Request you to please read my post carefully before commenting:
Quote:
Originally Posted by Nissan1180 From what you've mentioned, the car was not ready and the dealership communicated that to you. You expressed a threat to them, and they obliged by allowing you to see the car. How is that unprofessional? |
I have mentioned clearly that I see a lot of
unprofessionalism in the way queries and customers are handled.
He called and informed me that the
car is available for display and I can come over and see it.
As a courtesy, I called him before I left and he said that the car is not washed and not ready for display.
What kind of threat did you notice when I told him that I am not interested in their products.
I was ready to see the vehicle as it was, dirty or clean. None of my observations are about the cleanliness of the vehicle.
Quote:
Originally Posted by Nissan1180 It would have been bad if they called you and did not have a test drive car to offer. If I was short of time, I'd have waited for another week and requested a test drive car at my doorstep. I've emailed them at 11 PM IST and they responded almost immediately confirming a test drive. Also, The seats on any old car would be softer. |
If you have the patience to read again, you will observe t
hat I had requested for test drive on the launch date. This was on 21st September. They still do not have a test drive car nearly two months after the launch. FYI, I have called Tata Customer service more than 5 times for the test drive.
Also mentioned that I had received many calls from Tata Motors stating that they will be arranging a Test drive soon. But no test drive yet.
I still call it unprofessional. You can call it whatever you want.
When I said that the seats are firm, it was a positive remark as soft seats are not comfortable for long drives..
Quote:
Originally Posted by Nissan1180 I do not think that the things which you label as examples of "inconsistent fit and finish" are abnormal in any way. Please test drive the Ciaz or the City and see how those areas are finished. I'm saying this after experiencing all of them. Someone already posted pics of the key hole slot in other cars in the segment on this thread- the Nexon is actually better finished. |
I don't intend to buy the City/Ciaz and do not feel it necessary to test drive them. This is my observation of the vehicle. I saw many parts where the fit and finish are inconsistent and pointed this to the Sales executive.
The key hole cap may be better finished than others, but it still looked cheap on a 11+ lakhs car.
Quote:
Originally Posted by Nissan1180 Ceramic is a brittle material. That's why the company uses plastic with a ceramic coating. It is not a simple piece of painted plastic (like the bumper). Again, while that piece of plastic is badly finished, it's just a piece of plastic and will be replaced for prospective customers. For all you know, the dealer probably wanted a bit of time to set these things right before presenting the car to customers. |
I am unaware of the technical aspect and I am seeing and presenting it as I saw from a customer's perspective.
For all that you know, this car was on display in Mangalore and Hassan Outlets of the dealership and was brought here for two days only to display. Ample time to set these things right if required.
You may be having a good dealer, Vehicle and test drive experience and I may not have the same.
I seriously intend to buy a Nexon and hence sharing my initial impressions with others.
I don't see anything wrong in calling a spade as a spade when I need to put in my hard earned money on it. It may have appeared to some that I may be bashing TATA here, but that is not the case.
I had owned a TATA Indica DLS in the past (check my garage) and don't mind another Tata in the family.
Personally, I liked the Nexon and felt that improvement is needed on the sales part and attention to detail. Just like others, I would not like to see a good product losing because of these shortcomings.
Also, I felt the dead pedal position is not correct. Resting my foot on the dead pedal, if I suddenly needed to lift my leg to operate the clutch, the lever obstructs free movement.
I have clearly mentioned that
I am saving my verdict for later as I am yet to have a test drive.
I will buy it if I am impressed by my test drive results, inconsistencies and niggles or not.