Re: Mahindra XUV700 Petrol MT Review | Seventy Minutes with an XUV700 Hi all,
I am replying just to caution people against buying manual transmission variant of XUV700 due to an extremely distressing clutch issue. I own a Diesel AX7L MT model which was bought on 15th Oct, 2023. The car has run for 25,500 kms and there have already been two instances of clutch plate burn leaving me and my family stranded. I dont know whether this issue exists for the petrol variant also.
Both instances had me driving for around 10 minutes in bumper-to-bumper traffic where you are forced to drive while riding the clutch when there was profuse smoke and burning smell and the clutch got stuck. The first instance was just after 2000 kms in Dec, 2023 and the whole clutch assembly was changed. The second was 2 days back while we were out pandal hopping during Navratri. This time the workshop service advisor is straightaway saying that if you drive the car in a traffic jam with bumper to bumper then you will HAVE to face this issue as the XUV700 has some overly sensitive clutch which is lighter and blah blah.That's like saying don’t drive a car on roads with potholes in India.
I don't understand as to why are they not letting customers know about this massive flaw before selling the car. How am I supposed to know that I will not encounter a traffic jam during my travels and what am I supposed to do if I get stuck in one? Am I supposed to stop the car by the roadside and wait for the jam to clear? This is our eighth car in the family after A Tata Indica, Three Mahindra Scorpios, A Hyundai Elantra, A 2021 Tata Safari, A Hyundai Venue and we have never faced this issue in any other car despite a combined mileage of over 6 lakhs kms. We frequently travel from West Bengal to Varanasi to visit our folks and have never worried about such an issue.
I obviously know that driving with clutch pedal depressed is detrimental to clutch life, but you can’t always help it in situations where the traffic only moves for around 2 feet at a time and then you have to stop again. You cant let go off the clutch fully even in 1st gear. This is very common in our densely populated tier 3 cities with single lane roads. Some people may advise to let a gap be created behind the front car before I move but you must understand that it is not possible to do so with two wheelers cutting into the space and the people behind you honking like crazy to urge you to move forward because they are not facing this issue.
We asked the test driver of the service centre if he would be kind enough to teach us the proper way of driving their miraculous vehicle in creeping traffic without riding the clutch and even he said that its simply not possible. The service advisor on the other hand expects me to be some version of Max Verstappen I suppose. I asked the guy what am I supposed to do if I get stuck in a traffic jam on an isolated stretch of the highway and he replied 'Sir how are you going to get a traffic jam in an isolated place?'. Just imagine as if our highways are free of such isloated stretches and there has never been an accident there.
The clutch assembly should not be so overtly sensitive to common driving conditions we all face everyday in India and if it is so you must inform the customers beforehand regarding this. Maybe I should have first emigrated to a country with less population and traffic jams before buying this so called best SUV.
I really regret buying the manual variant now and am at my wits end as to how to solve this issue. I have been driving for the last 15 years and have never faced such an issue nor have our two drivers who must be having combined experience of around 40 years between them. I am now fearful of taking this vehicle on family trips (which was the primary purpose of buying this car) for the fear of getting stranded with my family. There is something seriously wrong with the clutch system but Mahindra is shirking off its responsibility by giving the generic excuse of "half clutch riding" through its service centre.
I am sure that it would not have been the case had the clutch replacement been covered under warranty or insurance. But they have found a loophole where the customer is forced to pay a substantial amount of around 25k everytime there's a traffic jam. There are numerous examples of this issue on the social media and online forums once you search specifically for it and I am surprised that it did not come up during my research before buying the car even on this forum which i trust blindly. I will now either have to drive this crappy vehicle always taking care of this "chui mui" clutch, always dreadful of this issue especially in a city where traffic jams are common or have to take a massive financial hit and sell the car. Any other suggestions are welcome.
Sorry for the long post or rather rant but I felt it was necessary to raise this issue so that some other unsuspecting customer does not fall prey to this scenario after paying close to 30 lakhs for a mechanically faulty vehicle and buy a lifetime of headache. Do not be tempted by the interiors, screens and bhp values. All this does not matter when you are stranded in the middle of nowhere with your family's safety in jeopardy. Buy a reliable vehicle such as those from Toyota even if you have to pay a premium which may sometimes feel unjustified. But stay away from the manual variants of XUV 700.
Regards
Last edited by KarthikK : 14th October 2024 at 14:04.
Reason: Minor spacing edit
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