Top Gear - Customer Satisfaction Survey

Shan2nu · 2nd December 2005, 10:56

Here are the results from this years survey.

2005

Top 10

1: Honda S2000
2: Lexus IS200/300
3: Lexus RX300
4: Skoda Superb
5: Skoda Octavia
6: Honda Jazz
7: Honda Accord
8: Subaru Legacy
9: Skoda Fabia
10: Subaru Forester

Bottom 10

150: Citroën Xsara
151: Peugeot 206
152: Renault Mégane (Nov '02 on)
153: Rover 25
154: Fiat Stilo
155: Mercedes M-Class
156: Renault Laguna
157: Renault Espace
158: Peugeot 307
159: Peugeot 807

And here are the results from the previous 2 years

2004

Top 10

1: Honda S2000 - 94.0
2: Jaguar XJ series - 93.6
3: Lexus IS 200 - 93.1
4: Honda Jazz - 92.2
5: Skoda Octavia - 91.7
6: Toyota Yaris - 90.6
7: Toyota RAV4 (New) - 90.4
8: Mazda 6 - 90.2
9: Skoda Fabia - 90.1
10: Honda CR-V - 88.9

Bottom 10

133: Fiat Stilo - 73.7
134: Renault Megane - 73.6
135: Citroen Xsara - 73.5
136: Peugeot 206 - 73.5
137: Citroen Saxo - 73.4
138: Fiat Bravo - 70.7
139: Renault Espace - 70.6
140: Renault Laguna - 70.3
141: Peugeot 307 - 69.8
142: Mercedes M-Class - 69.8

2003

Top 10

1: Jaguar XJ Series - 90.9
2: Toyota Yaris - 90.5
3: Skoda Octavia - 90.4
4: Lexus IS200 - 90.2
5: Honda S2000 - 89.8
6: Mazda MX-5 - 88.9
7: Toyota Celica (new) - 88.4
8: BMW Z3 - 88.3
9: Mazda 323 - 88.1
10: Subaru Legacy - 88.1

Bottom 10

128: Citroen Saxo - 73.2
129: Ford Galaxy - 73.1
130: Land Rover Freelander - 73.1
131: Alfa Romeo 156 - 72.9
132: Fiat Punto (new) - 72.5
133: Mercedes M-Class - 69.6
134: Renault Laguna (new) - 68.9
135: Peugeot 307 - 68.7
136: Renault Espace - 68.2
137: Volkswagen Sharan - 67.1

Source

Shan2nu · 2nd December 2005, 11:04

Interestingly, in all of the surveys, 7 out of the top 10 cars come from Japan.

Shan2nu

Samurai · 2nd December 2005, 11:09

Quote:

Originally Posted by Shan2nu

Interestingly, in all of the surveys, 7 out of the top 10 cars come from Japan.

And no asian car in the bottom 10, what would JC say about this?

Dippy · 2nd December 2005, 11:17

Interesting results these. The M Class as always finds its place in the bottom 10. The Octavia ahead of the Accord now thats something. Good to see three Skodas in the top 10 along side the 3 Hondas

Shan2nu · 2nd December 2005, 11:19

Quote:

And no asian car in the bottom 10, what would JC say about this?

LOL, and to think that all those 76,000 survey entries were from UK.

People of UK vs Jeremy Clarckson? Absolutely!!!

If Jeremy was to vote on his own, the top ten would start with Aston or a Jag. The Bottom 10 would comprise of everything from the "Pacific Rim".

That said, he was pretty pleased to see the S2000 on top again.

Shan2nu

imjimmy · 2nd December 2005, 11:23

3 Honda cars in the Top 10!

Has Honda finally managed to catch up with Toyota in terms of reliability?

Aditya · 2nd December 2005, 12:20

I believe 10 out of the bottom 13 are French cars. Clarkson's said something like this, ".... whether the car you've bought is good or French." Personally, I'm sad to see the Jag XJ move down the charts. Still, it's managed to top all its rivals.
One thing is clearly proven here. Japanese technology, reliability and quality is second to none. It's not going to take long for Toyota to become the largest car manufacturer in the world.
It's also nice to see one time clowns, Skoda steadily climb up the charts over the years.

