Quote:
Originally Posted by m3_07 I can feel the pain, my friend. Every investment is made with hard earned money & there is lot of sentiment involved. Looking at the number of trips made & the kind of issues seen, this is a lemon sold.
The company guys are thick skinned - you will have to hit them where it hurts. Social media/ consumer forum (very valid case) are some of the avenues that will need to be considered hard.
On a side note, there aren't any saintly service centres around across the spectrum of manufacturers. Why did he have to go to the same service centre all again & again?? |
Dear m3_07
My cousin had bought his very first car after he started working and yes there was a considerable amount involved. He paid Rs 4,40,000/ in total. He has hit Renault via Social Media and is already receiving calls from the service centre.
The nearest service centre from where he lives is NCR Motors, Mathura Road only. The other service centre is near about 34 Kms from his place and includes a travel time of almost an hour if lucky. Quote:
Originally Posted by crdi Can you please elaborate about the water logging and the immobiliser check light. Not very informative of anything except that he had to make multiple visits. I belong to the minority who is not on Facebook. |
Dear crdi,
My cousin noticed the water logging issue during the monsoon season. He noticed that water was seeping inside the passenger side foot well. When he took his vehicle to Renault NCR motors, Mathura Road, the service adviser Mr. Anurag & the Service Manager Mr. Ayam replied "This is a manufacturing defect in all the Kwid cars". hearing this was like a nightmare coming true to him. How can Renault deliver faulty cars? He had no other option but to get the issue resolved at the earliest. While the vehicle was still at the service centre, he had a word with a few more Kwid owners and all of them complained about the water logging issue inside the passenger side cabin. the car was finally delivered to him after 3 days. He couldn't check the water logging again as the monsoons were over.
Regarding the Engine immobiliser light, it was an orange coloured light that was coming as an indication in the instrument cluster. He also noticed that the gear shifting indicator wasn't coming. He took the car again to the service centre. The service adviser checked the vehicle and said that the accelerator paddle needs to be replaced and the issue would be resolved. As of now, the indication light is gone and the gear shifting indication is also working fine. But who knows when it might pop up again. Quote:
Originally Posted by wadewilson Overall, while I was really disappointed with my Service Centre experience at my Dealers place, Renault Nagaon brought back the smile. In the end I'd just like to add that, I am happy I bought the Kwid, with all its flaws, its pretty good VFM for a Post-Grad student like me living in the hills where crater sized pot holes are aplenty. ![Uncontrollable Laughter](https://www.team-bhp.com/forum/images/smilies/uncontrollable laughter.png) |
Dear wadewilson,
The PDI was done thoroughly but who knew that there would be a water logging issue? Quote:
Originally Posted by Dr.Naren Really sad to hear about this. I too own Kwid. Renault service guys have agreed to replace my fuel pump under warranty. It's been more than 2 weeks and no update regarding it. I was busy to enquire about it. I will give them a visit next week. |
Dear Dr. Naren,
Talking about replacement of parts. You might be shocked to know that the glove box in his car has already been replaced twice. Note from Support: Posts Merged. Please use the EDIT or MULTI-QUOTE buttons instead of typing one post after another on the SAME THREAD!
Last edited by Eddy : 13th September 2016 at 17:30.
Reason: Note Inline
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