![]() | #977 | ||||
BHPian Join Date: Jun 2021 Location: Noida
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| Re: Hyundai Creta : Official Review My Ongoing Nightmarish Sales Experience with Hyundai | Capital Hyundai, Noida (long post)So yesterday, my lid blew off while talking to my Sales Advisor and GM Sales at Capital Hyundai. I am usually don’t lose my cool easily (touchwood) but yesterday I was furious. As some of you might have noticed in my earlier “cry baby” posts regarding the exceptional delay in getting the delivery of Creta SX(O) IVT. I booked my car on 2nd Jan 2021 and till date, there is no news regarding the allotment of the car. I was promised delivery in the month of July (with dealer’s 101% confidence level in June end, 90% confidence level in the first of July and 0% confidence by mid-July). Then it was told to me that 101% delivery would be done in Aug 2021. Yesterday evening, I understood from the tone of my SA that he is clueless if something is going to happen even this month. Then I spoke to GM Sales of the dealer and he said that he is not sure as due to the semiconductor shortage/chip issue the production is very low for SX(O) IVT. With no other option left, I raised a complaint to Hyundai Customer Care. The representative on the call said that there is no issue of any sort of shortage!!! He tried taking Regional Office Hyundai on call as well as GM Sales of the dealer on call but there was no response. He finally (with a lot of reluctance) raised the complaint (he wanted to raise the issue as a concern rather than a complaint). I asked for the email id of the concerned people in the regional or zonal office so I can drop a mail but he mentioned sending the mail to crsales@hmil.net as he doesn’t have any other email address. After the complaint (I raised it around 6:30 PM), I got a call from the dealer’s CRM team (which I missed) as my phone was on silent. Since I was extremely annoyed, I wrote a rather long complaint mail to all the concerns (thanks to Team-BHP for having email ids across various threads). The dealer CRM team called again today morning and I told the executive (I have spoken to her multiple times earlier also) about my concerns and she said that she will get back to me. Of course she was not happy that I raised the complaint. I am attaching the mail for everyone’s reference. (I have hidden the personally identifiable information for both all the concerned parties for ensuring privacy). I am really not sure if I have overreacted or have been harsh but frankly, this whole issue has left a very bitter experience for me as there are no timelines or transparency or value of commitment in the whole sales process. We all face issues with our commitments at some point in our life but the whole thing could have been handled better without creating anxiety for the customer as well as for the other people involved. I need advice from the Team-BHP community if I took the right step by raising the complaint, am I overreacting to this, and what should I do next. Frankly, I don’t even want to follow up anymore and spoil my mood as well as the day of someone at the sales team of the dealer ![]() Some excerpts from the mail (in case you are not interested in going through my long email): Quote:
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![]() | #978 | |
BHPian Join Date: Feb 2021 Location: New Delhi
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| Re: Hyundai Creta : Official Review Quote:
I hope you get the car as early as possible. All the best. ![]() | |
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![]() | #979 | |
BHPian ![]() Join Date: Jul 2021 Location: Mumbai
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| Re: Hyundai Creta : Official Review Quote:
I was quoted 5-6 months when I booked in Mumbai, but subsequently they verbally said 3-4 months since there are no loan formalities, etc. On my part, I take such assurances with a pinch of salt, considering the ordeal that everyone around is going through while waiting for their deliveries. Do check out Alcazar if that works for you and fits your requirements, without stretching your budget too much. I was told by the dealer to check it out atleast a million times since it's available for ready delivery blah blah (almost as if they didn't want to sell the Creta!) but Alcazar just isn't the right fit for me at this juncture, hence had no option. | |
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![]() | #980 |
Senior - BHPian Join Date: Sep 2019 Location: Pune
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| Re: Hyundai Creta : Official Review Why don't you got for another dealer and cancel the booking taking back the amount? Better still, why don't you go for any another car? I am a Creta owner myself but honestly speaking there is NO car out there that is worth worth waiting for more than 3- 4 months. You spend money to enjoy driving, not waiting. |
