[RaSing]

Originally Posted by ChupaRustam

Ciaz VXI+AT 30K Service


I have a feeling that even the MASS Service Advisors try to somewhat inflate the customer bills by recommending too many things to replace.

Experience at mass
The people at MASS will show as if they are always very busy and try to treat you like an illiterate chap.
How could the SA make the recommendation to change without first even physically looking at the condition of current ones?


- It appears service advisors seem to have some incentive for more part replacements and selling things that may be pretty unnecessary. I don’t know if the overall objective is money minting or just getting rid of the customer ASAP.


.

I think your observations are absolutely right. I have been getting my cars serviced at MASS in Noida since last 15 years and i have seen them changing from being customer oriented to Money oriented in last 10 years.
The service advisors are nothing but salesman of the workshops. They look at every possible way of generating labour costs. Even when they know that i am a regular customer and not an easy target to inflate bills, they still find ways to fool you. The most common expense they list nowadays is

• AC Cabin Air filter
• Brake Caliper Greasing
• Charging 2-300 Rs for a minor bumper repair
• Wheel Alignment Labour
• And anything else that you want to get rectified

And to your point of rejecting some suggested services and agreeing to some is a sales technique, applied by them. SAs already know, that out of the 5-6 services suggested by him, the customer may take all, or reject a few and accept others, so he still has some room for his labour target.

Behind the scenes, there is a labour target board, you may find on some of the workshops with each SA's name and the labour he has brought in till date. I have myself seen that on of the most reputed workshops in Noida.

At many instances, i have brought down the bill from 7k to 3.5k. I specifically tell them, not to indulge in this practice with me. I think it is case of how aware a customer is. To me it seems like a case similar to that of a patient who gets fooled by doctors in hospitals these days. If you are not aware, think of yourself as a target for the doctor who can perform any kind of surgery to achieve his target.

[Midas]

I have 3 questions regarding headlight of my Ciaz

1. Last month I drove from Bangalore to Kerala and there was little bit of rain on the way. When I reached home, there was some water condensation inside headlight assembly as shown in the pic, but it disappeared by next day. Is this due to the humidity difference between Bangalore & Kerala or because of water which entered during rain? Should I be worried about it and take any action?.

2. The projector lens looks bit foggy/smoky when the bulb is on, especially at the center (photo attached). Is this normal?

3. I'm thinking of upgrading headlamps. Sometime I find the low beam insufficient especially due to pathetic road conditions where I would see a pothole, speed hump, some random object or a person in dark clothe walking on road only when I'm very near. (I know that low beam is not supposed to have too much range, but I don't want to blind oncoming traffic with my high beam in most situations). Moreover, even though high beam is also sufficient for sane speeds, it looks like an upgrade will help. So, would you guys please suggest me the options I have for upgrade without voiding warranty? (I understand that it's a broad topic, but looking for your personal experiences)

a) What are the specs of bulbs which comes factory fitted in Ciaz?(So that I can know whether it's an upgrade while looking for bulbs.
b) What type(halogen/LED/HID) of bulb is better suited for low beam(projector) and high beam? I cannot go for the most expensive options, but looking for mid range in terms of price, but good quality ones. Any brand/model suggestions?
c) Can I install it myself without any issue? (Have no prior experience in changing headlights). Does it void warranty if I don't do it from MASS?
d) Does maruti have options for upgrade or is it better to purchase bulb myself and give it to MASS for installation, in case I'm doing it at the time of next service?

Thanks in advance!

[audioholic]

Originally Posted by Midas

I have 3 questions regarding headlight of my Ciaz

1. Last month I drove from Bangalore to Kerala and there was little bit of rain on the way.?.

2. The projector lens looks bit foggy/smoky when the bulb is on, especially at the center (photo attached). Is this normal?

3. I'm thinking of upgrading headlamps. Sometime I find the low beam insufficient especially due to pathetic road conditions where I would see a pothole, speed hump, some random object or a person in dark clothe walking on road only when I'm very near. (I know that low beam is not supposed to have too much range, but I don't want to blind oncoming traffic with my high beam in most situations). Moreover, even though high beam is also sufficient for sane speeds, it looks like an upgrade will help. So, would you guys please suggest me the options I have for upgrade without voiding warranty? (I understand that it's a broad topic, but looking for your personal experiences)

a) What are the specs of bulbs which comes factory fitted in Ciaz?(So that I can know whether it's an upgrade while looking for bulbs.

Thanks in advance!

You can get the headlight assembly replaced under warranty if it is applicable. Some amount of condensation is acceptable inside the assembly occasionally. But it shouldn't be a recurring issue and shouldn't increase over time. If warranty is nearing its end then get it replaced soon. If not you can watch.

For the upgrade, you can consider upgrading low beam to HID of a good brand like Phillips and leave the high beam as it is, or upgrade the halogen lights to Xtremevision or Nightbreaker. Since in Ciaz both beams turn on in High beam, with this setup you have good spread by HID projector combination and good range with the high beam halogen. Since you arent looking at a huge difference in the high beam the Xtremevision or Nightbreaker will give you marginal improvement which is ok IMO.

The bulb type for both beams are H7 55W.

[golfdude]

Folks,

My Ciaz AT is now one month old and has 1,000 km on it. I had read about issue with the headlights in Ciaz and had mentioned it to Nexa during purchase but they told me not to worry. So I did not pay much attention.

