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Originally Posted by Ketan I have checked with dealer after the lockdown seems to be getting over. I was surprised to hear that the delivery date seems to be getting delayed by another month, I was given a date around Aug this year which he now said may become Sep this year. I was in impression that certain mfg plants were operational during the lockdown and Thar deliveries should be catching up faster than expected these days while there may not have been many bookings recently.
More surprises are when I read/hear others talking about they are getting the deliveries within a matter of few days and also see some agents offering certain models with premium on it.
I really wish M&M should have handled this better. They are loosing their credibility by not managing such things and may have an overall impact, not just on this one product but all of them they are marketing.
I'm checking with the dealer if I can change from HT to CT and if that can get me the car faster! I'm yet to hear back from the dealer.
Edit:@NIP, I've booked around the same time as yours, mine is mystic copper, diesel, AT, HT. I have been dealing with a sales rep who is really pathetic. I'll be privileged if I get his response in time. I'm really thinking of asking Anant Cars Bangalore to change the representative handling my booking. He told me that my booking is been postponed by a month so I can expect something by Sep 2021. I see someone here who's booked in May this year and expecting a CPD around Aug this year. A good laugh on my booking that I made on 1st of December and still at the mercy of this pathetic sales representative or should I say dealership itself. |
Hi Ketan.
Ditto. I am on the same boat here in Kolkata. My expected delivery date has been shifted by a month too. Not once, but twice. So all these months, I have realised one thing, your booking date is not directly correlated to your delivery. There is a certain amount of luck thats involved here when it comes to getting your allotment. However, since the allotment process is as opaque as it can get, here is what I have planned to do as my 7th month wait period starts:
1.
Be patient, a bit more, then a bit more. I don’t see any other car with a 15L price tag that can replace the Thar. Many a times I have had this thought of cancelling the booking but what do I replace it with? A diesel AT with a 4X4 just does not exist at this price point in our market. So, wait it out. In the end, if we manage to get the car (relatively speaking) it will be a bigger win-win for us than what it will be for the SA/showroom.
2.
While you wait, get hold of the showroom big dogs and breathe fire. Your SA cannot do anything here. Get hold of his boss/GM/Sales head. He is the guy with whom you need to establish a channel of communication. And this communication that you initiate has to be a bit aggressive, “raising hell, omg that customer is back” type aggressive. They need to know that you will annoy the life out of them till you get your car. Why this approach? In the sea of bookings that they have received, they forget about a few customers and a few bookings here and there. So you need to be that annoying topper in the class who likes the limelight. Just make sure, he remembers your case and takes it up actively.
3. Thirdly, if ‘being patient’ is not your thing, give yourself a mental date (end of July?) for cancelling your booking and use this time to look for slightly compromised alternatives. Like in my case, I will probably book a Compass (4x2) if this goes south and I don’t get a concrete response by July 1st week.
At the end of it, there is nothing we can do. The process is not transparent and to be honest, Mahindra does not care. They seem to be happy boasting the number of bookings every quarter and that “Made in India” plaque, that is about it.
But saar, what about the deliveries? Where is my Thar saar? Oh yeah, about that. You know its a Thar thing? It’s so good that waiting should not hurt you right? waiting makes the ownership experience sweeter, and gets you bragging rights you know, oh yes and then there is COVID, lockdown, chip shortage, etc, etc, etc.. But its not done, 9 months for a car?
Sir, please talk to your dealer then.
But now its June end (almost) and the CPD keeps getting pushed back every time I ask my SA. So I have stopped asking her. That’s one way of stopping the delay.
To conclude, no matter what the reason is, people cannot wait this long for a car. I am running out of patience as well. It’s not like you will achieve nirvana after delivery. The Thar has several issues so we might have to deal with those too. So all in all, we have signed up for an engaging experience. Either we drop out now or chose to continue till we have that last ounce of patience left.