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Originally Posted by neeraj0272 Several members on the forum while evaluating VW cars have opined in the past that they are willing to take a chance on DSG problems or similarly EPC error problems. |
I'm indeed one of those who took a chance on the EPC problem assuming that by the time Taigun came out, EPC issues that started with Kushaq would have been ironed out. I have been happy with the car until this incident happened, 2 years and 5 months and 31,000 kms. Clearly, I have been wrong and have had this harrowing experience now.
I have also been slightly lucky, I had the vehicle under control, there was a service centre that was working on a Sunday and provided a temporary fix albeit all their explanations silly and childish at best. These technicians and staff shouldn't be near the cars if they can find fungus among a mix of oil and lubricants. I've also been made to spend out of pocket for something that's been plaguing these cars. The RSA was unempathetic and their solution was to tow the car to the nearest service centre regardless of its working or not. This is text book RSA policy. Ideally the towing should be to the nearest operational service centre. There goes Rs 1995 for additional kms.
At the service centre, the only good thing that came out was that we could get the car to driving condition, and reach home safe , even though it was very stressful to constantly gaze over the console to watch for the EPC popping up every time the gear shifted. The anticipation was a pain. I have again been misinformed and billed (Rs 3764) stating sparkplugs are to be changed every 30000 kms. I wasn't in the state of mind to validate it then. I took the car for another inspection on 31st afte formally logging a complaint with VW and having them reassign the ASC to Bengaluru instead of Selam and verified from the Bengaluru service center that this claim isn't right and the correct interval is 60000 kms.
I spent the whole day at the Bengaluru service centre and they couldn't reproduce the error or provide a reasonable explanation for this. We have agreed that the car will be picked up for further inspection early next week. I am still willing to give VW the benefit of doubt and a chance to make it right and ensure the car is road worthy again.
I have been live tweeting my experience so far, tagging the VW account which was informed to the DGM by them. He asked me and I said as much as I spread the good word, i would also record my negative experiences and there's nothing that he could do than righting the wrong. However, he had the audacity to state that regardless of which medium, channel and platform (including T-BHP), he is the only intermediary between the company and I. I have also had a run in with one of their staff who wrongly filled their detailed evaluation checklist which I pointed out. A formal complaint is logged for this behaviour. The ASC has been losing me so far and they have their chance until early next week.
If not, I'll have to think about cutting my losses and find a different car. More on this at the end.
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Originally Posted by neeraj0272 Also after the problem arises one unwillingly gets in the stakeholder of mechanics and workshops and customer is always in doubt whether he is being fleeced or not. |
So bloody true. I think I'm getting into this, but I have tried to put all my cards on the table with them and see how it goes, saves time and money on both sides.
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Originally Posted by neeraj0272 My advice will be to evaluate your priority regarding peace of mind vis a vis the financial hit that you will take on this car. Or keep the car as a beater car for local use. |
I'm waiting until this detailed inspection and everything associated with it comes. Folks like me - who are salaried, spend about a years or even more than that of earnings on buying cars that we hope will serve us and our families without such untoward incidents do not enjoy the luxury of being able to afford another car or use the primary car as a beater immediately. I'd leave out the rheortic about earning vs spending aside for this. A home and a car are some of the things that we put our hearts in than our brains and assume that our jobs will sustain to ensure it is paid for in due course.