Hello Guys.!!
Although this might be slightly off topic here.However i assumed this is something which should be highlighted amongst all the prospective polo owners like me.
It would be un-ethical on my part to paste the link of another community,so attaching the
reviews of a VW Polo Owner in Singapore ,who has recently bought the Beauty.
Please share your opinions on this one as mentioned below.
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Disgusted with VW Polo's Car Quality and Customer Service
I need to share my frustration and bad experience with VW Singapore, on the quality of the car as well as the bad customer service assistance rendered to my case.
I received my new
Polo on 26 Feb 2010,and within the first week, i realised that my rear windows will auto wind-down by itself when i shut down engine/ lock the car. Initially, i thought it was due to my own careless that i forgotten to wind up the window. But after the 5th time, i realised that both windows still will come down by itself the next day, even thought i have checked and ensure that all windows were closed when i left the vehicle.
In one of the night (on the
10th day after getting the car), the windows came down again and it was pouring heavily. By the time i got to my vehicle after work, the whole back seat was soaked with rain/dirt, and my bag with my laptop was totally drenched as well (laptop was soaked with water..HD died and cannot be boot up) ! I have no choice, but to bring the car back to VW on 9 Mar 2010 to seek for their help to check.
When i was there, i approached my salesman- jerome lee to seek for his help and to tell him my problem with the new car. He said he was busy, and will get back to me later. After waiting for more than 2.5 hrs, he never appeared at all, apparently too busy serving his new, potential customers. He did not care to even call me, or to offer any assistance on my case. In the end, another Service man (Eric) helped me to rectify the problem. The next day, i was told that they will need to change the control panel and driver window panel. I will need to wait for 2 weeks for the parts to be in for replacement. And, they could not compensate me for the damage of my laptop as it was not under their purview. I told them this was unacceptable, and Eric has kindly helped me to expenditure the parts to be flown in so that they can replace the damage parts. Great! Problem solved although VW could not compensate me for the waste of time/ money and the loss of all my data and work inside the laptop.
And today, 31 Mar 2010, the car's aircon was faulty. Only hot air blown out, no cold air and the fan was producing same weird noise. i called my salesman Jerome and asked why is my NEW CAR giving me so many problems! First, the windows' panel..and now within 1 month, the aircon. When i was buying the car, he said that VW is one of the leading car brand in the world with superior engineering quality. And now look at my 1 month old Polo! And he can actually told me that he has sold many polos, and i was in bad luck to get this car.
Are you telling me that VW DOES NOT DO CONDUCT SERIOUS QUALITY CHECK on their car, and it depends on the customers' luck whether they get a new car with zero problem or if you are in bad luck, a car with faulty parts? Or is it because Polo, being the cheapest/ non-luxury car in the showroom, do not deserve the kind detailed QC before they are launched and sold to the customer?!
I demand an explanation for my case and please do not think that we, consumers have all the time in the world, taking vacation leave to send the car for repair, to spend on cab for traveling and again wasting resources such as season parkings because the car needed servicing so frequently. And not to mention the damages to my car leather upholstery and laptop due to the flooding in the 1st instance. This is totally unprofessional and unacceptable of VW to treat their customer this way! I had already suffered damages and loss and i really cannot foresee which parts is going to break down next in this brand new car!
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This could be the one odd case wherein the Customer was unlucky,However could happen with many others too.
Pls comment on the same.