Survival Kit! A friend of mine worked in a famous International Airline.
Most airlines have something that they call a Survival Kit: A pouch containing some basic washroom stuff that is handed over to people whose luggage has not reached the destination.
These pouches ensure basic toilet and hygiene survival for a day or two, by which the bag is expected to arrive.
This real life story begins with a phone call. Hello?
Hello is this Air XXXXXXX?
Yes, how can I help you?
Is this the office at the Airport?
Yes M'am, how can we help you?
Who am I speaking to?
My name is Nisha (name changed)
My name is Mrs. Patel (name changed) and I would like to speak to a senior officer please.
Please tell me how we can help you m'am? What is your position in the company?
umm.. M'am I am a customer service officer.
This is not some call centre na? This is the airport office of Air XXXX correct?
Yes M'am. This is the airport office of Air XXXX. How can we help you? Yesterday my husband arrived and his luggage did not arrive.
OK one moment Mrs. Patel let me check...
I have not called for the bag. You guys gave him a pouch, with some toiletries in it.
Yes.. one of my colleagues probably did that.
Could you tell me the contents of this pouch?
Silence for a few seconds. Could you tell me what is in the pouch please?
uhhh.. M'am there is a white cotton teeshirt and a comb and a toothbrush
Yes... And?
And a disposable razor and some soap and shampoo..
Yes, yes (impatiently) and???
M'am I am not able to understand the problem, is there something you need from us? Do you have a complaint?
Silence for a few seconds. Was there a condom in the pouch?
Silence as Nisha begins to understand the problem.
Suppressing the urge to smile: Yes, M'am there is a condom in our survival kit.
Are you sure?
Yes M'am there is always a condom in the kit.
.
.
. Why? Why the hell is there a condom in that pouch. What you are encouraging people to have sex or what? What reason you are putting...
Suddenly there is a scuffle and some noises as if the phone is being dragged out of Mrs. Patel's hand.
Man's voice: Hello Madam, this is Patel speaking.
You PLEASE explain to my wife properly that I have not bought this condom. You guys have bloody given me a condom in this stupid pouch and this woman is fighting with me and my marriage is on the edge because she thinks I am going on tours and uhh.. fooling around with other women, you PLEASE tell her that I did not buy this bloody condom and that you guys gave it to me in that pouch. God knows why I took that stupid pouch, why can't you print your name Air XXXXXX on the condom first of all...
Scuffling sounds and the phone is being snatched back.
Muffled voice: OK baba, I said I'm sorry na, I really thought you bought that... HELLO?
Ya, hello, uhh.. Nisha na? Thanks for your help. Sorry about that. uhh.. Bye. Click.
Last edited by Sam Kapasi : 10th February 2009 at 13:03.
|