Quote:
Originally Posted by v_safari The following incident or series of incidents were faced by my cousin brother Mayank from Delhi.
He recently purchased the Kwid 800cc, and has since then faced a lot of troubles. |
Really sad to hear how your cousin has been facing such problems with his brand new car. Could you elaborate further on what the water logging issue is? Was PDI done before he got it? Because it seems like a case of a lemon car. About quality of service, have to agree with your cousin brother, Renault needs to get its cards right on after sales service. However, the current preferred Service Centre I visit provides very good service to me and I'm satisfied.
![O.T.](https://www.team-bhp.com/forum/images/smilies/Off Topic.gif)
This might seem a little OT, But since we are talking about the car and Renault's poor dealer after-sales support, I'd like to share my experience as well. Because, I had the same pathetic experience as well when I took my brand new Kwid (Just 800+KMS old) to the dealer's service centre, and told them about this body noise that had been present since day one, when I got the car. They said they will fix it, so me and my friend waited for 3 hours for this issue to be resolved.We had to request time and again for them to hurry up as we had to drive another 300+ Kms to reach our town and it was getting late. Finally, we got the car as night was falling, and as we were about to hurry off to our town we realised the body noise issue hadn't been fixed at all. Instead,I could see new minute and some deep scratches all over the right side of my car's dashboard and the car's interiors were blackened. When I confronted them about it, they said - Sir, it is natural. Scratches and marks like these are bound to happen naturally when you bring them in for servicing. Fuming with rage I left, as it was already 5 PM, and we had a long trip ahead. The entire way back I was cursing my luck for buying a Renault.
A few days later, I had to go for my 1st service. I decided to try Renault Nagaon whether the experience there would be any different. I didn't book an appointment as I didn't have their number but was pleasantly surprised when I got there. The SA immediately came out to meet me, greeted me warmly, and I told them about my 1st service which was due. I told them I didn't have any appointment either,to which they said - No problem Sir, We will fit you right in our schedule. I was introduced to one, Mr. Bhaskar, a very knowledgeable guy who also is familair with Team-BHP.
The SA, Pallabi Saikia, explained my problem to him and he got right on it. Within minutes he found out the problem, where the body noise was coming from, and replaced the offending part with a new one. 1st service done, I headed back home as happy as I could be. I have been going to them only, the second time to fit alloys, the third time to fix body noise and upgrade ECU which they did in good time.
Overall, while I was really disappointed with my Service Centre experience at my Dealers place, Renault Nagaon brought back the smile. In the end I'd just like to add that, I am happy I bought the Kwid, with all its flaws, its pretty good VFM for a Post-Grad student like me living in the hills where crater sized pot holes are aplenty.
![Uncontrollable Laughter](https://www.team-bhp.com/forum/images/smilies/uncontrollable laughter.png)