My first post on team-bhp. Been a follower for years.
I got my Tata Safari 2023 Facelift Accomplished+ 6S on 15th December. Galactic Sapphire. Road Tax in TN was increased from 15% to 20% at that time making it more costlier (landed north of 34L)
Delivery experience was not great. The car was quite dusty as the Showroom was in a really busy and dusty road. There was no delivery areas as well, just took it off the Mud Road.
Went straight to DetailingMafia AnnaNagar, where Vineet did a fantastic job on Ceramic Coating. I had a much better delivery experience at DetalingMafia.
Back to Original Delivery Day..
I had explicitly asked the showroom folks to ensure the number plate is fixed in a way it does not obstruct the RADAR. (in the facelift RADAR is in the upper section of the grill). Unfortunately, they had fixed in a way that it obstructed 30-40% of the RADAR. Assured me it will not hinder with RADAR functionality, and I wanted to get the car out of the dusty place.
In the next 3 weeks, had too many issues , like FCW-AEB error, ACC not working, Head unit crashes, Instrument cluster crashes etc. There were always solutions from the Sales team, whereas the Service team conveyed messages like "the FCW-AEB error is normal and happens on all facelift Safari".
The Sales team helped me reset the car multiple times to sort out issues with Head Unit and Instrument Cluster.
Mid Jan - I got the Sales team to refix my number plate properly. I was surprised to see them remove and re-fix the same plate, without any damage.
voila - no more issues with ADAS. Once the Number Plate was 100% away from RADAR, I no longer had any FCW-AEB or System Failure messages. ACC and other ADAS features now work perfectly fine. The teething issues with Safari have solutions, if you seek assistance from the right competent guys.
If anyone has these issues - try having your number plate not overlap over RADAR. Sorted many teething issues for me w.r.t ADAS.
The car is fantastic. I am 6'2 and I am quite comfortable in the Safari, and I personally do not face the issue with knee hitting the central console, may be because my seat is pushed all the way back..
Let's talk about the service experience. I knew Tata Service had a very bad reputation , and I was prepared to expect average to below average work. But the FPL Tata Madhavaram folks knew how to beat even the worse case scenario imagined by a prepared customer.
The car went in for 1st Service. Parked for an hour in front of the Service Center. Then taken for a ride in a really bumpy highway. Back outside the gate of the Service Center. Then the first service happened there. A total of 10 minutes, with one guy checking oil, pouring water for the windshield pump. That's it! the first free service is complete. It never went inside the service centre.
Around 4pm, a guy comes with a damp cloth to wipe the car and the car is sent back. I got it dirtier than how it was sent.
I was eager to check out the dash cam videos. I wasn't prepared for what I saw. I can confirm that Tata Service sucks big time.
I am loving the Blufella though. The car physically is fabulous. the suspension is fantastic. The Service just sucks big time. The teething issues can be sorted, only if you are lucky enough to talk to a competent advisor.
Passed on my concerns to CRM and the Service Advisor. Waiting to see what happens next.
Potential Buyers who are convincing themselves to go ahead with purchasing a Tata - Pondering how bad the service could be? - I was in your shoes, and went ahead with purchase. Tata Motors Service will still surprise you by doing worse than your worst imagination. Good Luck.
I'll keep this thread updated on what happens next.