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Originally Posted by phamilyman Lol man.
Here's my thesis. Probably it was traveling by air freight (train would've been faster!) bhubaneswar has limited air connectivity, only one direct flight of Indigo from blr. If FedEx doesn't use them, then they'd route it through Mumbai or delhi. It seems it kept missing the connection to bhubaneswar so they kept sending out forward to the next airport with a connection to bhubaneswar. Classic case of people not focused on doing the right thing / customer delight but just showing that they have cleared all their parcels, regardless of the costs to the system.. |
They could have sent it to Kolkata Hub in the first place. And Kolkata - Bhubaneswar has many flights with less flying time too.
Fail to understand why was it sent to Mumbai in the first place.
I wonder how much did FedEx end up spending on the India Tour of the phone.
Don't they have finance accountants who would bash up their employees during quarterly audits, for these kind of illogical routing of consignments ?
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Originally Posted by bejoy My Diwali shopping from Amazon turns out to be a bitter one. |
Not just on Diwali. Amazon has this laid back attitude ever since their big launch in India couple of years back.
7 days delivery is very normal for Amazon products.
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Originally Posted by Captain Slow Aramex is one of the worst couriers companies to ever operate. I would rate them in par with our local Professional couriers. |
Can't agree more !! Aramex is super pathetic. As their customer care, I just hope everyone there is fired from their jobs with the lousy customer care set up.
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Originally Posted by naveenroy Shady - I had the same experience with them on a highly discounted item I ordered. And they were unapologetic when I complained too. I also cancelled the order. Amazon has to pull up its socks when it comes to delivery and customer service. |
Amazon Customer Care Experience: Pathetic to say the least.
5th Oct - Product Ordered
7th Oct - Product Handed to Fed Ex for shipping
15th Oct - Product Delivered.
9th Oct - Call to Amazon CC:
My Brother - I haven't received my product.
Amazon - Please call FedEx for status on delivery
9th Oct - Call to FedEx CC:
My Brother - I haven't received my consignment.
FedEx: Please call Amazon and check status.
My Brother - Why Amazon, you track my consignment no ?
FedEx: Please login to our website and track the consignment. Thank You.
10th Oct: Call to Amazon:
My Brother - I haven't received my product.
Amazon - Please call FedEx for status on delivery
10th Oct: Call to FedEx:
My Brother - I haven't received my consignment.
FedEx: Please call Amazon and check status.
My Brother - Why Amazon, you track my consignment no ?
FedEx: Please login to our website and track the consignment. Thank You.
Went on till 13th Oct, when my brother said his sad story to me.
I immediately shot a nasty tweet on FedEx, FedExIndia and Amazon.
FedEx replied stating that it was the US handle and they cannot help with my India issue.
FedExIndia replied saying sorry and would look into it.
14th Oct - I blasted FedExIndia again. No response.
15th Oct - Product delivered to my brother in the morning hour.
AmazonIndia - Still no response.
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Originally Posted by shankar.balan I just read this and so should all of us, who order things online....especially in the Indian context, given our evil road and traffic conditions, congestion, population and general impatience with anyone who is on the "delivery" side of the service delivery equation! |
Interestingly, I have never faced any delay with the delivery boys. It has rather been smooth.
The pathetic experience lies with the "transit" part of these so called major courier companies.
So, if I see that my product has arrived at Bangalore today, I would quietly wait till tommorrow end of day. That gives a fair 20 hours (assuming 10 delivery hours per day) for the delivery boys to deliver.
If it is lying in Bangalore hub for more than 2 days, I would leave no stones unturned to bash the courier boys.
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Lets spare a thought for this and see if humanity can overcome greed and the desperate urge for "instant gratification".
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Humanity (
for delivery boys of Pizza, Courier, etc) needs Sincerity. If one is sincere to what one is paid for, it solves most of the issues in the last leg.
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Perhaps, the time has indeed come, at least in India, to consider using those "drones" for delivery...
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Read somewhere, sometime back, something was delivered by Drone, in Mumbai (IIRC).
Crazy show offs by people these days.