re: Tata Tiago : Official Review Quote:
Originally Posted by libranof1987 Typically, the hike is applicable for all bookings that are pending at the time of the hike announcement. | Quote:
Originally Posted by the_skyliner Usually, price hike should not be imposed on bookings done prior to the announcement. I am sure your dealer will tell you otherwise knowing how honest TATA dealers are (that is in Pune at least) but do not give in even if they pressurize. | Quote:
Originally Posted by DriveOnceMore As far as I know, the prices prevailing at the time of delivery are applicable. | Quote:
Originally Posted by theexperthand Usually, the price at the time of delivery is what you have to pay. |
Thanks all for your inputs. I had visited the showroom to discuss this with the SA and his Manager and have an update to share. The price hike is indeed applicable for all bookings, the cars for which are yet to be delivered. Quote:
Originally Posted by condor Hard one to negotiate. One option is to cancel booking and look at your #2nd preference. Tell the dealer so, and hopefully he will oblige |
The dealer is playing hardball and has declined to waive off the difference or share it. This is because of the demand which this new model is experiencing, in my opinion. For the models which are not exactly flying out of showrooms (Zest/Bolt), I was informed that considerable discounts/goodies can be made available. Quote:
Originally Posted by Moto_Hill Can anyone comment on realistic waiting period of Tiago in pune? Is it varying from city to city or even from dealer to dealer, in same city? |
I booked mine in the second week of June. Was committed a delivery timeline of 3 months. However as of the latest, have been informed that it would take atleast 1.5/2 months more for the car to be delivered. Had booked Petrol XZ (Striker Blue). I have a sour experience already, even before the car is delivered:1. I was committed a delivery timeline of 3 months. Neither the SA nor his Manager called me proactively to inform that they would not be able to meet it. I had to call the SA multiple times, as the 3-month deadline was nearing and there was no communication from them. Even despite this, the SA neither answered my calls nor got back to me. Eventually, I had to call the showroom, ask for the manager, who informed me that the SA is not available and on leave. He even had the temerity to ask me if I hadn't been informed of the delay in delivery by the SA.
2. When I visited the showroom to meet the manager in person, I was told that the SA had left the job! Was it not the manager's responsibility to inform all customers whom this SA was handling and inform/connect them with his replacement!?
3. I asked the manager for a best/worst case estimate of the delivery timeline of the car, and he had no answer!
4. In what is a first for me in a car purchase, I was informed bluntly that they have about 400 bookings and they themselves have no idea of the estimated delivery timelines of any of those cars. What they did tell me is that they have cleared bookings made till April 14th.
5. In what was an attempt to convey transparency, they showed me the printout of a spreadsheet which contained a list of all bookings made at that dealership (per SA). It contained names/contact numbers of all customers in a FIFO priority sequence.
6. I shared my opinion with the Manager of the incompetence being exhibited towards the customer, in very polite words, and requested him to pull up his socks. My opinion on this situation:1. After having booked the car, I am now faced with an increased delivery period of 5 months and a price hike of 8k.
2. As the delivery timeline committed earlier was not done justice to, I have no faith in the delayed timeline either.
3. If the dealers have no idea of car allocation timelines from the OEM, is Tata Motors sleeping!? It is a very common practice to estimate schedules/risks/challenges in advance in any business practice and inform the customer of the best-case/worst-case estimates to ensure that the customer is informed and therefore feels taken care of.
4. Is there no team at Tata Motors who is managing allocations across the country and is informing dealers of the estimated unit allocation timelines for each booking made!? This will help the dealers to provide delivery estimates to the customer. Isn't this something very basic which all other OEMs do first-time-right?
5. Why is the dealer so indifferent about this, and instead of escalating to the OEM and trying to elicit an answer, is sharing their lack of knowledge shamelessly with the customer? It only conveys the incompetence of the entire chain, it does not instill any trust in the mind of the customer.
6. My experience with buying a VW, a Honda and a Maruti was stellar to say the least - atleast in comparison. I felt like THEY wanted ME to buy THEIR car and not the other way around! The only motivation for me to tolerate this situation/treatment and hang on to my booking is that there is no competitor for the Tiago in it's segment and I am on a limited budget. The Celerio is a poor quality product in all respects (no offense meant for existing owners, just a personal opinion) and the i10 is way too overpriced for what it offers, the extra cylinder notwithstanding. Tata Motors has a great product in the form of the Tiago, but zero customer-orientedness. Let's hope that someone is reading this, and it makes a difference for other customers. |