Quote:
Originally Posted by ghodlur The number can be used to report the driver irregularities like rash driving, unavailability of seat belts for eg., bad behaviors etc. Voice communications is far more effective than written communications and the standard reply of "We will come back in XX days". Or else make arrangements in the app itself to report such things. |
Well, the whole idea of these technology driven operators are to eliminate human interface and drive heavily on technology, else what is the difference between the call taxi and these aggregators?
However, atleast from Indian context, where misbehaviour of driver etc is generally (deemed, if I can say so) is high, there is a flaw in the design. I strongly feel there is still lot for them to evolve, and that should come faster before any more is victimized!
I had faced following issues with Ola.
1. Once I had booked early morning (2:30 am) drop to airport. At 2:15 am a cab is allocated to me, the driver calls and asks for the drop point, I say airport, he is happy (70 kms), next he asks cash or Ola Money, I say Ola Money, he disconnects, in few seconds I get a message, trip canceled, by the driver. I get a new driver allocated; he too repeats the same set of questions, again trip cancelled. For 3rd time, again same questions repeated. I now panic, the 4th driver calls, I say I can pay in Cash or Ola Money, and he drops me to airport and pay him in cash (1200). I land in Chennai, I again take Ola and after the drop, when I was about to pay cash, driver says, Sir got the payment through Old Money, that’s when I realize, earlier in the day, I had payed Cash and Old Money was also deducted! This was the first time I was using Ola Money and Ola for airport drop too. On returning, I called up Ola customer care and shared my situation, they said they would revert the money soon. For a week nothing happened, again I call them, they say, to my surprise, they are unable to reach the driver, this goes on for 4 weeks, I am not sure if they were able to trace the driver, but got money after a month. Now the question that was pondering in my mind, 1st, that was a serious issue of not able to reach the driver even after a week or two, 2nd, how did they simply believe me that I had paid money also along with Ola Money, I assume that the driver agreed that he took money, really?
2. Once one driver on a hot Sunday had parked his Ola cab in front of my garage door and went missing. I assumed that he wanted to park the car under shade and take rest, as I have a tree with good shade next to my home. Though I did not have any need to move the car, I was surprised to see that the cabs glasses were down and it was parked in a very haphazard way. After waiting for 1 hour or so, I called Ola and complained to them that the car was hindering other vehicles and requested them to inform the driver to move the car. To my surprise, they said they were unable to locate the driver. Even after multiple calls the car was there for more than 8~9 hours. The car was only removed around mid-night. Later on I got to know that the driver was fully drunk and I parked the car and had gone to his friends place few streets ahead.
I strongly think, there should be proper control mechanism to have contact of drivers. Also, if not over call, there should be
live support over app for emergency, where either they or we are able to get in touch with them.
However, during emergency it is always advisable to reach out Police or other related authorities, who would be well equipped to handle situations better.
I you have missed this thread:
http://www.team-bhp.com/forum/street...each-them.html