Max · 2nd December 2005, 12:45

People have trust in names like Honda and Toyota. They are built to last long and maintenance of these vehicle is low as compared to American vehicles !

Abhay · 2nd December 2005, 13:33

Renault and Puegeot sell a lot of cars in UK inspite of being down in the list all the time.....Hmmmmm

tsk1979 · 2nd December 2005, 14:13

The full story is here and the list starts here

Shan2nu · 2nd December 2005, 15:33

Wow, look at Mitsubishi - 24th place!!! The best they could do was 74th, with the "Mitsubishi Carisma". Not all Jap companies are doin well, are they?

Shan2nu

RX135 · 2nd December 2005, 15:39

Apart from Mitsubishi, you'll find few Nissans and Suzukis down there.

Beemer · 2nd December 2005, 15:54

Glad to see all the three Skodas right up there with the best . Octavia and Superb even ahead of the Accord ! So the only cars in top 10 , we indians(in india) can lay our hands on is the 4th and 5th .
Wana own the best of the world ??? Go for it .... The octavia and the Superb respectively .

I Love Skodas .MUAHhhhh ....... xcuseme

gkrishn · 2nd December 2005, 15:56

Quote:

Originally Posted by Aditya

".... whether the car you've bought is good or French."

Yes he said that.

And then in T&L, in a program called "know your neighbours" where he tours around europe, one french guy asked him... you dont like french, right... and JC was like... no...no... i like french...
Was funny.

sridhar24 · 2nd December 2005, 18:01

Lexus has done exceedingly well. Two cars in top 3 positions, thats great. Surprising to see skoda in 5th place.

2nd December 2005, 10:56	#1
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 127 Times View My Garage	Top Gear - Customer Satisfaction Survey Here are the results from this years survey. 2005 Top 10 1: Honda S2000 2: Lexus IS200/300 3: Lexus RX300 4: Skoda Superb 5: Skoda Octavia 6: Honda Jazz 7: Honda Accord 8: Subaru Legacy 9: Skoda Fabia 10: Subaru Forester Bottom 10 150: Citroën Xsara 151: Peugeot 206 152: Renault Mégane (Nov '02 on) 153: Rover 25 154: Fiat Stilo 155: Mercedes M-Class 156: Renault Laguna 157: Renault Espace 158: Peugeot 307 159: Peugeot 807 And here are the results from the previous 2 years 2004 Top 10 1: Honda S2000 - 94.0 2: Jaguar XJ series - 93.6 3: Lexus IS 200 - 93.1 4: Honda Jazz - 92.2 5: Skoda Octavia - 91.7 6: Toyota Yaris - 90.6 7: Toyota RAV4 (New) - 90.4 8: Mazda 6 - 90.2 9: Skoda Fabia - 90.1 10: Honda CR-V - 88.9 Bottom 10 133: Fiat Stilo - 73.7 134: Renault Megane - 73.6 135: Citroen Xsara - 73.5 136: Peugeot 206 - 73.5 137: Citroen Saxo - 73.4 138: Fiat Bravo - 70.7 139: Renault Espace - 70.6 140: Renault Laguna - 70.3 141: Peugeot 307 - 69.8 142: Mercedes M-Class - 69.8 2003 Top 10 1: Jaguar XJ Series - 90.9 2: Toyota Yaris - 90.5 3: Skoda Octavia - 90.4 4: Lexus IS200 - 90.2 5: Honda S2000 - 89.8 6: Mazda MX-5 - 88.9 7: Toyota Celica (new) - 88.4 8: BMW Z3 - 88.3 9: Mazda 323 - 88.1 10: Subaru Legacy - 88.1 Bottom 10 128: Citroen Saxo - 73.2 129: Ford Galaxy - 73.1 130: Land Rover Freelander - 73.1 131: Alfa Romeo 156 - 72.9 132: Fiat Punto (new) - 72.5 133: Mercedes M-Class - 69.6 134: Renault Laguna (new) - 68.9 135: Peugeot 307 - 68.7 136: Renault Espace - 68.2 137: Volkswagen Sharan - 67.1 Source Last edited by Shan2nu : 2nd December 2005 at 10:58.
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2nd December 2005, 11:04	#2
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 127 Times View My Garage	Interestingly, in all of the surveys, 7 out of the top 10 cars come from Japan. Shan2nu
	() Thanks

