Team-BHP - Ford Endeavour : Official Review
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Quote:

Originally Posted by ruzbehxyz (Post 5226838)
Most of the 2016-17 models are already jerky. This is a known issue in the 2016-17 Endeavours and normally there may not be any signs before the torque converter fails. Basically the torque converter welds/bolts of the flex plates have broken off (the plate that connects the transmission to the flywheel).

So that too is possible. So - to avoid guesswork, did Ford cite just how the TC had failed, did their scan throw out any specific error? Is there any sign of the transmission oil being refilled, or underbody hits around the torque converter? (Repairs possibly from outside Ford before the car was hurriedly sold).

Quote:

Originally Posted by ruzbehxyz (Post 5226838)
Most of the 2016-17 models are already jerky. This is a known issue in the 2016-17 Endeavours and normally there may not be any signs before the torque converter fails. Basically the torque converter welds/bolts of the flex plates have broken off (the plate that connects the transmission to the flywheel). As per a Ford technical bulletin, ASC are instructed to replace the existing Dowel pins with revised Dowel pins, to rectify the issue.


Do not go to any third party workshops. Go to Ford ASC even if you are out of warranty. This is a precision job and requires expertise. There is no time for experiment. Even Ford recommends a replacement. Most of the Ford ASC in bigger cities have done this job many times.
You can send a mail to custmail@ford.com and get the ASC involved. They may offer a 50% discount on parts even if you are out of warranty.

Thanks

This is good information. Have just sent an email to Ford as Suggested, will wait and see what their response is.

Also noticed that the India website has been revamped to assure customers of service.. :)

Quote:

Originally Posted by hserus (Post 5226844)
So that too is possible. So - to avoid guesswork, did Ford cite just how the TC had failed, did their scan throw out any specific error? Is there any sign of the transmission oil being refilled, or underbody hits around the torque converter? (Repairs possibly from outside Ford before the car was hurriedly sold).

IMO till now they have not done any scan or inspection.
I am yet to visit the workshop. Will plan to do that over the weekend.

Quote:

Originally Posted by hserus (Post 5226844)
So that too is possible. So - to avoid guesswork, did Ford cite just how the TC had failed, did their scan throw out any specific error? Is there any sign of the transmission oil being refilled, or underbody hits around the torque converter? (Repairs possibly from outside Ford before the car was hurriedly sold).

All of that you have said is possible. A person buying an Endeavour is not going to take it outside ASC mostly when it's there in warranty. Outside warranty its possible.

There is no guess work here and going to a mechanic outside Ford is simply a No for me, unless the owner decides.
Its a simple torque converter failure which is quite common in 2016-17 models. And since its happened while driving, off roading and hit may be put out of question. Also if you scan there may not be any specific errors except for a spanner sign or so. Contamination of the gearbox, oil mixing, leaking will damage the transmission, not the Torque converter. The torque converter failure is not exactly the failure of the torque converter but it getting detached from the flex plate connecting to the gearbox.

Quote:

Originally Posted by ruzbehxyz (Post 5226849)
All of that you have said is possible. A person buying an Endeavour is not going to take it outside ASC mostly when it's there in warranty. Outside warranty its possible.

There is no guess work here and going to a mechanic outside Ford is simply a No for me, unless the owner decides.
Its a simple torque converter failure which is quite common in 2016-17 models. .

Good - so it is a known issue and Ford should fix it. But I am in general against a blind diagnosis being thrown out by an ASC even if the symptoms match. At least get the car on a ramp and plugin an OBD scanner before informing this.

Quote:

Originally Posted by anshuman77 (Post 5226848)
IMO till now they have not done any scan or inspection.
I am yet to visit the workshop. Will plan to do that over the weekend.


Update!

Ford was very prompt to follow up on my email and the next day I got calls from Both Ford and PPS Ford Service Station Customer care to understand my issue.

A day later Ford informed me that they will absorb 80% of cost of the parts :), I'll have to pay the remainder.
They did not confirm that this was a known issue but did admit that TC should not have failed at 21K Kms.

They also send an email confirming this and marked the Service station. I also got a call from Service advisor confirming the same.

Waiting for the parts to arrive and repair to be completed. ETA to get the car back is mid next week.

Hi All,
An update about service situation in Bangalore. Tried to reach out to Elite Ford and PPS Ford for service. Looks like Elite Ford is shut down (confirmed) and PPS ford also seems to be shut down, no responses to calls (gets forwarded to Ford India and no response from them either) or emails. I am thinking about going to JSP Ford (near Hosur road / kudlu gate), any one has any experience with this service center?
please share your suggestions on Bangalore service situation.
Is there a dedicated thread for Ford Services? if not, may be we can start one?
thanks

Quote:

Originally Posted by sknair (Post 5233011)
Hi All,
An update about service situation in Bangalore. Tried to reach out to Elite Ford and PPS Ford for service. Looks like Elite Ford is shut down (confirmed) and PPS ford also seems to be shut down, no responses to calls (gets forwarded to Ford India and no response from them either) or emails. I am thinking about going to JSP Ford (near Hosur road / kudlu gate), any one has any experience with this service center?
please share your suggestions on Bangalore service situation.
Is there a dedicated thread for Ford Services? if not, may be we can start one?
thanks

My Car is currently at PPS Ford Yelahanka for Repairs. They seem to be open. try calling 9133338486

Quote:

Originally Posted by anshuman77 (Post 5233036)
My Car is currently at PPS Ford Yelahanka for Repairs. They seem to be open. try calling 9133338486

Thanks Anshuman, Yalahanka is far for me; I was trying to reach their Domlur service center.
btw. I tried scheduling the service through their website, no email or calls after 3 days.

