Long post:
There is a post of selector lever failure. As the OP (Endless) hasn't share the exact part repaired but my hunch is that i had a similar issue.
When all goes good it feels a bliss until you hit a roadblock or one of your fears comes true.
Work has kept me busy and with travelling opening up my octy has been mostly doing less than 10 kms a day.
Why the post now? Well yes there is a update. Nearly 12000 kms done in no time and no issues, until one day driver calls up when i am abroad to say sir some
Triangle light popping on the instrument cluster. Oh No! yes those were the first words that pop out of mount. All blues of car ending up workshop playing right in front of my eyes.
Sent the image to few folks who know VAGS very well. Recommended best to take vehicle to workshop. Suddenly at night wife calls up to inform that headlight was automatically turned on and no one has touched keys for past 3 hrs, even the car is locked. No time to waste here, next important bit was send the vehicle to workshop. Didn't wanted to ask the driver to drive vehicle too far, hence
reluctantly took appointment with Mahavir at Sanathnagar. Mahavir has bad boy reputation for many decades at Hyderabad.
Cut short story, got a quick appointment for next day, sent the vehicle on agreed time. Painful wait started and was following up with driver. Surprise he has been at workshop for nearly 3 hrs and no one attended the vehicle. Good enough reason to give some peace of mind to atleast get the diagnosis started. What i understood was that vehicle was only hooked up to ODIS post lunch. Half a day wasted. There is nothing more that could have been done other than be at service center mercy now.
Late in evening SA informed that
Gear shifter mechanism failed. Was very surprised on this. Some might have asked why are you surprised it's skoda. M answer would be we don't abuse any car. All are very well taken care off. we have owned automatics from VAG stable with zero issues. For gear shifter to fail is also a rare issue.
I knew this part would take time. We got the vehicle released as i never leave vehicle at workshop overnight. Request the Service manager to order part and he clearly set expectation that it might take 5-7 day for part to arrive. Started to follow up every 2 days to track of the ETA for the part. it took 5 working days for part to arrive. Service advisor called up informing about part availability . Booked appointment immediately for next day.
Vehicle was sent back to workshop again there was delay and i had to start following and pushing with service manager directly. Yes service advisors aren't great at communication in this service center to an extent they won't even answer calls.Work started and i had a hunch it might take more than 2 days. Requested for loaner car. We were offered a Rapid and whole day delay on giving loaner is story for another day.
I had only 1 request for the service manager and master technician take your time and get the work done properly.
Post 2 days SA called up to inform that vehicle is ready and can be picked by 12:00 PM but again there was another half day delay in handover of vehicle. Driver got the vehicle back home. I followed up from his short drive that there was no warning sign or any unusual sounds from the vehicle.
Next morning the
warning triangle again popped up in instrument cluster. Leg in mouth moment . Stumped! Fuel was also low, but for low fuel warning sign is different. Workshop arranged technician he said best to get the fuel filled. Acknowledge sent the vehicle for refueling and the warning light vanished. Phew sigh of relief. It shouldn't have come in first case but as i wasn't personally there i cannot comment if driver missed something.
All work was done under warranty. Snapshot of bill attached.
So what are the
learnings? Please look out for gear selector issue. This could be a common issue encountered going further. You need to get work done then top down approach still works. Considering this is a
CKD vehicle, Skoda support on quick turn around to make part available was commendable. Would i recommend Mahavir to any one? Simple
no. Support extended by service manager was very good though.