2nd December 2005, 11:17	#4
Dippy Senior - BHPian Join Date: Feb 2004 Location: Mumbai, India Posts: 7,738 Thanked: 4,106 Times	Interesting results these. The M Class as always finds its place in the bottom 10. The Octavia ahead of the Accord now thats something. Good to see three Skodas in the top 10 along side the 3 Hondas
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2nd December 2005, 11:23	#6
imjimmy BHPian Join Date: May 2005 Location: Chd Posts: 289 Thanked: 6 Times	3 Honda cars in the Top 10! Has Honda finally managed to catch up with Toyota in terms of reliability?
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2nd December 2005, 12:20	#7
Aditya Team-BHP Support Join Date: Feb 2004 Location: Mumbai Posts: 20,018 Thanked: 86,411 Times View My Garage	I believe 10 out of the bottom 13 are French cars. Clarkson's said something like this, ".... whether the car you've bought is good or French." Personally, I'm sad to see the Jag XJ move down the charts. Still, it's managed to top all its rivals. One thing is clearly proven here. Japanese technology, reliability and quality is second to none. It's not going to take long for Toyota to become the largest car manufacturer in the world. It's also nice to see one time clowns, Skoda steadily climb up the charts over the years. Last edited by Aditya : 2nd December 2005 at 12:56.
	() Thanks

2nd December 2005, 12:45	#8
Max BHPian Join Date: Jun 2004 Location: Thane Posts: 538 Thanked: 99 Times View My Garage	People have trust in names like Honda and Toyota. They are built to last long and maintenance of these vehicle is low as compared to American vehicles !
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2nd December 2005, 13:33	#9
Abhay BHPian Join Date: Apr 2005 Location: Pune Posts: 727 Thanked: 12 Times	Renault and Puegeot sell a lot of cars in UK inspite of being down in the list all the time.....Hmmmmm
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2nd December 2005, 14:13	#10
tsk1979 Team-BHP Support Join Date: Feb 2005 Location: San Jose, CA Posts: 23,695 Thanked: 23,484 Times View My Garage	The Full list here The full story is here and the list starts here
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2nd December 2005, 15:33	#11
Shan2nu Senior - BHPian Join Date: Feb 2004 Location: Hubli - Karnata Posts: 5,533 Thanked: 127 Times View My Garage	Wow, look at Mitsubishi - 24th place!!! The best they could do was 74th, with the "Mitsubishi Carisma". Not all Jap companies are doin well, are they? Shan2nu
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2nd December 2005, 15:39	#12
RX135 Senior - BHPian Join Date: Dec 2004 Location: pune Posts: 2,106 Thanked: 77 Times	Apart from Mitsubishi, you'll find few Nissans and Suzukis down there.
	() Thanks

2nd December 2005, 15:54	#13
Beemer BHPian Join Date: Feb 2005 Location: delhi Posts: 384 Thanked: 4 Times View My Garage	Glad to see all the three Skodas right up there with the best . Octavia and Superb even ahead of the Accord ! So the only cars in top 10 , we indians(in india) can lay our hands on is the 4th and 5th . Wana own the best of the world ??? Go for it .... The octavia and the Superb respectively . I Love Skodas .MUAHhhhh ....... xcuseme
	() Thanks

2nd December 2005, 18:01	#15
sridhar24 Senior - BHPian Join Date: Apr 2004 Location: Bengaluru Posts: 1,049 Thanked: 90 Times	Lexus has done exceedingly well. Two cars in top 3 positions, thats great. Surprising to see skoda in 5th place.
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