Re: Volkswagen Vento : Test Drive & Review Quote:
Originally Posted by el lobo 6061 Take the car back to VW Workshop and ask their Senior Mechanic to accompany you during test drive along with Service Advsor. VW gear shifts are butter smooth.
Mechanic would understand and ask him to resolve the issue to best of his abilities.
Let Workshop people check it thoroughly and report back. Even if its Gearbox, they will replace it under warranty.
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Sr Mechanic tried convincing me that it is normal in vento and i might not have noticed the roughness so far, i made it very clear to him that i know my car very well and that the gear was butter smooth so far and this is the first time i am able to feel the discomfort, he took the car inside, opened the gear box and told me that he had re lubricated and removed the already done over lubrication that was done couple of days back and delivered the car to me stating that it will become alright when i drive it for days.
Not sure what he did actually but i was able to feel improvement in smoothness during gear shifts but still it is not back to the original form of "butter smoothness" and there is a slight discomfort at times:(
with respect to steering noise i faced i disagreed with their idea of lubricating the strud mounting (as lubrication did not help in the past year and eventually ended up in replacing strud mounting under warranty in Kun VW) and asked them to replace the same this time. But the SA told me that warranty team has not approved for warranty replacement as it was replaced once last year and the strud bearing is in good shape now - and hence they did some lubrication and told me there was a rubber which was inserted in between to reduce friction, not sure what was that
Now after a week the strud mounting noise had started re-appearing again at times slightly - not sure how long it is going to last
I tried reaching the SA over phone to communicate the same to him he he dint pick the call - After i moved from Kun VW to Sundaram VW, i was a delighted customer of Sundaram for the past 1+ year but this incidence of not fixing the issue and avoiding me is irritating. I am thinking of driving the car as such till the time these issues pronounces to become more loud(now it is feeble and based my observations so far i expect it to become more with usage), i am planning to take it up with a VW customer care directly and blast these guys.
The thing that makes me worried is that i had already escalated about Kun because of which they got upset and i fear that raising any more escalations about Sundaram may lead to friction between us and i will be left with only option of going ABRA VW, on whom i do nt have any good opinion.
We all vouch for and are very proud for VW machine and quality, but surprised that how come all these issues like strud mount bearing noise-for second time, rotor being worn out at 11K, gear box issue crop up at 25 K Kms , on top of it the worst part is VW service center does not want to honour warranty and replace the parts. I only wonder why did i take the extended warranty and worried of how it is going to help me when the service center is very keen in making repairs and do not want to replace under warranty.
Iam getting a feel that if i tell them i pay for the spare part, they will make the replacement immediately and my car will be back to the original form, but i think that why should i spend even after taking extended warranty and when the car is less than 2 years of age.
Last edited by anandharamanp : 21st November 2017 at 21:11.
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