[forester]

Originally Posted by TSS

Could you let me know what, if any, special offer was given by Hans Hyundai, Moti Nagar.

As of now, dealers are offering a cash discount of Rs 10,000 as Hyundai offer.

That is good, TSS. When we got the car in April, there were no schemes going on the Exter. Compared to other dealers, Hans offered to deliver the car within a week as they had a Starry Night AMT already in transit. Moreover, they offered a better exchange value of my older car.

We also opted for zero-dep Tata AIG insurance, which was done by Hans itself as a broker, but not through the Hyundai Insurance portal. It saved us around Rs 9,000 compared to the similar-IDV ICICI Lombard plan under the Hyundai umbrella. Both have cashless provision, and come with all the bells and whistles.

I reckon we got a nominal 5% discount on the official accessories, of which, we opted for the seat covers, and door visors. The car is rather complete otherwise. Since you are getting up to Rs 20,000 additional dealer discount, I would suggest choosing the Shield of Trust, or Extended Warranty, or both. Since the SoT even covers wear-and-tear parts, it sounds more beneficial.

You could get in touch with Mr Ashutosh Mishra, one of the senior sales personnels at Hans, which is one of the oldest Hyundai dealers in Delhi, and also runs Galaxy Toyota, and the erstwhile Harpreet Ford. Quite reputed professionals.

[arunphilip]

Originally Posted by forester

This is the story of how we – me and my wife – brought home the Exter last month

Even the AMT was very well tuned to suit to city driving conditions, especially the choked situations that we typically encounter on a regular basis.

Many congratulations on your car. The colour looks simply brilliant - easily the best shade I've seen on the Exter till date (miles better than the signature Exter colour).

I'm very pleased to hear that the AMT is performing well within city traffic.

[forester]

Originally Posted by arunphilip

Many congratulations on your car. The colour looks simply brilliant

Thank you very much, ArunPhilip! Wife's choice!

Yes, the electronic actuators do make the Hyundai AMT one of the smoothest in the market today. At part throttle, the shifts are barely perceptible, and coupled with paddle shifters, one is actually able to overcome the AMT shortcomings particularly in certain tricky situations the gearbox finds itself in, in city traffic sometimes. Overall, a good match with the engine.

[smilealways24]

Originally Posted by CoolFire

To remove the horn sounds while locking and unlocking press and hold the lock and unlock button on a remote key simultaneously for around 10 seconds. The indicators blink on the car and voila! - the menace is gone.

Thank you so much. This worked like a charm and got rid of the ridiculous noise while locking and unlocking.

[arthis2395]

Hello Team-BHP,

This is my first post/reply on the forum. We (wife and I) purchased a Hyundai Exter, SX(O) AMT Starry Night color from KUN Hyundai, OMR branch. It has been 3 months to this date, here is how it went down.

Picking Our First Car:

Being our first car and I only started my driving classes a couple of weeks before our purchase, we went with the AMT option as the primary use of our car was office commute in B2B DLF traffic at Porur. Mileage was a consideration but wasn't crucial. We wanted a car that was decently built, comfortable seating and tall enough to fit me in (6 foot 1 inch) without having to compromise on seat position.

Tata was already out of our list after wading through tons and tons of posts/threads on QC and ASS nightmares. Maruti was a no-go for my wife because it did not deliver value (at least in terms of features) compared to Korean/French counterparts. We started at FPL, Chromepet with i10 Grand Nios but that was right out rejected due to the small nature of the car and me having to scooch to fit in. Exter felt the most comfortable between the two, the seat height adjustment came in very handy. AMT/Auto and the budget constraint of 10-11 lakh on-road ruled out Venue as DCT is the only one being on offer. We would have loved the iMT (one of my colleagues has one), but it is what it is.

Next stop, Renault. We first visited their branch at Radial Road, Pallavaram where the sales person didn't bother/care to explain the features and misquoted the company warranty terms. I did a good amount of research before stepping into the showroom, so this did not yield confidence. The number of models in display was also very less and we were already done with that showroom. We visited Renault, Katupakkam, where the sales person was excellent, explained all the features and nitty gritties clearly and gave us perfect quotes. The only concern was the engine - we could fit only the 1.0 non-turbo variant within ours. The advice from my father in law and a couple of friends was to not opt for the non-turbo model, especially in a 3 pot motor. Where did that take us? Back to Hyundai.

