Worst Experience/nightmare - carzonrent All,
Sorry for the long post.
Narrating a horrible experience I had with carzonrent - not for the selfdrive but for the chauffeur driven car rental for outstation.
I had to travel to Chennai ( from Bangalore) for a day for a very important event with family and thought will hire a bigger car instead of my Ikon and also avoid driving as I needed some rest before attending the event.
So, I go ahead and book a Innova ( or similar ) model in carzonrent website, payment made in full and acknowledgement received on Wednesday for the following Sunday travel. The status was showing as "Open" in their website...called them up on Friday and asked for confirmation that the car will be dispatched - got an answer, it is confirmed and I'll get an SMS 2 hours before travel - good enough. The status was still showing open on Saturday - bit worried, called them again to hear the answer "Don't worry sir, you'll get an SMS 2 hrs before confirmation and we are here 24 hrs to assist" - ok..worried but ok. Note - I made the booking for 5:00 AM Sunday.
Sunday - 3 AM - no SMS
Sunday - 3:15 AM - called up the customer care - the person otherside told, will check with dispatch and update me within 15 mins
Sunday - 3:45 AM - get a SMS with driver name and car details - thought, ok at last they did not ditch me ( what a fool was I ? )
Sunday - 4:30 AM - No call from driver..atleast he should be enquiring the exact place to pick up...right ? So, called the driver mobile. A sleepy guy on the other end -
Driver :"yes sir...I am the driver...you've booked for 6 - I'll come there..."
ME: I was tensed and told him - "boss, booking is for 5 AM..can you reach ?"
Driver - "Yes - I'll go to the office, pick up the car and come"
Me - "Where is your home and where is your office?"
Driver - "Office is in Ulsoor sir - I'll come"
Me thinking - Ok, Iam ditched for trusting CARZONRENT
Sunday Morning 5:00 AM - No call, neither from driver nor from cust care.
5:07 AM - called customer care and shouted that it's now 5:15 and no car is there...know what - he had the audacity to say "it is just 5:07 AM" and he went on to say that they had too many corporate bookings and hence could not arrange for dispatch. What the hell man - if they are unable to arrange, they should intimate me right ? he went on to say that I made the booking and it is my FAULT - that is the end of my softness.
5:25 AM - Just called the driver to check if he is anywhere on the way. You know what that guy tells ? Sir, I am in the office, will reach soon - do you want a 7 seater or 6 seater or whatever it was...? He has not even started the car,heck, not even decided on what car nor did anyone call me ?
Remember, all this while until 5:25 AM, I was the one making the calls and nothing I received from their end - what a customer satisfaction.
5:30 AM - Took my trusted Ford Ikon out and started.
5:50 AM - first call from the driver - did not attend. I think he called a couple of times.
6:00 AM - stopped for fuel, called their customer care and asked them to cancel the booking - he had the arrogance again to say - "Ok - as per terms and conditions, it will be cancelled and refund made "..Not even a slight sign of apology.
Came back from Chennai, made a call for cancellation and they promptly refunded the amount less Rs. 1000 - I've called them up again today to know why is it less Rs.1000 and they are going to check with dispatch and respond back to me. I am 200% sure, no one is going to call me nor I am going to get the full refund.
In future, I'll go for a local travel agency rather than doing any of these online thingy.
Note : There were lot of shoutings that happened b/w myself and customer care which I do not even remember properly due to me being highly tensed - but they never understood customer's problem is the only inference I could make.
Last, but the most important point - Thanks to my trusted Ford IKON :-)
Thanks |