Quote:
Originally Posted by crazydave Stories like this really put a dampener on anyone considering a Skoda, despite all the attractive finance offers they seem to be coming out with to move stock. |
An update concerning the Turbo Solenoid. I was abroad and could take the Yeti to the Service Centre only this Monday. Since my EGR cooler was repaired, I had noticed a difference in the engine noise, when I stepped outside but was not sure. At the service centre I listened to another Yeti idling and the difference was prominent and the Seervice Engineer said he would check it. He later came back to say that they were replacing the Solenoid but would charge me labour of 2000 plus. As regards the noise, he claimed it was from the flywheel and that they have written to Skoda.....
I am writing to all concerned in Skoda India... If any of the more technically minded in the forum can guide me, I would be very grateful...
Forgive the long post but I cut and paste my latest email to Skoda, below:
From:
Sureshkumar <suresh0117@gmail.com>
Date: 1 May 2013 15:18
Subject: Re: FW: Miserable Skoda Customer Experiences in India-MD TN 01 AM 5339
To: "Borkar, Mukul (Skoda Auto India)" <mukul.borkar@skoda-auto.co.in>
Cc: "More, Apeksha (Skoda Auto India)" <apeksha.more@skoda-auto.co.in>, "SKIN R: Aurangabad, Skoda India Customer Care" <customercare@skoda-auto.co.in>, "<managerunit3@gurudevmotors.com>" <managerunit3@gurudevmotors.com>,
sudhir.rao@skoda-auto.co.in,
Winfried.Vahland@skoda-auto.cz,
info@skoda-info.cz
Dear Mr Borkar
I do hope so! I really hope you can ensure quality workmanship.
I called the Service Engineer a while ago for an update. The conversation did not inspire much confidence. He said I have to pay up INR 2000 plus as labour charges for the repair, apart from whatever is wrong with the flywheel! When I said how I could be expected to pay for poor repair on the part of Skoda last time, he said that if the repair was poor the warning lamps should have come one when I took delivery and not later. When I asked him how it was that now there is no warning lamp flashing but Skoda says that some solenoid has to be replaced, he had no answer.
I am absolutely convinced that it was poor workmanship that is leading to more problems. last time they have returned the car in a hurry (after keeping it for 8 days!) without properly checking. Gurudev is exploiting a monopoly situation to the hilt and ripping off customers.
When I had the Elantra, which cost me half as much as this car, for every service Hyundai used to give me a loaner car, even for a day. Today you keep my car with you for days on end and do not even offer such courtesy! I am dependent on cabs and am spending a fortune on them.
Since you have been responsive, I am hoping for some proper outcome. I am told by Gurudev Motors that they are awaiting response from you and that since today is May Day, they will only let me know tomorrow!!! If Gurudev Motors cannot do the work properly, please let me know. I shall look for alternatives - if need be drive to Bangalore or else try an independent garage, who may offer me succour without these hassles.
The saddest part is, nay the irony is, my Service Engineer's ringtone is Skoda music and it says "Skoda - obsessed with quality since 1895". Is my experience what Skoda means by OBSESSION with quality?!!
Regards
Suresh