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Senior - BHPian ![]() | Re: Hyundai Creta : Official Review Contact all the dealers in the city. I have come to understand that some dealers/ sales executives are able to get the vehicle quickly. I was waiting for a long time with a dealer in Bangalore and they communicated that there would be further delay from the earlier commitment, which I got a feeling as end of year atleast. Changing the variant sometime back added further to the delay. I contacted sales executive of another dealer through a reference and got vehicle in 2 weeks. I had to buy insurance from dealer, but they gave discount on the same and is assisting me in transferring no claim bonus. Had to pay some amount in advance which was fine with me. So do not spoil your peace of mind just for a vehicle delivery. Look at other dealers or even other vehicles across segments. All the best. Last edited by PatienceWins : 7th August 2021 at 07:16. |
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![]() | #982 | |
Newbie Join Date: Mar 2021 Location: Pune
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| Re: Hyundai Creta : Official Review Quote:
I am in the same boat (Haven't blew my lid off yet, though), booked SX-IVT on 26-Feb, SA committed 50% probability in June, then 100% in July and now 101% in August....yesterday he said he'll confirm the allotment next week....I have zero confidence...have heard the same reasons as you. ![]() Has anyone received allotment confirmation for August? @HP-BHP can you please DM the email contacts for HMIL for me to raise this as well? I have suspicion that the dealer is selling allotted vehicles to people ready to pay more as mentioned in few earlier posts. | |
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![]() | #983 |
Senior - BHPian Join Date: Oct 2020 Location: Bangalore
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| Re: Hyundai Creta : Official Review I see many of us are in the same boat of long waitlist and it is frustrating. Similar to the experience shared by some folks here, I also enquired with other dealers in town for faster delivery. Here is what I found so sharing here before you cancel current booking and jump to another dealer. The waiting list is for 1.5 Petrol IVT models (both SX and SX(O). Every dealer I called couldn't commit to delivery before 4-5 months (in best case 3-4 months if there is no loan or if we can get loan approval done in favor of the dealer in advance). In all cases, they offered me faster delivery if I opt for 1.4DCT or newly launched SX(executive) or even Diesel models. In fact one SA called me back on the same day and mentioned that they have one DCT model ready for delivery if I want. These models do not fit my requirements so I gave it a pass. Even my current dealer told me the same thing. So bottomline is that if you have booked IVT models, there is indeed long waitlist so be patient. Of course if you know someone higher up for influence, it can be a different story. Thought to share what I found out ![]() Last edited by Aviator_guy : 7th August 2021 at 09:15. |
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![]() | #984 |
Senior - BHPian Join Date: Oct 2020 Location: Bangalore
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| Re: Hyundai Creta : Official Review I heard that Hyundai has added new features like remote engine start, new voice commands etc to the SX (IVT) model. Is the model with these new features already released. If not, any idea when it is expected? |
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![]() | #985 |
BHPian ![]() Join Date: Jul 2021 Location: Mumbai
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| Re: Hyundai Creta : Official Review
Yes, these are part of the 2021 manufactured models. |
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![]() | #986 |
Senior - BHPian Join Date: Oct 2020 Location: Bangalore
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| Re: Hyundai Creta : Official Review
Weren't these features announced only recently? One of my friends who is about to get delivery was informed that his car won't have these features and they don't know yet when updated model would be available. Last edited by Aviator_guy : 7th August 2021 at 20:45. |
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![]() | #987 |
BHPian ![]() Join Date: Jul 2021 Location: Mumbai
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| Re: Hyundai Creta : Official Review
That's weird. I know some people in my circle who got deliveries from May onwards, their models have these features. Also, I checked with my dealer, they said these features are present in all vehicles manufactured from the beginning of 2021. Please ask your friends to check with senior people from Hyundai if the dealer is feigning ignorance. |