FPL Hyundai, where we first started our journey did not fit our books. The sales person, while being polite, professional and knowledgable kept pushing default accessories worth 10k as it was 'mandatory'. The insurance quote was upwards of 55k which I rejected rightaway. Once again, there was a push back that purchasing the insurance at the dealership was 'mandatory'. This did not sit well with us, however polite the sales folks were. We continued our search, now at KUN OMR. Being already familiar with the different models, features and prices, the discussion went right into the pricing. It was a Sunday and there was literally no one else apart from us. We discussed the pricing, the split up and accessories. While KUN had the 10k default accessory package added by default, they dropped it the moment we said we don't want this - green flag #1. When asked if we can pick our own insurance, the sales person had a quick call, and nodded yes! - green flag #2. She proceeded to explain the offers/discount for the month and managed to give us a good deal (no freebies though) and we planned to get the basic accessories installed at the dealer directly.

Here is the split up of our invoice:
Ex-Showroom: ₹9,54,300
Fast Tag: ₹500
Shield of Trust: ₹10,999
Extended Warranty: ₹13,451
Insurance: ₹55,117
Registration: ₹1,27,359
Total (Without Accessories):₹11,61,726

Accessories: ₹32,793
Total (With Accessories): ₹55,000
Grand Total: ₹11,39,519

The discount was provided without any compromise on the insurance components. We got upto 95% of the ex-showroom price as the IDV, along with Zero-dep, B2B, RTI and Engine Cover.

Loan process was butter smooth and the overall purchase experience could have not been better. An order was placed with Hyundai and the ETA was about 1-2 weeks. We made it clear that we will do a pre-registration inspection (thanks to Team-BHP), once the car is at the yard before we release the downpayment to the dealer. They cordially agreed. The wait started, but did not last long. Almost after a week, we got the call that our car is at the yard and we were invited to do the inspection. The inspection was done on a bright sunny day and we managed to take a few clicks of our soon to be car.










Three days later, the registration was done and we wanted to pick the car up as soon as we can and not let the car at the dealer's open yard in scorching sun. We picked up the car on a Sunday (once again) after completing the PDI. While we signed the papers and picked the car up, we did notice that the door visors installed had tons of scratches. We didn't want this to ruin our moment, so we informed the sales person who was alongside all the time and let that slide. The car had about 3-4 litres of fuel lift and I happily drove the car home. The first day at our home:



The HSRP plates were not ready at the time of the delivery. It was later delivered by one of their employees who lived nearby. Once again, the experience all along was nothing short of excellent.


Living with the Exter:

Being our first car, we didn't have any scale of reference. The car was excellent, met our needs perfectly and ate all the bumps with grace. The fuel economy in City was a bit disappointing, around 10-12kmpl even when feathering the gas pedal. There is nothing else to complain, until the 1200km mark.

Issue 1: Rattle on the AC vent on the right hand side of the steering wheel. The rotating knob started resonating to expansion joints and road undulations. It would stop if I hold and pull the knob to the 'outside'. Nothing helped
Issue 2: The car had a slight pull to the right on open road. As I got comfortable with the car and steering, this was more noticeable where the car would just cruise to the right on a dead straight road.

Both the issues were brought up at the first service and this is where things started to go sour. The 1500km mark came up and we booked a slot on a busy Saturday to get the servicing done. I had a 700km round-trip journey planned soon after the first service, so I was super precise about the issues I faced and asked the service advisor to fix it. I was asked if I would want silencer coating to be done, which I refused rightaway. I did not live in a place with monsoon round the clock and the car was brand new. This was purely an upsell in my opinion and I was within my right to reject it. I also highlighted that the door visor (that was previously scratched even before delivery) started coming off. The double sided tape that is being used is super poor, it couldn't withstand the downpour that happened the previous week. Since this issue was with an accessory, the service center simply routed me to the sales advisor, who once again took the responsibility and replaced all the door visors - absolutely free. KUN's sales team deserves a resounding applause here

After 3 hours of waiting, the car was out of the basement and surprise. There was a ding/scratch on the rear left door, which I noted, took a couple of photographs and immediately shared with my service advisor:


The customer service head came out, brought someone along who had a bottle of liquid and a microfiber cloth and tried to wipe it. It did not budge. When asked how did this happen, the response was 'it could have been the pressure wash jet hitting the door sir'. I was already there for almost 4 hours and I did not feel like spending anymore time there. The scratch was 'corrected' with a pen (or that is what I was told) and it blended it with the paint, but did not remove it.

