On return from family trip from Panchgani wife asked me to stop for some strawberries. This was around 1230 PM and traffic was usual, on seeing a street hawker parked on the skid road.
As we were buying the strawberry’s, my two sons (11years & 3 years) and wife were parked and thankfully still inside the vehicle, it seemed instant but yet a dream a massive blow from back, someone crashed into our vehicle at full speed and the our car due to force was moved to hit the electric pole from the front also.
Shaken, but first was to check if everyone was ok, someone was watching over us and not even a scratch on anyone. An elderly gentlemen with folded hands got out of the vehicle who hit us and his family of elders was shaken themselves & apologetic, and thankfully no injuries at their end also.
Called the cops, did the paperwork and got the vehicle towed to Kanse Motors, Satara to nearest workshop.
Edelweiss - Zuno Insurance
- Called the company the person on the helpline was calm and registered my claim. Asked me if everyone was ok, confirmed on same call that FIR is not required only Panchnama will do. He assured that even if the call drops he will call me back and gave all info as required. Reconfirmed insurance is zero dep however nearest service center is 50kms away and the RSA was not there on my policy and that was minor expense of approx. 5000.
- While on the call I was unable to note details call center was providing, but very promptly the call center was able to email, sms me important phone numbers of RSA, surveyor, body shop etc. truly remarkable helpline. This was my first and only phone call for insurance during this episode.
- From there on ZERO hassle car was fully repaired and total expense was 5.7 lacs out of which my payable was 3.5k only.
- Complete trouble free experience.
Kanse Motors, Satara
- The said they haven’t worked on Elantra, but assured repairs are not mechanical and only sheet metal and plastic parts damaged.
- Fantastic service and fantastic job overall by them and repaired the car in 7 weeks. Mostly waiting period of 3 weeks was for parts.
Hyundai
- Awesome, buying a 23 lac car in 2018 of Hyundai, I was mocked and asked to consider other brands. But i am very happy with the brand and the vehicle, their service has been simply amazing.
- During the accident airbags did not open, I had emailed Hyundai on the day of accident and they said they will test the same. Later, the car was fully tested and I got a road worthiness confirmation from Hyundai Motors on email post which I picked the car from Kanse, Satara.
- On the drive back I faced some minor issues and the car was repicked up by Modi Hyundai who always do a fab job. The car was retested by Hyundai and minor niggles were fixed.
Elantra
- I was never in doubt that we need to fully restore this vehicle and we have more miles to munch together. 5.5 years 50,000 at time of accident.
- Fully restored and resurrected, the best car I have ever owned. And the only vehicle I have owned beyond 5 years.
- Still a head turner, while taking the delivery at Satara, a family was picking up new accent, however all eyeballs were on us and whispers were “Which car is this”
- We have another vehicle Kia Sonet, which is about 1 year old however, never a question to pickup Elantra over sonet for this trip, and probably the most crucial decision which saved us from any bodily harm
My own learnings
- Always take Zero Dep, RSA and other addons, cost spent over years on insurance can be recovered in one bad accident.
- Choose stable vehicle for highway drives. Our family still shudders to thinks what would have happened had we taken the newer sonet over Elantra for the trip.
- Let go, could have recovered some money from the other party in the accident, they were ready to pay some money but just wanted the ordeal to end for both.
- Its ok to stop for strawberry, not sure what awaited us down the road. We were the safety net between the valley and the speeding vehicle of the other family, some debt had to be settled between us maybe.
