Hello Bhpians,
I had booked Skoda Slavia Prestige 1.5 DSG Lava Blue on Nov 13 in Hyderabad and initially the SA mentioned that as per Skoda’s official guideline, it was mentioned that it’ll take 8-12 weeks for delivery. On 23 Nov, the SA mentioned that they have one in their Tirupati stockyard and if I’m fine with it they can bring it over to Hyderabad. I requested the VIN and it was Oct 2024 manufactured. So, I gave them a go ahead and informed them that I will pay only after a full PDI. They were fine with it and brought the car to Hyderabad showroom directly by truck on 25 Nov.
Let me share a little bit of background. On 25 Nov, I did check the car out and's already carried out an extensive PDI for an hour, found no issues and I was satisfied. The car was parked next to other test drive cars and I couldn’t fully reach near front left bumper though. I was unable to touch that area alone but took photos etc and looked good to the naked eye from a distance. I didn’t pay much attention as it seemed fine from a distance and came back home. No rust in the engine bay or underbody as well. Everything looked good.
As there was no concern, we decided to proceed and got super excited for our upcoming delivery on Nov 29. After a couple of hours, tried transferring around 4L to the dealer, entered the otp too but suddenly my WiFi buzzed out and was not switching on. And, got the buffering symbol in ICICI, received a call from the bank asking to confirm the transfer, pressed 1 to confirm the as well. But money didn’t get deducted until the next morning (Nov 26). We called the bank and they confirmed that the transaction did not go through and I have to resend. So, somehow I had second thoughts today and I felt like checking the car once again before transferring the amount (as I had some other work closer to the dealer).
This time, the car was parked clear of other vehicles and I started inspecting the car exterior paint once again. I went directly to the front bumper left side and started running my hands through the paint. It felt rough in that area while other panels were butter smooth. Kneeled down closer near wheel well area and noticed a dent protruding outside, not visible to the naked eye from a distance. Touched that area and the lava blue paint was peeling off even with a very gentle touch. The dented area was weak and the paint job was horrible there. Then, inspected the other side of the bumper, few other test drive cars as well. Though the test drive cars had scratches on the bumper, the paint was smooth.
Then, asked for explanation from the SA which then followed the normal dealer behaviour. This is nothing and there is no dent at all etc etc. in denial mode as expected. He then escalated it to the supervisor, manager etc. They finally accepted that it is abnormal and it might have happened either in Tirupati, Kurnool while the vehicle was being transported to Hyderabad from their yard etc. They finally offered to replace the front bumper under my supervision.
I do not know how big or major a problem that it might be, but given this context of failed payment, things happening sooner than expected, I stood firm with my decision and let them know that I’m not going to convinced for this particular unit. The normal wait time for lava blue prestige 1.5 was 8-12 weeks, while this unit suddenly got unblocked from their Tirupati yard which we found it fishy too.
I told them that it’s just one unit for them, but for me, it’s love, emotions, hard earned money, etc. that we would like to cherish for a decade or so. I’m not very comfortable knowing that the car had a dent and I’ll be unaware of the actual history. I baby my car a lot, always keep it shiny and clean, every 6 months I do use turtle wax ceramic spray at home and very attached to my vehicles in general. The SA and manager understood how passionate I’m and respected my decision. The manager told that he doesn’t want to push further to convince me and I need to wait for another 6-10 weeks as per the quoted wait times. I was in terms with it and now the wait continues. Overall, I can’t stress enough the importance of doing the PDI and immensely grateful for the super awesome checklist available here. For me, I have learnt my lesson that I should not rush through my checklist or ignore anything. Red flags will not be like a clear well lit signal, it’ll be more like a cop hiding in the bush with a speed camera. You might not even realize that you were caught and might think that get away at that point (aka delivery) but will get challaned later and have to pay the fine (potential service bill).
I’m also happy that I can spend more time with my blue oval until the newer unit gets allotted to me. I was feeling very very emotional when I had to remove the deity from my Ford Aspire earlier today morning as I was supposed to handover the car to Skoda dealer in the evening. I am now excited to plan for a long drive in my Aspire this weekend.