When reviewing the service sheet, I noted that the list did not contain the car steering issue I mentioned. It only had the 'First service' listed, to which the service advisor responded 'Sir your issue was fixed under the first service package, so we cannot list it separately'. The car was taken for a quick test drive by their driver and I went along, and it went the way I thought it would. The driver found no issues whatsoever and blamed it on the roads. I reiterated that I have an upcoming road trip and I want the car to be absolutely perfect. He confirmed that the alignment is fine and gave the car back to me. He also added that the rattle issue could be due to 'incorrect' air pressure and asked me to maintain 33psi in all the tires, irrespective of the load.

Note - the rattle returned right away during my drive back home and exists till date. The steering issue persisted as well and I could feel it every time there is a clear stretch of straight road without traffic.

After I reached home, I escalated this issue to the customer care team and they got back to us promptly. Resolution you ask? I was asked to bring the car back so that they could paint the damaged area.


Day of the nightmare:

About 400-500kms after the first service, the planned road trip came around. It was a ~700km round trip, Chennai-Kumbakonam-Virudhachalam-Pichavaram-Pondichery-Chennai. We started early in the morning around 7AM on a Sunday and headed out. After the 100km mark on the trip when I started pushing the car on state highway under legal speed limit, the car started wobbling/moving around as if there was a puncture. TPMS was normal, there was no deflation. This was very scary, as I was in the right lane and there were heavy vehicles all around me driving like maniacs. I slowed down, indicated left and moved the steering and the car wobbled more than ever. As long as the speed was kept under 60, the car felt fine, anything higher the wobbling returned. We stopped on the side of the road with hazards on, checked if the pressure was right (it was) and checked the tightness of all the bolts on the wheel - everything was perfect. We managed to speak to a local nearby who dialed up his car mechanic. When we xplained the problem, he suggested it could be the wheel alignment/balance that is off. It was at 9.30AM on a Sunday morning in the outskirts of Chennai, so my chances of finding a tire alignment shop that is open was super slim. Luck was on our way and we found a shop that was 8 kms further down our away which opened at 10AM. Limping around, we stopped for breakfast, but my mind was all on my car. We managed to finish the breakfast quickly and drove to the shop at 50-60kmph on a busy highway with buses and cars blaring at us to move out (even in the left most lane). We reached the car tyre/alignment shop and I managed to speak to the owner via phone before we reached there. He said he doesn't have the numbers in his system for Exter (as it was still a new model), so he will have to get it from another shop, which he promptly did.

The test driver there asked me to hop in and took the car for a quick spin. Within moments, he said the alignment and the balancing was off. We drove back to the shop and the car was put on jack and lifted.



The wheels quickly came off and the shop smirked at how the service centre had used both lead weights clipped to the rim, and iron weights stuck on the inside of the rim. The tyres were cleaned quickly to remove stones that lodged between the treads, inflated to the right pressure and were balanced. The tires were rotated, following which the alignment was done with the steering set to centre - I was asked to confirm the steering position and I confirmed that it is indeed on the centre. About 30 mins later and a bill of ₹1700/- for balancing, alignment and nitrogen, we left the shop and the rest of the trip went well. The steering still wasn't 100% on the centre, and if left centered, the car pulled to the right.

Alignment report:
Bill:

Shenanigans with KUN OMR Service:

I did not want my trip ruined, so I just put it behind me and enjoyed the drive. Once I returned, I wrote a detailed message on the dedicated whatsapp group that was created for us and asked for a call back from the customer care team. Since the car was registered on my wife's name, she got a call from a service advisor who explained that wheel balancing/alignment is not a part of the first service package. Had they done it, we would have been charged. Either the first service advisor lied to my face that the alignment issue was fixed without actually taking care of the issue, or their SOP really doesn't allow performing alignment/balancing for free (which is the case when I checked the owners manual) and the service advisor was poorly informed/trained.

Nevertheless, he service advisor on call now offered to take the car for a day, check all the issues, fix and return it to us. Knowing what happened to the car before and how their valets drive the cars around, I am not very comfortable leaving the car again there and I am now looking for other service centers where I can take my car to fix the issue.


I recently managed to complete 3000KMS on our car with a rattling AC vent and weird alignment that pulls the car to the right.

The car in general is great. It does well for a first car, excellent for city driving and eats away pot holes and undulations with ease. I am just hoping to find the right service centre that I can rely on for the rest of the future.

[darkfantasy]

Originally Posted by arthis2395

Hello Team-BHP,

This is my first post/reply on the forum. We (wife and I) purchased a Hyundai Exter, SX(O) AMT Starry Night color from KUN Hyundai, OMR branch. It has been 3 months to this date, here is how it went down.



