Re: Work From Home (WFH): Is this the future for many? This thread is disproportionately tilted towards almost 100% WFH seekers. I do not see many arguments from folks who are against it, either because there aren’t many or they think it’s not worth to argue it here. I am one of those who does not support anything more than 20% WFH for majority of the jobs in my industry. I support limited WFH as a “perk/benefit” and not as a “right”.
I run a high tech manufacturing plant for an European manufacturing giant in our friendly northern neighbor. I am privileged to be responsible for a highly motivated team of over 400 white and blue collar colleagues comprised of engineers, technicians and line workers. Previously I had the good fortune of leading large teams in North America, Central Europe and Asia. So far I did not have working opportunity in India although I am 100% Indian. My industry is very similar to Automotive industry, more complex in some things and a lot simpler in many other things.
The premise for an employer providing a WFH perk is based on the assumption that there shall be no loss in productivity or compliance or availability of employees for reasonable spontaneous needs. But when employees start thinking in terms of afternoon naps (like someone in this thread), being able to take care of families or running errands, moonlighting in a second job, etc., the premise of WFH perk is thrown in the gutter from an employer or a shareholder’s perspective.
The Wipro issue of 300 employees caught moonlighting must be taken seriously. Most of large company employment terms require disclosure and approval for secondary employment. Bypassing this and moonlighting is borderline stealing. It is important for an employee to understand that an employer is not only paying for you to do certain tasks, but also for a certain minimum commitment of time. If you have a full time job, it means you won’t be able to have another full time job.
In first full year after the COVID lockdowns, many large firms had record breaking profits. The firms failed to understand or communicate to their staff this is only because of pent up demand and had nothing to do with any innovations or efforts from the firm. I would blame the boards as well for this as they wanted to take credit for record breaking results in front of the shareholders although it was just the circumstances that brought in the profits. As a result, employees at all levels believed that WFH had no negative impact on the business and everything ran perfectly or even better while staying at home. Most don’t want too see or talk about numerous projects, products, and innovations missing timelines in the last 2.5 years.
In my organization, a big part of my product development team and some manufacturing experts are located in other countries. Majority of them are mostly working from home to this day. To develop a product and industrialize it, it takes a lot of team work. Employees have to interact a lot, bring in ideas and solutions together, iterate and test in labs/production lines before a product can be made reality. What I see everyday is that my WFH part of the organization has mostly become “uncle good advice” advisors and are not anymore the hands-on solution contributors or problem solvers they used to be. Their hardcore technical competence is deteriorating by the day and are mostly spending time barely showing presence in online meetings listening to slides with “cliched” technological words. The WFH managers have become meeting organizers, report trackers or survival cheer leaders.
I have had a senior manager bringing in his toddler child into online meetings multiple times while he was on WFH. It is not because he had a family emergency. He thought it was cute while his home maker wife was out shopping and thought that he should take care of the child while he is at WFH. This is total lack of respect and annoyance for the rest of the team who are busting their ass to solve a problem when the child keeps disturbing (no fault of the child and I love kids) the discussions.
Let us also take the example of semiconductor and other material shortages in the last couple of years. I think WFH is also a contributor for this. It’s hard for someone like me who has spent his whole career in manufacturing to imagine why it takes so long to build capacities or optimize existing capacities when there are clear customer demands.
Recently a software update was necessary in my factory from our IT team in India. The software update needs half an hour of factory shutdown time if everything goes perfectly and extended period of shutdown if things get screwed up. The junior honcho in his WFH comfort zone whose responsibility it was to implement the change had asked my team members to provide him a slot on a weekday between 10 AM to 5 PM India time. This is a comical request for a person in manufacturing. We were not going to shutdown 150 million Euro factory so that this clown can enjoy his 0.5 hours of non standard hours. The standard operating procedure for all such changes is off shift hours or holidays. Personally, deep down, it hurt my pride a little bit, because I would like my country people also to be known as as flexible and ambitious as the people in the country where I work in. The colleagues where I work, including women (both white and blue collar) volunteer to sleep in factories for weeks during many COVID lockdowns to keep core processes running.
I have frequent talk about WFH with my immediate family member in India who leads a sales function in an electronic design solution firm whose key customers are DRDO agencies. According to him, the employees who are experienced or long term committed to the company come to office on most days beating the Bangalore traffic even though they are all free to choose where they want to work from. Some come in the afternoon and leave at midnight and others start at early morning and leave in the afternoon. They do this to overcome Bangalore traffic challenges and that is their level of commitment. It is only the newbies who are applying for jobs after COVID ask in the interviews if they would be allowed to WFH from day one even in a sales function. He is amused at how these guys imagine being able to sell a high tech bespoke design solution without learning the product or the technology he or she will be selling. It is only possible to learn and write a proposal for a customer if he learns the tech by spending time with his designers.
I want to end my argument by saying, employees who are pushing for majority WFH, especially the ones in technology, are primarily asking their employer to be more employee centric at the cost of being consumer centric. Consumer pays the bills and there has to be a balance between employee needs and consumer needs. India needs exponential increase in number of jobs to make progress. They only capital we have in India is manpower and nothing else. It is important that our youngsters are flexible and ambitious and go the extra mile to contribute in their own little way if not there are other people waiting in other countries to take that opportunity. On the positive side, I think the feelings in this thread represent a miniscule part of our workforce in India who are in Infotech industry who have the luxury of WFH. |