Coolant Hose Pipe and Other updates
Got a call from the showroom from where I bought the car that is Vasu Automobiles, Meerut to get the Coolant Hose pipe changed as per the official recall from Tata Motors a couple of weeks back.
Since the car is in Bengaluru now, Visited Adishakti motors for changing the Coolant Hose pipe for the November 2020 manufactured Harrier and also to get the Infotainment system updated with the latest version. Besides that, I have asked them to fix the front left side mud flap which came off while doing mild off-roading and requested them to route the dangling wires of the dashcam through the A-pillar in a concealed manner, if possible.
Attended by Service Advisor Anil and he instantly updated the infotainment system with the latest version. Since I reached almost at lunchtime, have to wait for around an hour. After lunch, Anil moved my car was to the service bay and parked in a vacant service bay till the time any of the Service mechanics got free. Now the only issue I faced there is there was a choc a block situation inside the service bay area. There were around 20 service bays, but almost 30 plus cars where the extra ones were parked in front of the service bays making it difficult to get the cars moving if someone has to take the car inside or outside. Interestingly even the washing bay uses the same route in order to take the car out of the service bay, a bit cumbersome I must say.
After around half an hour, the car was moved to a service bay where a young chap did the duties on the car, quickly placed the car on the hydraulic ramp and lifted it. This is the first time I was able to witness the underbody of the harrier and it was packed very neatly. Except few wires, fuel and DEF lines that were travelling from the rear side of the axle to the front engine side, I can’t see anything else which was exposed. Impressive, when I compare it to my other Maruti vehicle
. Forget to take the pic, however, this made me realize we never had underbody pics in our official reviews.
The coolant hose pipe was changed in a quick and professional way, following all necessary procedures. Anil made sure that the mud flap and Dashcam wires will get fixed too before the car is moved out of the service bay. Technician, who routed the Dashcam wires did a thorough assessment, spent a good amount of time and did a very good job in routing the wire to the central armrest for connection. I would like to say, this was not required and I mentioned it only as a request to Anil, but the way SA and his team went a step ahead and accomplished it, made me feel really happy and satisfied with their services. Those small gestures certainly make a big impact on customers.
Once work was done, again I witnessed the same traffic jam inside the service bay. SA has to move quite a few cars in order to get my car out.
Good bits:
Found the staff friendly and accommodating for all my requests.
They have a nice waiting area overlooking the service bay and have the facility of refreshments like Coffee and tea. (Actually, saw a waiting area along with refreshments first time in a TATA service centre, NEXA is a pioneer in that).
Didn’t keep me waiting for long and were upfront about the time I have to wait for getting things fixed.
Nice enough to fix my dangling dashcam wires and route them through the A-pillar towards the central console.
Bill was absolute zero, didn’t even charge for the nuts they used for fixing the front left mud flap, contrary to the experience I have in Maruti SC.
Staff was knowledgeable and keen on solving your issues, even though there was a huge rush of vehicles, that too on a weekday.
Bad bits:
Service Centre was overcrowded with cars and highly restricts the movement of cars as well.
Not able to find anyone in their accessories department when I want to enquire.
Infotainment Update in Progress
And it's updated to this version now.
Culprit, I mean Coolant Hose Pipe
About to get a lift
Overcrowded, isn't it?
Stuck while exiting, Choc-a-bloc situation
Saw this kind of colourful feedback form for the first time. To date, only photostats.
After a good and thorough 3M wash
This experience was absolutely opposite to the experience I had with Vasu Automobiles, from whom I took the delivery of my vehicle, can say that was one of the worst experiences I had to date. I was really apprehensive of my decision of opting for a TATA vehicle after dealing with them. I did raise a formal complaint about all my issues whenever I got a feedback call but didn’t see any action from TATA motors. Half of the time they have forwarded my complaints to the same service centre who will put pressure on Service Advisors to get the approval from the customer that the complaint has been solved, otherwise the SA will be made to suffer. Must say it was more like dealing with a government office. People sitting as GM of Sales and Service in those Service centres are least bothered about the complaints logged by the customer.
But after dealing with Adishakti motors, I think there are still few good dealerships and Service Centres available, one should be lucky enough to locate those. This time I really wanted to provide very positive feedback ad SA also told me that I will get a call from TATA motors for feedback, but I’m yet to get one.