The car in general is great. It does well for a first car, excellent for city driving and eats away pot holes and undulations with ease. I am just hoping to find the right service centre that I can rely on for the rest of the future.

Thanks a lot for sharing this. I have been in touch with KUN Sholinganallur to book the Exter in the same version as you. You seem to have got a good deal as when I enquired last year, they weren't ready to offer anything. I am looking to upgrade from my S-presso which has been trouble-free for 4 years so far. The only time I've visited the service center is for routine maintenance. I'd like to have a similar service experience here too and that is one of the reasons I've skipped Punch. I will be servicing in the same KUN Sholinganallur service center since this is next to my office. I am eagerly waiting for further updates on how you've fixed the left-pulling issue. My primary purpose will also be highway travel from Tambaram to Nagercoil. Do share your highway driving experience regarding driving comfort, cruising speeds, stability, and back seat comfort after the alignment was corrected. Wishing you a very happy ownership of your very special first car!

[arthis2395]

Originally Posted by darkfantasy

Thanks a lot for sharing this. I have been in touch with KUN Sholinganallur to book the Exter in the same version as you. You seem to have got a good deal as when I enquired last year, they weren't ready to offer anything. I am looking to upgrade from my S-presso which has been trouble-free for 4 years so far. The only time I've visited the service center is for routine maintenance. I'd like to have a similar service experience here too and that is one of the reasons I've skipped Punch. I will be servicing in the same KUN Sholinganallur service center since this is next to my office. I am eagerly waiting for further updates on how you've fixed the left-pulling issue. My primary purpose will also be highway travel from Tambaram to Nagercoil. Do share your highway driving experience regarding driving comfort, cruising speeds, stability, and back seat comfort after the alignment was corrected. Wishing you a very happy ownership of your very special first car!

Thank you! Highway driving comfort is good. I’m a bit over 6 foot and with the right seat position (height and distance from steering), I was able to comfortably drive. The suspension is a bit too soft resulting in a lot of vertical movement from road undulations at triple digit speeds. Going over suspension joints within legal triple digit speeds would make the car almost oscillate up and down, but nothing too alarming. You would get used to it, but your co-passenger might find it annoying after a while. On the highway, I was able to extract 17.8kmpl (MID shown) over a course of 150kms. This was on ECR, while returning from Pondy to Chennai where the roads had a lot of diversions and ongoing laying work. Mileage within the city would not make you grin and at times you’ll end up thinking if you should have picked up a Maruti .

Apart from a few occasional 4-5 people commute for short distances, the back row has never been used until now, so I cannot really comment on its comfort. With the driver seat set to my height, I was able to sit right behind without any knee room issues. The car is super tall, so ingress and egress are nice as well. Lack of adjustable neck rest in the front is a bummer and should really have been offered at this price point (at least as an option). But it’s a clear case of cost cutting, as these seats were lifted off directly from i10 Grand Nios/Aura. Hyundai could have done better here.

I’ll update the thread here once I get in touch with the service centre team. Been a bit busy at work, so fixing this issue has taken a bit of a hit.

[bejoy]

I am looking for reviews of the dashcam of the SX(O) Connect variant. How does it compare to the aftermarket ones like Ddpai or 70Mai? Does it have built in GPS? How easy is to get the footage to a phone? It would be great if someone could post the day and night footages here.

[Somil07]

Originally Posted by arthis2395

The steering still wasn't 100% on the centre, and if left centered, the car pulled to the right.

Sorry to hear about the trouble you're facing with brand new car, inability to maintain straight line being the more concerning one. Somehow the alignment report doesn't show the final figures for Toe, Camber and Caster but it could very well be the camber issue since toe is relatively straightforward and might have already been corrected during alignment. This pulling could be a sign of deeper problem such as bent suspension, bad suspension arm or in worst case scenario a faulty steering rack, but you definitely need a good mechanic to tell you exactly what the issue is and I wouldn't be surprised if the mileage improves once this issue is resolved. If possible, get it checked on another dealership since your car is under warranty and as a DIY, you could also visually inspect the tyres for any signs of irregular wear. I just hope Hyundai isn't compromising QC in the interest of shorter waiting list.

Btw that color is my favorite one on Exter, good choice!

