This is my first post on this forum and I'm really excited to be a part of this wonderful community !
First of all, I would like to thank TeamBHP for saving me from quite a big trouble. I have learnt a lot about cars from the forum. Below is my story on how the pre-registration checklist has saved me from getting a defective car.
I wanted to write an Ownership review of Tata Tiago, but instead ended up writing this. Here is my Tata Tiago experience:
We had an Alto for more than 8 years, and after 80,000+ Kms I thought it was time for a new family car !
This is when I started reading all the good things about Tata Tiago. I went through the entire official review thread and was thoroughly impressed. I took a test drive and was completely sold out to Tiago. Amazing drive, great interiors, Harman ICE, attention to very small details, and the price point was really tempting. Now came the task of convincing the family of buying a Tata car.
Having accomplished this, I booked a Tiago sunburst orange XZ petrol in Concorde motors, Mysore road. I was told it would take about a month to get the car delivered to me. To my surprise, in 2 weeks , I got a call from Sales Representative (SR) that my car has reached their stock yard and would be registered within a couple of days if I make the payment. Now having promised the delivery of Tiago, we sold our Alto to Cars24. It was a very smooth process and we got a good deal.
I insisted that I want to inspect the new car before I make full payment. The SR agreed to take me to their yard in Sarjapur road. Armed with TeamBHP pre-registration checklist, I was at the yard along with SR.
Concorde motors stock yard at Sarjapur road:
I was then taken to a Tiago and it was for me to inspect the car. First thing I noticed was the ill fitted rubber beading on front window. I was told this would be fixed before delivery.
The real shocker came when I was inspecting the exterior on the rear
![Shockked](https://www.team-bhp.com/forum/images/smilies/Shockked.png)
I let the pictures do the talking:
There was a clear inconsistency in paint job. Irregular surface finish, maybe due to error in spot welding ? It was easily visible for a reasonably tall person. I showed this to the SR and he in turn to the stock yard manager. Immediate reaction was to look for the same thing in other cars. None had this problem. Why TML? How did this pass your QA/QC? Now the SR and the yard manager had their discussions and I was told they could 'correct this'. I out-rightly rejected to take this car and went back home.
I shot off an angry email to Concorde motors manager who called me the next day.
I was offered 2 options:
1. " Sir we will work on the car to get it painted to your satisfaction. It will be robotic painting and factory like finish. You won't even notice. After all, we cannot scrap the car for this tiny issue "
Second option please
2. " Sir now this car is already invoiced in your name. If you do not want this particular car, I have to cancel the existing booking and re-do the entire procedure. This means you have to wait for a month. Maybe even longer since no production in December month end. We will try to do our best "
Now I was really pissed off. I will not be having a car for more than a month for no mistake of mine ! Who is to blame for this? The attitude of the dealer (Concorde motors) is that "This is not our problem sir. It came like this from the factory "
But aren't they supposed to be the face of Tata motors?
I now wrote an email explaining things to Tata motors customer care. I was asked for more details and I was given contact details of TML regional sales manager. By this time I was told by the dealer that he is doing all possible things to get my car and it would be delivered in a week.
Meanwhile, I called this TML regional sales manager to get his perspective from Tata point of view. Far from being apologetic, he even defended the dealer's suggestion. "So what? Our workshops in Bangalore are competent to carry out such paint jobs. You have to wait if you want a different car - you have to call the dealer ". This was his exact response. His tone and tenor had 'why is a customer calling me ?' written all over it.
I thought buying a new car would be a pleasant experience. I never knew what I would get into. It's been more than 3 weeks since we sold our old car, and no signs of Tiago yet. My wife now has the look "See, I told you not to go for a Tata car"
![Frustration](https://www.team-bhp.com/forum/images/smilies/Frustration.gif)
The good thing is I have only paid a booking amount of 10,000 and the remaining amount of 6+ lakhs of DD is still with me.
I still haven't given up on Tiago yet !