Recently, I went from Pune to Lonavala in heavy rain at 8.00 pm and I was in for a shock. The headlights were so weak that I could barely see the road. With high beam, it was only slightly better.

Is the only option to change the headlights ? Are they expensive ?

Overall, I like the Ciaz AT a LOT !!! Inside space is amazing.

But few features which I think they could have easily put for convenience:

1) Panel on driver side door which has controls for windows, door locks etc. don't lit up when you turn the engine on. Very difficult to locate it in night time.

2) Doors do not unlock automatically when you turn engine off. My biggest gripe because each time it is a hassle to manually unlock doors once you turn car off.

3) Headlights remain on for 10 sec after you exit car. Comes in handy in dark places after you park.

[bhavik.1991]

Originally Posted by golfdude

Folks,

2) Doors do not unlock automatically when you turn engine off. My biggest gripe because each time it is a hassle to manually unlock doors once you turn car off.

MASS can help you with that. I got my Brezza configured to unlock doors when you turn off the engine during the first service.

[Midas]

Originally Posted by golfdude

But few features which I think they could have easily put for convenience:

2) Doors do not unlock automatically when you turn engine off. My biggest gripe because each time it is a hassle to manually unlock doors once you turn car off

Personally I find it to be a con and I looked at this feature as a security flaw when I was considering i20 as an option. There has been many incidents reported in this forum and social media where thieves would distract the driver and steal something from car by opening other doors. Especially in cities like Bangalore, one would end up turning off engine in long signals or traffic jams and you would want your doors locked.

Just like any most other security features, one small inconvenience for better security/safety.

[swiftdiesel]

Originally Posted by Midas

Personally I find it to be a con and I looked at this feature as a security flaw when I was considering i20 as an option.

In the i20, there's an option in the MID to turn this feature OFF.

[Mr.Beat]

Originally Posted by golfdude

Folks,

2) Doors do not unlock automatically when you turn engine off. My biggest gripe because each time it is a hassle to manually unlock doors once you turn car off.
.

AFAIK, there is an option in the MID to turn this off and on. I'm saying this because in my Ciaz, the doors unlock after i turn off the engine. Have a look at the manual and you will get to the right option

[a4anurag]

Originally Posted by golfdude

2) Doors do not unlock automatically when you turn engine off.

I think it is available in the owners manual. See the below screenshot.

Originally Posted by Midas

Personally I find it to be a con

Originally Posted by swiftdiesel

In the i20, there's an option in the MID to turn this feature OFF.

Originally Posted by Mr.Beat

AFAIK, there is an option in the MID to turn this off and on.

[golfdude]

Originally Posted by golfdude

Folks,

My Ciaz AT is now one month old and has 1,000 km on it. I had read about issue with the headlights in Ciaz and had mentioned it to Nexa during purchase but they told me not to worry. So I did not pay much attention.

Recently, I went from Pune to Lonavala in heavy rain at 8.00 pm and I was in for a shock. The headlights were so weak that I could barely see the road. With high beam, it was only slightly better.

Is the only option to change the headlights ? Are they expensive ?

.

Folks,

Thanks for the replies.

What about the headlight issue ?

Is the only option to change them ?

Thanks.

[vinu_h]

Originally Posted by golfdude

Folks,

Thanks for the replies.

What about the headlight issue ?

Is the only option to change them ?

Thanks.

I use stock head lights and recently drove over night from Blr to Hyd. I found the light from headlights to be adequate because the road surface was dry. However, light from the headlights will appear to be poor when the road surface is wet, especially because light rays bounce off the water. Glare from oncoming vehicles will make it harder as well.

[1.2TSI7DSG]

My dads one and a half-year-old and 22k run Ciaz is facing the following problems:

1. Despite the SHVS active it no longer switches off at standstill. I can still see the SHVS symbol come active when i am coasting but no start stop.

2. All temperature units (outside and auto AC) are showing Farenheight. It's horribly irritating.

I am no longer near the vehicle nowadays to trouble shoot the problems myself. Any pointers will be welcome.

[DRIV3R]

The air compressor for the AC in our 10 month old, 16k kms done Ciaz AT failed.

Part took one week to land at the dealership, and costs 13775 INR. (warranty)

Was surprised of a component failure with Maruti, so early. Has not been a smooth sail of ownership so far with small niggles cropping up.

[kutoos]

Originally Posted by golfdude

Folks,


2) Doors do not unlock automatically when you turn engine off. My biggest gripe because each time it is a hassle to manually unlock doors once you turn car off.

The above can be configured by yourself.

Long press the right side stalk till the display reads Door
Now there are three modes L1, L2 & L3, I'm sorry Ido not remember the setting. One of the above setting will unlock doors when the car is switched off.
Save the settings and you will have doors unlocking whn eingine is off.

I own a manual Ciaz, and have it configured. However this became a problem at signals when i have to switch off, hence reverted back to factory default.

[rambo1o1]

Hey guys,
I am trying to sell my 2015 diesel ciaz , ZDI model. 46600 km covered with extended warranty till 2019 and new tyres. It's black in color.

I am getting very low quotes from dealers, 5.5 to 5.7 and from private individuals, 6.5 to 6.8
Does the Ciaz have such poor resale? Or is it because my car is black? Goa always had decent resale value so I am not sure why the low quotes.