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Originally Posted by Ram78 Dear members: A big Thank You ! After 4 months of study starting mid Feb, finally decided on the Nexon XZA+ AMT Petrol in grey color and took delivery of the same in June.Its a May'19 manufactured car. I express my sincere gratitude to all members who have commented in this thread as well as bhp’ians....
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Last Saturday,i went to get the first service done. For 10 years I used to utilize the Pick-up and Drop facility for servicing my cars..of multiple brands,but now since the past year, I take the car personally and stay with the same at the service bay for almost the entire 3-4 hours while it is being serviced. I realized that not doing so is doing a dis-service to your car.
One reason for the above: 2 months back when i went for the service of a
non-TATA car to the respective brand’s ASS , i saw that the engine oil that was drained from say Car A being used as a top-up for Car B.
![Shockked](https://www.team-bhp.com/forum/images/smilies/Shockked.png)
Aghast ,I enquired with the personnel and was told that for top-ups, they do so if specifically asked by the car owner and i was like really ? You have such owners as well? And then the fear cropped in my mind. Will they do the same to my car as well if I was not present?
Coming back to the first service of my Nexon. The sequence of activities are as follows:
Went to Venkataramana Motors- TASS at 11:30 am and the servicing was completed at 4 pm with a one hour lunch break between 1 pm to 2 pm. Experience was very Good and I would rate it 8/10.
Visited the showroom and handed over gifts to the Sales manager and 2 executives who were involved in the purchase process. They were obviously delighted. Probably did not expect it. They had a photo-session done for the same.
Next they took me to the Service centre which is 50 mtrs. away from the showroom. I was ushered in with respect and a service executive was assigned .
Was asked to wait at the Customer lounge which was decent (7/10).I said i want to be at the service bay and they did not have a problem with that.The bay had around 12 cars in it. 5 Nexons,2 Tiagos, 2 Tigors ,1 Nano, 1 Sumo Grande, and 1 Indica taxi.
Was told that engine oil needs to be topped-up. They fetched the same from a drum that had ‘Shell’ painted on it. The wind-shield spray water was also topped up.
A few perceived hitches
1) In Auto mode the upshift from 1st -> 2nd -> 3rd gears takes time. Was told that it is normal and should improve over time. Is it so?
2) Since the time of purchase, the area marked in the pic.below had a brown mark, something like rust in the middle .I was told by the sales guys that this is normal. Took their word at that time because I faced the same in Innova as well.
At TASS I found another Nexon which did not have this ‘brown’ ring and highlighted it to the engineer.
They initially told me that this is normal. However on insisting that the other Nexon did not have this mark they said they’ll work on the same. They took a ‘Wurth’ labelled can and were about to do some treatment when i had to move out to attend an extended important call. While I returned, the work was over and following is how the rim looks now. Requesting members to comment if this is normal.
Then the car was sent for washing, where again, i followed and they did a good job of the same. Shampoo wash + interiors cleaning was done and the plastics now look shiny and like new.
The only thing I was not sure was about the way they cleaned the bonnet bay using water spray. Won’t it create a short circuit or something due to some water remaining on the wires?
Service intervals = 6 months for general check-up which probably would cost Rs.1200 odd and then 1 year / 15000 kms.
Total cost = Rs.330 odd for the Engine oil and with GST =
Rs. 384.
Just a final note: While I was drafting the mail now (3.02 pm) i received a call from the TASS inquiring if the service was satisfactory, whether there are any problems and in case there are any, they will have my car picked up and get it serviced again. This is in addition to a similar call i got a couple of days back. Yes, they did request me to provide a good feedback when I get a call from TATA Motors. which i think is a fair ask.
Dear members,
If it might be any help to you,find below the SMS i received from Concorde Motors offering 50% off on the General check-up..should be for Nexon.
Note: I'm not a Concorde customer.