Re: BMW 3-Series Gran Limousine Review (Long Wheelbase) Less than 2 year old 330Li in the Service Centre for over 30 days -- Engine Noise Issue Undiagnosed & Unresolved
I have been a BMW fanboy since school. I always dreamt of owning the E-60 5 series.When the time came for me to finally get my first BMW, the experience turned horrid.
Having read so much about the famous 30i variant from BMW on Team-bhp forum I was sure I didn't want any other powertrain except this.
I got my 330Li LCI in March 2023 along with 5 year Extended Warranty and 5 year BSI+ packages. Since this is was my first luxury vehicle purchase I didn't want to take a chance with any service related issue.
My car has done around 7000 kms and in November 2024 a strange ticking noise from the engine had started specially when idling. Although I had heard the noise but I dismissed it as the sound of engine cooling down.
My car went for some bodyshop work to the dealer Titanium Autos, Ranchi on 9th November 2024. The dealership didn't inform me or take any action for the engine noise issue during this time. A few days before the delivery they informed me of the engine noise issue and a job card was opened on 3rd December 2024.
In the meantime they were unable to diagnose the issue and stated that some special tools were required for further diagnosis. I got my car back on 19th December 2024 and waited for the dealer to procure the tools. I sent my car again on 27th January 2025 when the dealer got the diagnostic tool.
The heart-wrenching part started 2 days ago when the Service head informed me that they want to dismantle the engine for further inspection as the tool hasn't revealed the cause of the ticking noise from the engine.I have not come to terms that a less than 2 year old car with less than 10,000 kms on the odometer should have it's engine opened up. It does not seem acceptable at all.
The car has been at the Service Centre for almost a month now and if the further engine work is to be performed it might take another month for the issue to be resolved. The dealership keeps telling me that the plant team and the dealership have never come across an issue like this. What I fail to understand is that an engine which is used in so many models, the B48, and yet BMW India has not documented an issue like this? Even after insisting multiple times the dealership has not shared any communication they have had with the BMW technical team regarding my vehicle issue.
Any help from the forum members who might have had a similar issue on their vehicles, or how I should proceed to get the problem resolved would be highly appreciated! |