Need help -having terrible time with Tata Nexon Background - car is well maintained, always being serviced at authorized service centre. No external gadgets / accesories ever used .
Issue -
1 Service centre unable to diagnose car's problem
2 Unethical and Unprofessional behaviour by service centre
3 Tata Road side Assurance unprofessional
4 Faulty car delivered by dealership ( probably).
December 2022 - Bought Tata Nexon petrol XZA plus duel tone from Lexus Motors Srerampore, Hooghly West Bengal.
Issues faced
1 There was no wireless charger in the car whereas the product brochure said that the model which I purchased had wireless charger - the sales team said that the brochure was not updated - I had to accept that since I had already paid for the car .
2 The car's tyre pressure monitor showed low pressure - the sales team filled air in the tyre using the car's charger . But the car's won't start after that - had to be jump stared using separate battery - explanation given by sales team -"such things happen sometimes " .
January 2023 - December 2023 -
The car was running well although there were two instances where the car had to be jump started - when this was informed to Tata service centre during periodic service in the service centre said that these things happen because of infrequent use ( which was not the case ) and there is no problem with car and the battery as per their analysis .
20-21 May 2024
Car was dead (the car has been frequently used and had not been idle) - Road side assistance called attended after 4-5 hours - car had to be jump started - car was taken to Tata service centre - who said "everything is ok "but battery needs servicing " and I must take the car to a local battery store for servicing .
I did take the battery to a local battery store who said there is nothing wrong with the battery other than the battery needs some charge which will automatically happen if I drive the car .
12 August 2024
Car went for a outstation trip and battery was dead in three occasions in three consecutive days - road side assistance was intimated came after 14 hours in first occasion, 3-4 hours in second occasion and did not come in third occasion.
Car was taken to service centre - service centre said battery needs to be replaced (by this time battery was outside warranty) so I had to pay the money of battery replacement.
When I asked service centre why did they not inform me of this battery problem on May 2024 when the battery was already in warranty they said at that time battery was ok .
I told them to show service records of May 2024 diagnostics . At this point I discovered no such diagnostics were done in May 2024 and there was no records that showed that the battery had problems and the car had to be repeatedly jump started.
Service manager accepted verbally this was a negligence in his part and apologized.
I don't like creating problems so I told them please run proper diagnostics because I am not sure it's only a battery problem I think there is some problem with the car's internal system which is draining out the battery.
Service centre said they have run proper diagnostics and didn't find any problem with the car and recommended to change battery.I changed the battery.
I complained every thing to sales head of Lexus Motors and I told her I suspect I have been delivered a defective car - she denied the same .
I requested both Sales manager and Tata service manager to run a proper diagnostics because I am a busy doctor if my car breaks down enroute it affects the life of my patients. ( I don't think they gave any importance to my request)
28 August 2024
I was about to leave for Airport to attend an international conference in Cochin - the car was dead again. I somehow arranged another car .
Present situation - My new car and Tata motors has become a laughing stock of the society.
I don't know if Tata Motors has the technical expertise to diagnose my car's problem.
Can anyone suggest what to do next . I have already mailed the issue to customer care - they haven't responded.
Last edited by Prelude83 : 5th September 2024 at 11:25.
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