Quote:
Originally Posted by SajiNSalin My AWD Duster's GPS sometimes get stuck. I had got the GPS antenna replaced about a month back by the Trivandrum Renault ASS and then the GPS seemed to be OK. In the last two weeks, the GPS starts responding only after about 10 to 15 minutes into the drive. After stopping for a break for tea/coffee, it doesn't respond for quite sometime and then works fine afterwards. Do any other AWD owners face this problem and what was the remedy? |
I dont face this issue. I think it should be an issue with your head unit which causes it to freeze. You should get it changed.
Quote:
Originally Posted by Tgo My June 2015 Duster AWD was sent for its 40K service to Renault Gandhidham where its being used by my dad. I was reported that one of the front shockers and bush was replaced under warranty. |
Guys - THERE IS SOMETHING SERIOUSLY WRONG WITH AWDs SHOCKERS.
I will post the details of my AWD in full -
My AWD rides on MRF Wanderers and is 18 months old with 24K on the odo. I hear a noise "dhuk dhuk dhuk" with very mild wobbling and the frequency changes with speed. The RASS at Perungudi took it for a spin and told me it is a tyre issue and I should claim warranty with MRF.
I was really worried that the only part that is not in the purview of Renault warranty is the tyres - and I need to claim a warranty on it in just the second year.
What is worse is that MRF tyre warranty comes with "terms and conditions"
1) MRF at its own discretion may decide if there is an issue with the tyre at all
2) If ever MRF agrees there is a tyre issue then I should pay a portion of the tyre cost based on wear and tear. Yup, in the 2nd year of ownership I NEED TO PAY MONEY FOR SOMETHING I ALREADY PAID FOR.
3) If a tyre has a more than one puncture warranty is VOID by default.
4) If I should claim it via Renault they will remove the tyre and send it for claim for about 3 days during which the car will stand at the service center or I can do it myself at MRF office in Guindy, Chennai.
With all this in mind my biggest concern was WHICH tyre is at fault? It can't be that all tyres are gone kaput. If it is just one then I can bear the additional cost, if more then I should take a small loan.
I have befriended the RASS at perungudi and they are usually obliging to my requests. I always make it a point to send an appreciation mail to various levels in the hierarchy for a job well done. They even let me on the floor and see them work on my car when necessary.
With their support I requested the manager/SA to help me eliminate which tyre/s were faulty. I proposed how this should be done i.e by elimination. Basically to swap my tyres with another dusters tyres until the noise was gone completely. So this is what we did:
1) Remove all tyres and swap - Go for a test ride and confirm it is a tyre issue. Result: Noise was gone. Tyre issue confirmed.
2) Swap any one of the tyres individually for each tyre till the noisy tyre is identified by going for a test ride in each swap.
I AM VERY VERY HAPPY WITH RENAULT SERVICE THAT THEY OBLIGED for this simple issue that they could have simply brushed off and let deal directly with MRF (or maybe it is the goodwill that i built
![LOL](https://www.team-bhp.com/forum/images/smilies/LOL.png)
).
It is not easy to:
(ramp the car up +
remove a tyre from another car +
swap to my car +
ramp down +
go for a test ride +
swap the tyre out +
fit it back to the original car) x 4 times
It took about 4 hours and 2 people but they did it and CHARGED ME NOTHING for it.
My AWD on their ramp with another Dusty's shoes:
RESULT: About 2-3 tyres are faulty.
MRF:
I took the car to MRF and at first look he said that all tyres have "mild" uneven wear and one of the tyres have a puncture patch. The puncture patch tyre cannot be given warranty and he finally agreed to swap out just ONE of the 4 tyres in warranty and I paid about 2400 for the new one based on treadwear. I swapped out another tyre with the stepny (brand new) and noise was almost gone. One more finding was that the all tyres were from different batches.
But, the story does not end here:
I got the ANSWER I needed but it only brought up a BIGGER question: I can understand 1 tyre failing but If all tyres are from different batches how can 2-3 tyres develop an issue?
continued in next post........
So now was when I dug deeper and looked closely at the suspensions. This is what I saw:
The front two were fine but the rear two had developed an oil leak.
Just to remind you - The vehicle is 18 months old with about 20K on the odo - Never done any off roading and never driven on speed breakers or pot holes at high speed. Even if I did, my front shockers should also have been affected.
Anyway, with this fact in tow - I went to RASS and told them the case. Being the cooperative lot that they were - they said that though it is hard to claim warranty on suspensions they will go ahead and try.
Couple days later comes the shocker!
Some background Info: My car is pre-worshipped. The first owner had it for just 6 months (mid-2015) and had to sell it since he was travelling abroad. I picked this amazing vehicle at 6 months old with 6K on the odo.
Back to the story:
The SA calls me and tells me that Renault is NOT likely to approve warranty for suspensions on the car because the same rear suspensions were changed "UNDER WARRANTY" at 500 Km mark by the first owner
![EEK!](https://www.team-bhp.com/forum/images/smilies/eek.png)
.
I went crazy!
Again, I pulled the good will card and the SA agreed for a "work around" to still get me the suspensions under warranty. He said he needed a weeks time and that I take the vehicle.
The long wait for his call thus began and after frequent reminders he kept responding - "Sir, AWD rear suspension is hard to find Sir. It needs to be imported".
Anyway, 3 months later he did call me telling ONE of the suspensions were available and they are ready to swap it. So I took the car and got it swapped when he said that the other also arrived and both are now swapped.
Overall - I am not unhappy about how Renault handled this issue, but what concerns me is HOW CAN THE SUSPENSIONS FAIL SO SOON?
Here is a request to all 2014/2015 AWD Owners:
"TAKE A TORCH LIGHT AND LOOK AT YOUR REAR SUSPENSIONS FOR OIL LEAKS RIGHT NOW"
(See my pictures for reference of what it looks like)