[Phoenix_Nemo]

It hasn't been even one day of ownership of Ford ecosport and I am already experiencing what looks like a troublesome relationship with Ford going forward. I got the car delivered yesterday only with one key and a promise that the other key would be handed over today. After calling they tell me that they have lost the key and I need to leave my car with them so that they can change entire lock set.

After 8 months of wait, and one day of ownership, I am not entirely sure if it is good idea to leave the car with such irresponsible people, so I have decided to take this matter up with Ford authorities.

Guys, can you please share the contact details of people in Ford who would take this more seriously than these dealers?

[Pferdestarke]

Originally Posted by Phoenix_Nemo

I have decided to take this matter up with Ford authorities.Guys, can you please share the contact details of people in Ford who would take this more seriously than these dealers?

Trust me, that won't fetch you any additional benefit. If you are skeptical about their work, I suggest you to spare a day and get the job done in your presence. In case you still want to contact the higher authorities at Ford here's the link. Hope this helps

[harpreetsubhi]

Originally Posted by Phoenix_Nemo

It hasn't been even one day of ownership of Ford ecosport and I am already experiencing what looks like a troublesome relationship with Ford going forward. I got the car delivered yesterday only with one key and a promise that the other key would be handed over today. After calling they tell me that they have lost the key and I need to leave my car with them so that they can change entire lock set.

After 8 months of wait, and one day of ownership, I am not entirely sure if it is good idea to leave the car with such irresponsible people, so I have decided to take this matter up with Ford authorities.

Guys, can you please share the contact details of people in Ford who would take this more seriously than these dealers?

Shame on them. The sad part is there is no where you can raise your voice in Ford. Ford has no channels apart from the toll free and the email support. There is no place you can escalate an issue. Even I'm suffering badly. I will never buy Ford in my life. Its always good to learn from others - Honda, Suzuki and Toyota are the best - as they care and have excellent consumer redressal mechanisms.

[rajneeesh]

There was a time when you could write to Mike Boneham and get a redressal to your problem. After he left the Ford Customers are "Ram Bharose".

[shivkumar19]

Originally Posted by shivkumar19

am uploading some pics ,hope you like it .

Been for a small drive to stretch her ,she handles perfectly at high speeds and devours all small potholes which come under her .

[ecosport rules]

Originally Posted by shivkumar19

Been for a small drive to stretch her ,she handles perfectly at high speeds and devours all small potholes which come under her .

with the handling

Congrats on your black beauty.Like the first picture in the fields.

You encouraged me to post some pictures too.

[the13thtee]

Check this out:

"bizarrely, the bigger 1.5-litre engine has less power (82kW compared with 92kW) and less torque (140Nm compared with 170). Hit the accelerator and very little happens, and when you go round a corner or up a hill the auto struggles to find the right gear. It does have a Sport mode button but press this and the engine whines like my children."

Source: http://au.news.yahoo.com/thewest/mot...ails-to-score/

I drive a manual though, but it seems this guy yells out exactly what I feel while speeding off at traffic lights or going up an incline.

[vsrivatsa]

Originally Posted by Phoenix_Nemo

It hasn't been even one day of ownership of Ford ecosport and I am already experiencing what looks like a troublesome relationship with Ford going forward. I got the car delivered yesterday only with one key and a promise that the other key would be handed over today. After calling they tell me that they have lost the key and I need to leave my car with them so that they can change entire lock set.

After 8 months of wait, and one day of ownership, I am not entirely sure if it is good idea to leave the car with such irresponsible people, so I have decided to take this matter up with Ford authorities.

Guys, can you please share the contact details of people in Ford who would take this more seriously than these dealers?

Yikes!!
However, as someone else also suggested, best is to try the polite/patient approach first and hope it works out.

[H_Dogg72]

You could just use the transponder number and get duplicate keys. It'll come directly from the factory.

Why all this hassle about changing all the locks ?


EDIT:it's the number written on a metal piece (rectangular(generally) ) attached to the key.

[Rajeevraj]

Originally Posted by the13thtee

Check this out:

"bizarrely, the bigger 1.5-litre engine has less power (82kW compared with 92kW) and less torque (140Nm compared with 170). Hit the accelerator and very little happens, and when you go round a corner or up a hill the auto struggles to find the right gear. It does have a Sport mode button but press this and the engine whines like my children."

Source: http://au.news.yahoo.com/thewest/mot...ails-to-score/

I drive a manual though, but it seems this guy yells out exactly what I feel while speeding off at traffic lights or going up an incline.

Feels like the reviewer is not much of an expert. Why would the fact that that 1.0 ecoboost produces more power than the 1.5 be bizarre. Even a person casually following the automobile scene would know that the ecoboost is a turbo petrol and the USP of a turbo petrol is big output and diesel like torque from small displacement engines. Also doesn't the ecosport AT come with tiptronic option. At least the Indian spec version does. So I assume the Australian version does too.

[manjuhara]

Dear Anuraj,

If you need the stepney, that is !!
I haven't, one because of the cost and two, because it somehow looks more sporty without the stepney. Ford is selling it for rupees 11,000 as last i heard, might as well buy it from the showroom.

[the13thtee]

Originally Posted by Rajeevraj

Why would the fact that that 1.0 ecoboost produces more power than the 1.5 be bizarre.

I guess the reviewer has just considered the conventional concept "bigger beast better" here and not the technology implied into the engine.
But yes, IMO the 1.5 L Petrol engine under the hood not really feels like a 1.5 L when it struggles (feels under-powered) in normal conditions even with the A/C turned off.

[CARDEEP]

This is what an EcoSport owner in Brazil has managed to do to his SUV. Brilliant execution IMO.
http://indianautosblog.com/2014/03/f...e-wheel-124660
More details here:

[HighwayBuddha]

Originally Posted by H_Dogg72

You could just use the transponder number and get duplicate keys. It'll come directly from the factory.

Why all this hassle about changing all the locks ?


EDIT:it's the number written on a metal piece (rectangular(generally) ) attached to the key.

The problem would be with the lost key. God knows who may have it. Safer to replace the entire lock.

[the13thtee]

Originally Posted by CARDEEP

This is what an EcoSport owner in Brazil has managed to do to his SUV.

Very clean finish, must say. Intelligently covered the rear bumper number plate area. Still the raw look of the spare wheel gets a . Ahaan ?