Re: Mahindra XUV700 Review Quote:
Originally Posted by StraightDrive20 After 20 months and 23K KMs of hassle free ownership of my AX7L petrol, it was today when it seems I have finally ran out of luck.
Imagine this scenario when you casually get into your car parked in the neighbourhood market’s parking slot to go back home. You put the car in R, use the rear camera in the screen to reverse as carplay connects and music starts to play. While thinking about your plans for the evening ahead ,you reverse the car and put it in the ‘D’ mode . Now as soon as the car starts moving forward, you realise something is absolutely off !! The steering feels very heavy and the car seems off balance as if a tyre has gone flat.
As you are shaken back to your senses, you realise all indicators/lights on the instrument panel are ON !! The parking break sign, the engine sign, the EPB off sign and various other such signs ( see image).
Bewildered, you pull the car on the side and once it is stationary, put it in the ‘P’ mode. Then comes the biggest shocker - while the stick is slotted to ‘P’, the parking break is not engaging. And since the parking break is not engaging, the car is NOT turning off even if you press the start/stop button.
So here you are - all indicators on the panel are flashing, you are manually keeping the car stationary by pressing the break paddle as parking break is not engaging, and the car engine is running since it refuses to turn off !!
Thankfully the AC was still operating as being in this situation I realised i had started to sweat due to stress. In an attempt to turn the engine off , I tried several times engaging and disengaging P mode by moving the gear stick to R/N/D and back to P. While the car was moving forward/backward aligned to D/R, It was the same result for P i.e. the Parking break wasn’t engaging without which the Start/Stop button was simply unresponsive.
After a point, i just left the gear stick in P mode, kept the break paddle pressed as parking break was still not engaging and started exploring my phone book for Mahindra service support . While doing this, I kept fiddling with the Start/Stop button. I think i long pressed it ( i am not sure) but the car engine finally stopped.
Knowing from numerous examples here that a ‘hard restart’ fixes most of things for an XUV, I was keen to start the car again with a hope that things would reset and the car would be fine. I started the car with great hope and noticed all indicators on the instrument panel were gone EXCEPT the Engine sign !!
I turned the engine off and on a couple of times but the Engine sign remained. My place was hardly a KM away, i drove it to the basement and parked it before trying stop/start one last time. The engine sign remained.
This episode happened in early evening today. It was an open parking and it was quite hot. The car was there for almost an hour before i got into it and had this experience.
I have no clue why all these things happened and I’m still hopeful i may not find the engine sign on when I start the car tomorrow morning. At the most, i’ll get it sorted in the service centre in the coming week.
But my CONFIDENCE on the reliability of the XUV is BADLY SHAKEN. Mechanical issues can happen with any machine and are acceptable but an issue of this nature which seems purely electronic is scary and can easily lead to a severe mishap. It may not happen again and I may forget about this instance in a few weeks time but right now I feel like exploring a reliable replacement. |
My Brother faced the same issue when my car had done just about 5K km. The same chain of events as you mentioned. I was reversing in, switched to D and the steering felt heavy and all the lights came ON and the engine refused to turn off.
We even tried disconnecting the battery even though we knew the engine wouldn't get turned off, we at least hoped the electronics would shut down, but NOPE. The car just kept on idling. And to make matters worse, we were at a hill station past 9 PM. We somehow contacted our technicians from our regional ASC after 2 hours and they suggested keeping the start button pressed for a few seconds and that's when finally the engine shut down.
We escalated the issue with the ASC and the technical support team from Mahindra because it was such a high risk driving down from the hill station if the power steering were to fail again mid-drive.
The feedback we received was an assurance that the issue will not occur when we are driving forward. This is a Known issue which has been reported in XUV 500 models from the past.
It's caused by an ABS sensor wire short-circuiting at a specific steering angle only when reversing. This somehow overloads the power steering module and shuts it down .
They told me this with such a cool tone as if it's a feature they have been passing down for generations. .
The issue hasn't happened since then. the ASC performed their OBD scans and whatnot but found nothing suspicious. No work has been done on my vehicle, to prevent it from happening again.
Just like you, it's a scary affair driving the vehicle now, knowing that the power steering can fail at any time & the fact that Mahindra is doing nothing to address this issue, even after they developed a completely new chassis for the XUV 7oo is extremely disturbing. |