Car is Kwid1.0L Anniversary Edition bought by my friend Jayant Uppal and below is his saga, I am posting on his behalf as he is not a member of this super forum.
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Day 1(12th, march, the day when I finally got delivery of the car)
I purchased a Kwid 1.0 from your showroom in Mohali franchise i.e. Benchmark motors located in sector 73, Mohali, Punjab. It has been such a painful process. The car delivered to me wasn't even washed properly. Dust below headlamps, dust around the door handles, water marks all over the car are among the few things that showed up as soon as I saw the car. Never expected to face such an issue right when I am buying the car. If I would have not made the payment, I would have surely stepped back already. Sadly I am stuck now since I have made the payment already, but this really is a very very bad experience. Guess now I know why not many people go for Renault.
All this was despite me returning without taking the delivery yesterday because there was dust all inside the car on the mat and the car had dust all over on the exterior too. I expected that after what happened yesterday, at least today(on 12th March 2018) I wont be needing to have the same experience. But all was in vain.
This was really one of the most stressful and shameful purchases I have ever done in my life.
Day 2 (13th March 2018)
Noticed that steering isn't working properly. The steering won't return to center and stays turned while taking a U turn and the car keeps dragging to one side. Took the car i.e. Kwid, to nearest service station which belongs to benchmark motors and. Is located in industrial area phase 2, Panchkula, Haryana. Initially they denied that steering had an issue. When I mentioned that the demo car which I drove during test drive had no such issues, should be tested for this particular thing, they agreed and said that they will test it so that my doubt can be cleared, but instead their doubts were cleared as the demo car steering was working perfect as it should. Then they offered me to repair my steering. Repair for a car driven 45 kilo meters? I denied the repair. I bought a new car and there is no way that I am getting such a big repair when I haven't driven even 50 km. They anyways mounted the car to see if they can find something. When they mounted, I noticed that whole axle had rust all over it. Initially they denied it being the rust but eventually agreed that it was rust. They offered me a fix and proposed that they will clean and oil it, but again, really?
Is this a new car? Or a used car which is being dumped upon me in the name of new. Since the car is still under 100 km driven, I want the car to either be replaced or my money refunded to me. I don't want this car to be repaired. Repair will be almost like you buy a new mobile and since it has issues, the company will replace two ICs and give it back to you. This won't be a new purchase any longer if these big repairs are done at such an early stage of my purchase.
This might be just another sale, another complaint for you but it is THE Car for me. So I sincerely expect a timely and an acceptable resolution for the issue.
This is what I sent to
customer@renault.com. Day 1 part was sent yesterday and above was sent today. Still no word from them. Tweeted too while addressing Renault worldwide and Renault India but no response there either.
Any suggestions what should be done to get the car replaced? Can a brand new showroom delivery look like this? He till today have NOT received any feedback from Renault by mail or by telephone call as per my understanding.
This is for mod> This is victim's twitter and FB ids as he is not a member here, I being a third party may not be in a position to update this regularly/constantly hence I have posted his IDs.
https://m.facebook.com/jayant.uppal
@jayztheone on Twitter