My Mom who owns an Ignis AMT with less than 6,000 kms on the odometer, was complaining about a surprisingly high amount of vibrations in her car every morning. After the car started running, it was fine but when starting the engine, it really made a clatter that was quite noticeable to her.
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Originally Posted by neil.jericho - The braking is super spongy and lacks feel. I didnt mention about this to the SVC when they took the car in for service and they returned it without adjusting it. |
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Originally Posted by neil.jericho Since my Mom gets motion sickness if we are in the ghats, I had to drive slowly irrespective of which car we had taken. Add to this, the Ignis AMTs bobbing gearbox and I had to be feather light on the throttle through the drive. The super spongy braking was annoying and since my Mom is used to the current setup I didnt ask Maruti to change it at the last service. After talking to my Mom about it during the trip, she agreed it could be better and asked me to talk to the SVC guys to adjust it to give a more linear feel. |
In addition to this recent clatter, the long standing braking issue needed to be looked into. So I called up the Popular Nexa service team and asked for an appointment to get these checked and fixed. They mentioned that the had an ongoing service camp offer where the total service amount that was around Rs 2,400 (
as far as I remember) would instead be only Rs 1,800. It was 5 months since the last service which meant that we would have to service the car in November. I asked them to extend the offer for my Mom's car by a couple of days since we couldnt hand over the car to Popular before the camp concluded. They happily agreed and I mentioned that the last time there was a lot of confusion regarding the driver who would pick up the vehicle and then a second driver had to be sent etc. They ensured that the driver called me the previous day as promised and he even arrived at 8 AM, once again as promised! The service advisor called me much later and I mentioned the two issues - vibrations and poor brakes.
The service advisor proceeded to tell me that these 3 and 4 cyclinder engines are like this, they have more vibrations and hence it is normal. He was also telling me that the vibrations reduce when the cubic capacity / size of the engine increases. I found this to be rather amusing to say the least and was talking to him about it. It turns out that what he explained is what they have been taught in their training sessions so I suggested that he check out other vehicles and find out the reality through first hand experience. To his credit, he took the feedback well and said he will try to further understand what I was telling him. But whoever from Maruti is responsible for these training sessions should really rethink what half truths they are propagating to the service advisors who in turn explain these to customers in good faith.
Anyways, I walked through each item that was listed as part of the service and ensured that it was all done by the book. The service manual that is.
No additional charged were piled on by the service advisor. Since the service involved a general inspection and top up / adjustment only, all the costs for the service including the consumables were contained in the Rs 1,800 charge that included taxes. I insisted that the do not do the wheel alignment and balancing since everything was perfect on that front since day 1.
In the end, they reduced the total bill from Rs 1,800 to Rs 1,404 for the entire service since they did not do the wheel alignment and balancing. There was a big delay in them sending the car back, the driver said that he would leave at 15:30 but ended up coming much later after I had to follow up with them. But the work done was good. The car was clean. The brake feel has improved drastically. The clatter has gone, it was probably due to the spark plugs which were cleaned during the service.
We have had some not so great experiences earlier when it came to the Ignis's services but to their credit, Popular really did a good job this time. Thumbs up.