Quote:
Originally Posted by arindambasu13 Congrats on the new car. How long did it take from booking till delivery? How much was the price on road, and were there any discounts or other offers which the dealership was able to give you? |
Kindly Accept my apologies for not giving those details. Here it is :
Discount : 10000 RS corporate discount
On Road (Noida): 13.9 including the TDS , but i have a question on the TDS, dealer needs to give me a tax receipt right ?
Booking/Delivery Drama : On May 31st 2016 I gave a cheque of 11K as the booking amount, which got cleared by june 2nd 2016. As it was told to me that the waiting period will be 3 to 6 weeks , i was patiently waiting.
But then came the call of my Sales representative on 6th june saying the car has been ordered and it will be available by June 11th and you do the pdi on weekend , hence you can come and pay some more . This was heavily insisted upon. I didn't care much about it . towards the weekend when i asked if the car came or not , SM said no sir , there has been some problem it will come next week , hence please come and pay some more. I was really surprised and equally puzzled .
Spoke to my wife and then we came to a conclusion that it might be that they are worried if we can pay them or we are committed to take the car or not , hence asking for more money. So , thinking that i went to showroom on june 17th 2016 and paid 1 lakh 67 approx and brought the total outstanding to 12 lakhs. While doing that i cross questioned my SM and that is when she spilled out that the car is not ordered yet. You can imagine how furious i was. they wasted 2 weeks straight , they did nothing absolutely nothing after taking the booking amount.
But still she had the guts to assure that the car will be delivered by end of June no matter what. I patiently waited but i lost the trust with Vipul Nexa.
In the mean time, me needing the vehicle badly started calling other dealers in delhi and gurgaon , all had some or other colour and all were feb or march made vehicle.
Towards june end , again came the excuse that they cant deliver and no point of time they were admitting that the delay was due to them. All hell broke loose dropped an email to nexa and maruti clearly stating my disappointment .
SM called and tried to give an explanation but as usual those were just- you know what . This happened on the first week of july 2016.
finally i made up my mind that by july 17th if i dont get the car i am going to cancel it, but they called me on july 12th/ 13th to confirm that the car is in transit and i took the car delivery on july 19th evening.
The car reached their showroom on 17th july and i did the PDI on the same day , the odo was showing something around 25 kms, once satisfied with the PDI, went for the payment but i couldn't able to make the payment as it was sunday, hence i paid the full amount by tuesday morning and took the delivery on tuesday itself. My wife was like we paid right , no more delay just bring the car home.
on a side note: i opted for the basic kit, and they never disclosed what all they will cover in that basic kit. I even asked the SM once that whether the basic kit will cover mobile charger , she promptly said yes , while talking to her i was browsing amazon for the same , so i didn't ordered because she confirmed but when i took the car delivery no mobile charger was there .
Overall if i have to give the feedback to NEXA vipul noida it will be 2/5 , 1 being the lowest , 5 being the highest. I was taking their top end model but really felt sorry for Maruti/Vipul nexa which wants to differentiate the NEXA in terms of premium offering. Seriously their SM needs to know a way more of the product, i am confident in saying they have pathetic knowledge of S-cross and its features
Anyway I am very happy with S-cross 1.6 but the dealership experience left a soar taste.
S-cross rating : based on how S-cross meet all my requirements, my rating to S-Cross 5/5 .
Thanks