Re: Volkswagen Polo 1.2L GT TSI : Official Review Quote:
Originally Posted by sidparekh A quick update for all Bhpians who face a similar issue with the DQ200 DSG as above.
Apologies for the long post, just hope this can be of help to people who are facing similar issues with the DQ200.
P.S.: Total warranty claim amount by the dealer from VW was around 76k.  I called the SA the same day and sheepishly handed him a cheque of 16k for a +2 years Extended Warranty. I have a copy of the invoice with the details of the parts replaced, will upload it in case anyone needs it. | Quote:
Originally Posted by cedricsg Sidparek, can you help with the technician name from Mumbai West workshop. I am having the same issue. |
Quick update on the above issue.
Firstly, a big thank you to Sid for being able to figure this out and identifying the issue. This has been plaguing me every since I heard the sound in my car almost 3 years ago. This could not have been more timely as I run out of my extended warranty tomorrow (23 May). Based on his feedback, I called up the service head of VW Palace Cross in Bangalore and explained the issue. He just listened to me and did not commit anything, and asked me to bring in the car for inspection. He added that a technician would accompany for a test drive for however long it took to reproduce the noise upon explaining that the noise appears only in certain circumstances.
We then took the car on Friday (19 May) and reported the problem so that it falls within the Extended Warranty window. It took us about 40 mins to recreate the sound - finally happened after we drove it up on an incline. He recognized the problem as a clutch issue and immediately took a video of it. It would be helpful for everyone who has the issue to take a video next time they face this noise - it will help in documenting and explaining the problem without having to drive extensively to create the sound. The technician however started claiming that this would not be covered under warranty as this is treated as wear and tear similar to brake pad wear (which is absolutely ridiculous as the DSG is supposed to work for life without having to open it up). Similar stories by the Customer Exec. back at the showroom. I have to add that the good folks at VW Palace Cross tried their hardest to get out of the warranty claim citing whatever reasons. At no point were they helpful and on the customer's side - nothing along the lines of "We'll see what we can do" or "We'll try to bring whatever we can under warranty", just a blanket no or leaning towards no.
At this point, we furnished the document shared by sidparekh which clearly showed that the part replacement was covered under warranty. Only after this, the guys there started considering that this could be a potential warranty claim  . Even then, they were doubtful stating that this is covered under Original Warranty, not the Extended Warranty (which has a few exclusions). We had to fight our way into getting them to consider this as part of the Warranty. Threats of consumer court action also had to be made
The next day, the car was looked at in more detail and we received a more positive message from them stating that this will most likely be covered in the Warranty. They went on to say that even if the 4 years had expired, VW would have borne part of the costs as this is a major internal fault which should not have occurred in the first place. A technician from VW would come in and check the car and apply for the claim accordingly. The part will probably have to be sourced from Germany as per the technicians. Next update would be provided in a day or two.
As things stand now, it looks like it will take a fair bit of time for the issue to get resolved. Looking at the historical behavior of VW Palace Cross, I foresee hardship ahead in getting this sorted :(. Very disappointed as to how this has been handled till now by VW Palace Cross
My message to BHPians facing this issue, - Take a video of the issue for easy reference and problem explanation
- VW dealer might try to weasel out of warranty claim - so be strong in your stand and do not relent
- Get the list of components from sidparekh as solid proof
- Get an Extended Warranty (if you haven't already - more a general advice)
Big shoutout again to sidparekh and Team BHP - without which I would never have been able to identify the issue and start the resolution process |