Gone through the entire thread now and I have to give a 5 star to The Yeti for this - Agree with the ratings. Travelled on most domestic airlines and nothing comes close to the Kingfisher experience - They are good. Cannot add much to the whatever has been stated over here, other than stating that
my experience has been fairly similar.
Among the international airlines, this is how my experience has been -
Qantas
They don't treat you like guests - They treat you like parcels - Yes. This is one airline for which a passenger is just a package that needs to be moved from A to B. While they are exceptional in terms of going about their duties, hell, you cannot be robots to people. Me and wifey were checking in to Sydney and my daughter was 5 months old. For some reason, the kid was really cranky. I requested the airline check-in crew if I can make use of the first class check-in counter as there was nobody over there - No is the answer. So, I comeback, stand in the line and let my wife carry the kid to an isolated corner and attend to her.
The flight took off at 9 PM. It generally takes about 30 mins for the take-off procedure after which the seat-belt lights are switched off. Most people on such a flight would expect the drinks and food to be served at around 10 PM and go to sleep. Well, that's not the case - people waited till about 11 PM IST. Most of them were sleeping by 11:30. I was hungry and there was no staff to be seen anywhere near. So, I just had the apple that was part of the 'bag' provided to everyone before take-off and slept. At around 1:30 AM in the night, this genius of the guy wakes up everyone on the flight one after another and goes about enquiring if they would like to have anything in dinner - I mean, I know that you need to meet your norms of feeding the passengers once in every 4 hours but this is not the way !!
Anyway, I took whatever veggie was dished out at me. Wifey was too tired with the kid and I didn't wake her up.
Got up from a deep slumber at around 4 AM IST - didn't know the local time, but, it was well after sunrise. Feeling really thirsty and I ask the attendant for water and I get a great response from the bloke - You can pick it up from there. So, I went there and picked a bottle - trust me, it was a different feeling because it never happened to me on any airline. So, as I walk down, I see a water container with plastic glasses around there - fairly innovative I thought as water is the most frequent request. Having said that, not everything is brilliant as there was no water in the container. I went back to the attendent and tell him that the container was empty and the response was - "You know what mate, if it is empty, it means we have run out of water"
Me: "So, there is no water around to drink"
Attendent: "Nope"
Me: "Can I some juice or Coffee"
Attendent: "Well, how can we make a coffee if there is no water"
Me: "So, what to do now?"
Attendent: "Wait for the flight to land in Sydney"
Me: "And how long is that going to be"
Attendent: "Another 4 to 5 hours"
Well, I go back to my seat and sit tight. Mumbai to Sydney is close to 13 hours flight and as per norms, the flight attends have to rest after a certain amount of time and this comes as a big respite for me. Being in the very first row of seats (the basenet ones for the infants), there was this middle aged lady who walks onto our section of the flight and changes things for good -
Another passenger from the rear asks for water and the lady walks with a 500 ml bottle for Mount Franklin water for him. Immediately, I request her for some water and a cup of coffee - I wonder the speed at which this lady works - 500 ml of pure water and a cup of coffee in about 30 seconds - WoW
Rest of the flight was as it was supposed to be - awesome. So, we disembark the flight and immigration at sydney was a long queue - it always is considering the amount of care they take in border controls and immigration controls. As I was picking up my bags, I realised that one of the suitcases was quite deformed - It is a polycarbonate one of VIP - not the sadak chaap maal - then I realise the issue - a few items checked in as fragile by others were damaged - This is one airline that cares very less for a fragile sticker - Unless, they are convinced that the item in indeed fragile, they just don't care about it.
The experience with Qantas has been very bad on all the three flights I had on them - Barring the lady who rescued me of some serious torture and thrist, I never had a great time with them. The local newspapers in Australia have atleast one news item in a week that would crib about some or other aspect of Qantas - and I completely agree with them - the only solace is that Qantas as an airline never lost an aircraft - they have a very good safety record - Very good point to boast about but, a little gratitude shown towards the passengers would certainly help.
Coming up next - Singapore Airlines