Yesterday I went to Ford showroom (Talera Ford, Nigadi, Pune) with the intention of booking Freestyle Titanium plus. Took another test drive and when I started discussing about discounts and colour availability, sales person once again told me that rear adjustable headrests are not there on diesel titanium plus variant. I immediately called Ford showroom from nearby city (Sangali, Maharashtra) where my friend had booked one in last week. Sales person from Ford showroom Sangali said that rear adjustable headrests are available on top end trim of diesel. I made him him talk to Talera Ford guy also.
Later on Talera Ford guy showed me internal circular from Ford India (circulated to dealerships) which had list of variants equipped with rear adjustable headrests, Diesel Titanium plus variant was not in the list. I asked him how come this is possible, you should be having some old circular. How is it possible that top end trim does not get a safety feature whereas lower trims (titanium) gets this particular feature. He was still firm that rear adjustable headrests are not there on diesel top end trim, however available on petrol top end trim. I made a call to ford showroom from my native place, Satara. Sales person from Unique ford, Satara also stated that rear adjustable headrests are available on diesel top end trim. However since price is higher in Satara as compared to Pune by a fair margin, I did not make any further enquiry.
Later on I called another dealer Dhone Ford, Karve Road, Pune city. Sales person from there told that yes, rear adjustable headrests are available on diesel titanium plus variant. We have stock of old cars equipped with fixed headrests and we are giving additional 9k discount for those cars. I clearly told him that I need a car with adjustable headrests only, he said car is available with rear adjustable headrests in sliver colour. I was OK with Silver colour. I asked him twice that I will come down to your showroom to finalise the deal but make sure that car available with you is with adjustable headrests. He was affirmative every time. I went to Dhone Ford showroom after getting surety from him which is on the opposite side of the city, 33 kms away. Upon reaching there, it was already late 7:30 pm and the guy I was talking to had already left for the day. His team leader was there and sat to discuss the deal. I asked him VIN so that I can check manufacturing month of the car. Now comes the bummer!
![Shockked](https://www.team-bhp.com/forum/images/smilies/Shockked.png)
He says car with adjustable headrest is already booked and no other car with adjustable headrest is available with him right now. When I asked him I had talked to your sales person over phone, he assured me that car with adjustable headrests is available hence I have come down here from other part of the city. He started giving me some non-sense reasons. I immediately got up and started walking out of the showroom. Just while leaving the showroom, I made a ruckus and told to the so called team leader that I will never ever enter any Ford Showroom in my life again. He came following me till my vehicle parked outside his showroom.
I came back to Hyundai showroom near my home, sales person came back from home after I called him and requested to come back. He was already leaving to his home town for Christmas holidays. When I entered showroom, this poor chap was actually with luggage bags and he had a bus to catch. He met me, assigned me another sales person and left away. At 10o’clock, I put down booking amount cheque and left the showroom.
Ford has left a bitter test in my mouth and these moments are not forgivable from my side at least.
In past I have owned FIAT Punto. Please believe me, from the date of enquiry till the date I sold that vehicle, purchase and ownership was really fuss free. I don’t really understand why do people bash FIAT India.