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![]() | #988 | ||||||
BHPian Join Date: Jun 2021 Location: Noida
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| Re: Hyundai Creta : Official Review Interim Update | My Ongoing Nightmarish Sales Experience with Hyundai | Capital Hyundai, Noida |
Really sad to hear about the ordeal you are facing. Long waiting period really does kill the joy of getting a new car. After waiting for 4 months for Creta, I went with Alcazar just because of the early delivery. I would suggest you to contact dealers in tier 3 cities as all dealerships get almost same numbers of car allotted and these dealerships can help in early delivery. After waiting for 4 months, I was really annoyed and wanted to get the car as early as possible, I sat down with my sister and after making around 20 calls to dealerships in Delhi, NCR and Haryana I got a dealer who had ready stock of the car. I myself traveled 60-70 kms from Delhi to Rewari. With Creta selling like a hot shot the dealerships have stopped caring about customers. Customers showing interest in i20 get much more attention than the ones buying Creta, the response from dealerships when you enquire about Creta is directly, "Sir you will have to wait for a minimum of 5-6 months." I hope you get the car as early as possible. All the best. ![]() |
It's really quite appalling to read about your ordeal. The least that the dealer and Hyundai can do is be more transparent in communicating clear timelines. Frankly speaking, they just don't care about escalations and complaints, you'll keep talking in circles most of the time. Would advise you to start posting your grievances via social media and go ballistic there. Many people I know have received their deliveries in barely 3 months! Not sure what modus operandi these dealers are employing here. "Daal mein kuch kaala zaroor hai!" |
Why don't you got for another dealer and cancel the booking taking back the amount? Better still, why don't you go for any another car? I am a Creta owner myself but honestly speaking there is NO car out there that is worth worth waiting for more than 3- 4 months. You spend money to enjoy driving, not waiting. |
Contact all the dealers in the city. I have come to understand that some dealers/ sales executives are able to get the vehicle quickly. I was waiting for a long time with a dealer in Bangalore and they communicated that there would be further delay from the earlier commitment, which I got a feeling as end of year atleast. Changing the variant sometime back added further to the delay. I contacted sales executive of another dealer through a reference and got vehicle in 2 weeks. I had to buy insurance from dealer, but they gave discount on the same and is assisting me in transferring no claim bonus. Had to pay some amount in advance which was fine with me. So do not spoil your peace of mind just for a vehicle delivery. Look at other dealers or even other vehicles across segments. All the best. |
I logged in today thinking on the same lines @ posting/ inquiring (before I read the post) I am in the same boat (Haven't blew my lid off yet, though), booked SX-IVT on 26-Feb, SA committed 50% probability in June, then 100% in July and now 101% in August....yesterday he said he'll confirm the allotment next week....I have zero confidence...have heard the same reasons as you. ![]() Has anyone received allotment confirmation for August? @HP-BHP can you please DM the email contacts for HMIL for me to raise this as well? I have suspicion that the dealer is selling allotted vehicles to people ready to pay more as mentioned in few earlier posts. |
I see many of us are in the same boat of long waitlist and it is frustrating. In all cases, they offered me faster delivery if I opt for 1.4DCT or newly launched SX(executive) or even Diesel models. In fact one SA called me back on the same day and mentioned that they have one DCT model ready for delivery if I want. So bottomline is that if you have booked IVT models, there is indeed long waitlist so be patient. Of course if you know someone higher up for influence, it can be a different story. Thought to share what I found out ![]() |
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![]() | #989 |
Senior - BHPian ![]() | Re: Hyundai Creta : Official Review
It is already released. The SXO Diesel Automatic I took delivery in early July have the new features - remote engine start, map update over internet and new welcome messages. There are many youtube vehicle walkthrough videos about the update. |
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![]() | #990 | |
Senior - BHPian Join Date: Oct 2020 Location: Bangalore
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| Re: Hyundai Creta : Official Review Quote:
![]() Last edited by Aviator_guy : 8th August 2021 at 10:13. | |
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