Quote:

Originally Posted by sknair (Post 5233011)
Hi All,
An update about service situation in Bangalore. Tried to reach out to Elite Ford and PPS Ford for service. Looks like Elite Ford is shut down (confirmed) and PPS ford also seems to be shut down, no responses to calls (gets forwarded to Ford India and no response from them either) or emails. I am thinking about going to JSP Ford (near Hosur road / kudlu gate), any one has any experience with this service center?
please share your suggestions on Bangalore service situation.
Is there a dedicated thread for Ford Services? if not, may be we can start one?
thanks

Both PPS and Cauvery have all locations functional.

I did speak to a senior person in PPS to check. They have normal traffic and no issues with spares and personnel. Elsewhere I read that PPS has signed up for next 3 years so I presume there will be no issues.

You are right about Elite Ford. They seem to be wrapping up.

Quote:

Originally Posted by nareshtrao (Post 5233661)
Both PPS and Cauvery have all locations functional.

I did speak to a senior person in PPS to check. They have normal traffic and no issues with spares and personnel. Elsewhere I read that PPS has signed up for next 3 years so I presume there will be no issues.

You are right about Elite Ford. They seem to be wrapping up.

Well, given the fact that Ford service centers are now restructuring for the premium car segment, with Endevaour, Mustang, Mustang Electric and Bronco (as confirmed by the sources at Pahwa Ford, Faridabad) to be launched by July this year, some centers may be gearing up for the same and temporarily closed. It was indeed a relief that Ford is going to be very much here and in fact, they are bringing back the 3.2 L engine in the Endeavour. Word is, that they might come back in to the smaller car segment once the premium segment is consolidated.
So I feel that there is no worry for Endeavour owners and possibly come July 22, it should be clear to others and thus, resale would also bounce back up. Not that I would want to sell of my beast anytime.:loveit

Quote:

Originally Posted by Hellzboy (Post 5236975)
in fact, they are bringing back the 3.2 L engine in the Endeavour.

Is this true? I don't think it's coming back, especially since the engine is about to be discontinued.

Where did you hear about the Bronco? This is the first time I am hearing about it coming to India.

Quote:

Originally Posted by Hellzboy (Post 5236975)
Well, given the fact that Ford service centers are now restructuring for the premium car segment, with Endevaour, Mustang, Mustang Electric and Bronco (as confirmed by the sources at Pahwa Ford, Faridabad) to be launched by July this year, some centers may be gearing up for the same and temporarily closed. It was indeed a relief that Ford is going to be very much here and in fact, they are bringing back the 3.2 L engine in the Endeavour. Word is, that they might come back in to the smaller car segment once the premium segment is consolidated.
So I feel that there is no worry for Endeavour owners and possibly come July 22, it should be clear to others and thus, resale would also bounce back up. Not that I would want to sell of my beast anytime.:loveit


Quote:

Originally Posted by Hellzboy (Post 5236975)
It was indeed a relief that Ford is going to be very much here and in fact, they are bringing back the 3.2 L engine in the Endeavour.

The 3.2 was the best engine option for the Endeavour. However this was available only in BSIV. They stopped the 3.2 only because they could not introduce it in the BSVI version and the newer 2.0 litre with the 10 speed gearbox was already introduced abroad. So the returning of the 3.2 is not possible now. The only options are 2.0 normal and bi-turbo which can be brought.

Quote:

Originally Posted by 330i (Post 5240608)
Is this true? I don't think it's coming back, especially since the engine is about to be discontinued.

Quote:

Originally Posted by manasm (Post 5241059)
Where did you hear about the Bronco? This is the first time I am hearing about it coming to India.

Quote:

Originally Posted by ruzbehxyz (Post 5241290)
The 3.2 was the best engine option for the Endeavour. However this was available only in BSIV. They stopped the 3.2 only because they could not introduce it in the BSVI version and the newer 2.0 litre with the 10 speed gearbox was already introduced abroad. So the returning of the 3.2 is not possible now. The only options are 2.0 normal and bi-turbo which can be brought.


The source of my information is the Customer Relations Manager at Pahwa Ford. Though the point about 3.2L being a BSIV engine, is the reason for it being discontinued, maybe they will tinker with it or get a new BS VI 3.2L engine. About the Bronco, also, he was saying that sometime in July they will be ready for the new line-up. I haven't further checked up on this as I did not feel the need to do so right now.


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