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Originally Posted by aniket.tiwari27 |
Quote:
Originally Posted by aniket.tiwari27 In continuation to the above post and picture of the damage posted, I noticed another crack in a plastic part near the radiator. It is some kind of a bracket to hold radiator because a similar structure is seen on the RHS as well.
In the picture 1, I have circled that cracked plastic part in red and the second picture has the close up of the same.
Unable to guess what is the another plastic part hanging - circled with green in picture one. Attachment 957321 Attachment 957322
These brackets can be clearly seen in the first two pictures from @Black Diesel's post below. This is just to give you guys a clear picture of how it looks when intact : http://www.team-bhp.com/forum/test-d...ml#post2839763 |
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Originally Posted by aniket.tiwari27 When I first start my Vento TDI in the morning, I get a burning smell. This is always in the morning and happens 7/10 times. It goes off in a minute or so. When I park my car at office at about 10am and then again start it in the evening at about 6pm, ie., after a gap of say 8 hours, I do not get this smell. 8 hours is enough to cool the engine but still in the evening start I do not experience this. |
Finally decided to get the car repaired. Dropped it at the service center (B.U.Bhandari) on 19 July 2012 as I was travelling to my hometown on Friday for a week. So, thought this would be the best time as I would not need the car and by the time I return it would be ready.
I was given an estimated cost of about 15K after a superficial inspection which included the new bumper and the bracket. They said, any interior damage will be checked only during the insurance inspection as they will open the bumper in the presence of insurance surveyor only. Then, filled up claim form, registered the claim at TATA AIG toll free number and returned home. To my surprise, same day at about 12pm received a call from TATA AIG mentioning the survey would be completed either today or max tomorrow. Friday left for home.
On Tuesday morning 24 July 2012, just after 4 working days received a call from the service center that my car is ready. I was surprised and happy at the prompt service as initially I was given an estimate of 7 days as they did not have the bumper in stock. The bill amount told to me was ~27000
The reason is they replaced the intercooler also as it had some damage which was visible only after the bumper was opened. Good part is all of it got covered in insurance and my share came out to be INR 1800 (1000 for Policy Excess charges and remaining 800 for some consumables etc).
By this time I had extended my vacation by a week and my return date got postponed to 6th August. So, the question was where would car be for next 12-13days. Thought of contacting ninjatalli and request him to keep it with him but then I spoke at the service center and managed to have it parked with them till the time I return. Generally they charge some amount if a car is parked with them after sometime but luckily, I did not have to pay any charges as I was an old customer and had certain contacts (my previous Vista was also from B.U.Bhandari so knew a couple of people there).
Back to Pune on 5th night. Decided to go for the car pickup.
(OT : Auto says Rs.600 and for the same distance, the Wings AC Radio cab charged INR 480 :-) )
Happy with the service and support received from the dealership but all troubles and issues began after I reached there. Though I had informed an hour before that I was coming for the delivery, the car was not washed. I expected it to be washed an kept ready. After I reached it was sent for washing. After the car was washed I went for the inspection and noticed :
- Grease marks on the seat covers.
- The new Bumper surface too rough to touch
- Bumper alignment with the headlamp cluster improper with more gap than usual
- The lower plastic chrome grill (between the two fog lamps) was not fit properly and the alignment was not accurate either.
I was fuming with anger. They called me in 4days that my car was ready and it was with them for additional 12 days still these loose ends!! After some noise making, my car was attended immediately.
-3M guy was called to remove all stains.
-Bumper opened again and re-fit properly with correct alignment.
-The grill's plastic fog lamp cladding was changed
-The biggest issue : Bumper was rough as it was not polished. After all this exercise the car was sent for polish. I mean how could you not polish the bumper?? It was clearly a miss at the end of Body Shop manager. How could he approve a car to be ready for delivery without properly checking whether all tasks have been properly or not?
-Finally wash again.
This entire duration I was standing right next to the car observing how the work is being done. This is the reason I never leave my car at the Service station. Even during regular services, I wait the entire duration at the service and leave with the car after all work is done. It is the first time I left my car and had to face this. I had planned to pick the car and go straight to work. Due to this delay I had to take an additional leave
All said and done, now my Vento is restored to its original beauty and the burning smell issue seems to be resolved. It could be due to that damage in the intercooler which resulted in some gas/smell leakage.
Overall - Thumbs Up to TATA AIG. BU Bhandari service was good till the time I had not reached there. But it happens sometimes. They realised their mistake and corrected it immediately. They did not ask me fill the feedback form before I left. Guess they knew the feedback already ;-)
Regards,
Aniket Tiwari