[bijims]

Originally Posted by bejoy

I am looking for reviews of the dashcam of the SX(O) Connect variant. How does it compare to the aftermarket ones like Ddpai or 70Mai? Does it have built in GPS? How easy is to get the footage to a phone? It would be great if someone could post the day and night footages here.

On a similar note, I was wondering if this dashcam is available as an accessory from Hyundai itself, If it's good, I may as well consider it for my cousin's i20.

[arthis2395]

Originally Posted by Somil07

Sorry to hear about the trouble you're facing with brand new car, inability to maintain straight line being the more concerning one. Somehow the alignment report doesn't show the final figures for Toe, Camber and Caster but it could very well be the camber issue since toe is relatively straightforward and might have already been corrected during alignment. This pulling could be a sign of deeper problem such as bent suspension, bad suspension arm or in worst case scenario a faulty steering rack, but you definitely need a good mechanic to tell you exactly what the issue is and I wouldn't be surprised if the mileage improves once this issue is resolved. If possible, get it checked on another dealership since your car is under warranty and as a DIY, you could also visually inspect the tyres for any signs of irregular wear. I just hope Hyundai isn't compromising QC in the interest of shorter waiting list.

Btw that color is my favorite one on Exter, good choice!

It is indeed an excellent color, until it gets dirty. My office commute is through parts of the Chennai city where Metro work is ongoing and this means I end up with a thick layer of dust every time I travel to the office. Maintaining the car squeaky clean has been really challenging and I have already ended up with visible swirl marks and micro scratches all around the car. I am considering getting polishing and ceramic treatment done to get the factory finish back and reconsider my car cleaning/dusting regime.

As for the steering issue, the KUN Sholinganallur service centre did get back to me (but not in a timely manner) and their customer care person keeps asking me to bring the car to the service center to get it checked and fixed. They did not quote turnaround time, and I was just asked to drop the car in, and they will get back to me later the same day. I cannot fathom leaving the car for a day for a simple car alignment issue and the previous experience with them where the car door was scratched/scraped kept popping up. Adding to this, I live about 15kms from the showroom/service centre, and it was just cheaper to get the correction done at a wheel alignment service near my home. I finally took my car to Bridgestone Select - BS Group at Pallavaram-Thoraipakkam Radial Road. Being a 'new' model from Hyundai, I called them earlier to confirm if they had the configuration in place - they confirmed they had, but they didn't.

I visited them about a week back on a weekend, they took the car in, locked it in place and searched for 'Exter' on their alignment software, and it did not return a hit. The owner luckily had the configuration on his phone, so he created a new profile for the car, keyed in all the values and we were back in track after 10 mins. I specifically requested steering correction only, without wheel balancing. Within a couple of minutes, it was found that the steering was indeed slightly towards the left (duh), almost by half a degree. This was corrected, report was printed and I paid Rs. 350/- for their service (which also included free nitrogen top-up ). All in all, it was done in less than 30-45 mins and the car is now dead on centre when driving on long stretches of straight roads, without having to constantly correct it.

[sreeram625]

I am thinking of changing the headlights on my Exter as the throw is way too dim to inspire confidence for nighttime drives. Can anyone suggest what do I replace my OEM headlights with?

Also, thinking of getting backseat headrest grab handlers to make it easier for the elders. Can anyone suggest good ones? Also, wondering if they'll affect the headrests of the front seats in the long run, as they'll take some amount of force when the elders are entering & exiting the car.

[dextor]

Originally Posted by sreeram625

I am thinking of changing the headlights on my Exter as the throw is way too dim to inspire confidence for nighttime drives. Can anyone suggest what do I replace my OEM headlights with?

I got the headlights upgraded to LED from Hyundai itself. They installed Mobis LED bulbs of 45W each. Costed approx Rs.6800 in total.
Lights are pretty good as compared to default ones.

[Ankit998]

Happy to share that I just took delivery of a Hyundai Exter SX(O) AMT Starry Night last week.

Our family uses a Nexon EV and we’ve lately been facing problems with the car. Meanwhile we needed an affordable, reliable and compact yet comfortable vehicle, so we finalized the Exter. We’ve already done 1000KMS with the car within the first week and the decision making and initial ownership review will be up soon!

[arthis2395]

Originally Posted by dextor

I got the headlights upgraded to LED from Hyundai itself. They installed Mobis LED bulbs of 45W each. Costed approx Rs.6800 in total.
Lights are pretty good as compared to default ones.

That is great - do you perhaps have before and after images? I did review the Mobis catalog and found that the LED offered is common across all the Hyundai Models. How does it fare compared to the 60W halogens?