Hi redbaron91,
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Originally Posted by redbaron91 Unfortunately, my cousin agreed for wheel alignment and balancing to the SA, for which it was charged 1807. Should have cost 50% less if done from outside. |
The real problem starts right here. If the customer is trusting you and is happy shelling out, why not take him for a ride. Like I have mentioned so many times, please please please do not trust HASS for anything. This is what is the level where Honda India has fallen today and unfortunately HCIL is doing nothing to improve on service part.
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Originally Posted by redbaron91 The odo reading was only 4950, limited to city driving. |
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Originally Posted by redbaron91 Also there was a separate amount of 2430 mentioned under 20K paid service. I don't understand what it is.
Does anyone think this cost for service is justifiable? |
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Originally Posted by jetti What is the entry for Repair Charges Accidental Job? Did your cousin get any denting/painting done?
A/C Cleaning is also unnecessary. Injector cleaning - check if it is there in your 20K service. If not ask why it was done.
I don't understand why detail bill and summary bill are not matching. Does the detail bill not include labour? Ask for the Labour distribution. Why is it 5370? ![EEK!](https://www.team-bhp.com/forum/images/smilies/eek.png) |
As BHPian
jetti has rightly mentioned, I too notice a lot of wasteful expenditure, which had I been there would have avoided for sure.
AC cleaner & disinfectant: 885/-
Was this really needed? Did your cousin ever felt any smell due to bacterial growth in a car just an year old. While next month, my Jazz V MT will be 2 years old and my City ZX is already 9+ years old, I have never got this done on either of my cars.
Battery Testing: 47.20/-
Just an year gone. Is it needed? Haven't done on my Jazz till date. Won't worry for the next two years either.
Injector cleaning: 1050.20/-
At 5K it sounds a joke to me. Besides, I wonder why did the SA recommend? And more importantly, did they really clean it? What is the proof? I know the inside stories of these HASS from my own experiences. So, I do not trust.
Accidental job: 460.20/-
Do not know, may be some minor repair job. Can't say on this.
Wheel alignment: 696.20/-
Honestly, at hardly 5K, unless your car has mostly gone through the broken city roads it isn't worth. Still ok, although I'd make my own judgment based upon the car's behavior if this is really needed. By the way, till date, haven't done on my Jazz(15K done), but considering now.
Wheel balancing: 767/- + weights
The bill states it was done for 5 wheels! Does the spare one needs it too? Also, IMO, even if the wheels aren't perfectly balanced, the effect is visible only while its speeding post 90-100 kmph. For city driving, its a total waste.
20K paid service: 2430/-
Acceptable for this includes all the labour and some replacements such as A/C pollen filter. By the way, did they really replace it? Was it really dirty? Did they give you the replaced filter? Why? Simple, I do not trust.
1241.55/-: Cost of 32 quantities of 100ml synthetic oil is ok.
3M Hi power break cleaner: 139.74/-
Haven't heard or seen this, I always stand along with both my cars in HASS. Did you ask what is it?
Miscellaneous: 200/-
What does this include? I'd always challenge them, for I know there's nothing of this sort.
Air spray: 139.99/-
Which air spray is this? Sorry, never heard or seen at any HASS. And did they really use it?
All that said, it is we who own the car, drive the car, experience it and understand it, and hence we should decide on what is needed rather than the SA. To share another instance, when my City had done 40K some 3 years ago, the HASS advised replacement of spark plugs. I refused as I knew my car is driven sedately(almost always under 2500 rpm). And even today the original stocks are doing the job well. During the last service, I ask the technician to open and examine all the 4 coils, only to find them ok.
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Originally Posted by redbaron91 Labor charges are only mentioned in the summary, don't know where all labor charges are incurred. Will ask that as well. |
To my understanding, summary is a different break-up representing the bill. So, whereas in the detailed bill labour for certain jobs has been covered under 2430/-, its the total labour for all the tasks which is appearing in the summary section.
To conclude, 2430 + 1241.55 + some top-ups =
~4000/- should be the bill for genuinely needed work. Thanks.