Renault Duster : Official Review

AutoIndian · 25th January 2013, 09:46

Can someone please clarify this strange thing. I received a notification about a message posted by a TBHPIan kikikiki on this thread. The message started like this:

"My brother booked a Duster in India from Sprint Cars in Gurgaon in July 2012 and was promised the car within in 3 months."

However it ended on a sour note:

"This has actually made me think is a Renault worth it ? We have bought many cars but never had we had an experience as pathetic as this one. Do Renault treat its customers in Europe the same way or this indifferent style of dealing with your customers reserved for India only ? It is really a pity. I dont want to ever buy a car from Renault or Nissan," The reason being "Dealer demanded 73,000 Rupees more for some price rise.

Does anyone have an idea, where that message has disappeared?

It seems the dealers are salivating due to the upbeat demand & are not ready to protect the customers from price rise, who have booked the car, even as early as July 2012. Is Renault as a company even aware of this? Its high time, they tightened the screws of their dealers, otherwise it won't take long for the negative image of Renault to spread by word of mouth.

n_aditya · 25th January 2013, 10:08

Quote:

Originally Posted by AutoIndian

Can someone please clarify this strange thing. I received a notification about a message posted by a TBHPIan kikikiki on this thread.

kikikiki has a dedicated thread and his post and the replies to him have been moved here.

AutoIndian · 25th January 2013, 10:12

Quote:

Originally Posted by n_aditya

kikikiki has a dedicated thread and his post and the replies to him have been moved here.

Thanks n_aditya for pointing me to the dedicated thread, appreciate your prompt response.

Power Freak · 26th January 2013, 01:00

Quote:

Originally Posted by AG10

Got my Renault Duster 85 RXL (o) this Sunday

Forgot to check one small detail with the dealer. Is he supposed to issue me a PUC ? How long can I drive my car without getting a PUC ?

I have heard that new cars do not require a PUC for 6 months from the date of registration, but is that supposed to be backed by some provisional certificate issued by the dealer ?

Congrats AG10. Is it 2013 manufactured model with new touchscreen HU?

AG10 · 26th January 2013, 09:19

Quote:

Originally Posted by Power Freak

Congrats AG10. Is it 2013 manufactured model with new touchscreen HU?

Thanks Power Freak. No, It's a Dec 12 made car. That I think is what expedited the matter.. some people it seems are refusing 2012 cars.

ampere · 26th January 2013, 10:52

Quote:

Originally Posted by Power Freak

Congrats AG10. Is it 2013 manufactured model with new touchscreen HU?

I think only the 110 RXZ comes with a touch screen navigation and new HU.
Is that included even for 85 RXL(O) ?

More importantly does this new HU solve the FM problem?

agambhandari · 26th January 2013, 10:56

Quote:

Originally Posted by ampere

I think only the 110 RXZ comes with a touch screen navigation and new HU.

That too only in RxZ (O)

Vid6639 · 26th January 2013, 11:02

Quote:

Originally Posted by ampere

I think only the 110 RXZ comes with a touch screen navigation and new HU.
Is that included even for 85 RXL(O) ?

More importantly does this new HU solve the FM problem?

From the price list I got the touch screen is there also for 85Ps RxL (O).

ssmani · 26th January 2013, 11:51

Quote:

Originally Posted by Vid6639

From the price list I got the touch screen is there also for 85Ps RxL (O).

I got little more information from Renault Customer care:

My RXL 85ps (O) will have navigation. The specification of the navigation:

1. 18 CM touch screen

2. Multi-color display
3. Turn-by-turn navigation by NAVTEQ
4. Radio - hope FM issues gone by this
5. Media
6. System Settings
7. Phone interface (Blue tooth??)
7. Steering controls (I am not sure what it is!!!)

With Navigation, the price gone by 21K, in Chennai RXL 85 PS (O) ex showroom price is 10,98,200.

However, my waiting time increased from 4 months to 5 months. I am sure there will many things will happen mean time. Already I had seen 3 price hikes, diesel will go up and union budget is round the corner!!!!

These uncertainties take SUVs (so called compact!!!) away like me "budgeted" people!!!

engrohit · 26th January 2013, 13:19

Quote:

Originally Posted by ampere

More importantly does this new HU solve the FM problem?

Hi Ampere,

Renault has come up with a patch for the ICE which has solved both FM reception and Bluetooth issue for me.

ampere · 26th January 2013, 19:39

Quote:

Originally Posted by engrohit

Hi Ampere,

Renault has come up with a patch for the ICE which has solved both FM reception and Bluetooth issue for me.

Thats great. I remember Suchit saying it did not work for him. Lets hear from him too, if there were any followups to that.

snkjr · 27th January 2013, 15:28

Quote:

Originally Posted by AG10

Got my Renault Duster 85 RXL (o) this Sunday

Forgot to check one small detail with the dealer. Is he supposed to issue me a PUC ? How long can I drive my car without getting a PUC ?

I have heard that new cars do not require a PUC for 6 months from the date of registration, but is that supposed to be backed by some provisional certificate issued by the dealer ?

Ask for a copy of Form-22 from the dealer. It is a certificate which states that your vehicle is road-worthy and adheres to the pollution benchmarks in effect.

New vehicles of age less than one year (since date of purchase) do not need a PUC certificate.

Waxeloquent · 27th January 2013, 18:08

One thing I noticed when downing the sun visor half way to prevent glare, it comes in the way of the rear view mirror. I
never had this experience in any of the sedans. Sure, I could adjust the rear view mirror but I felt the view was
somewhat compromised. Has anyone else felt this way? Would appreciate any suggestions.... Thanks n cheers

AG10 · 27th January 2013, 19:56

Quote:

Originally Posted by snkjr

Ask for a copy of Form-22 from the dealer. It is a certificate which states that your vehicle is road-worthy and adheres to the pollution benchmarks in effect.

New vehicles of age less than one year (since date of purchase) do not need a PUC certificate.

Thanks Snkjr. Checked with the dealer. He seems to have forwarded my form 22 to the RTO. Cant get a copy now. Wouldnt the car's invoice with the date of delivery serve as a proof ?

snkjr · 28th January 2013, 11:02

@AG10 - the invoice alone should suffice. By the way, the AFAIK the dealers maintain a dedicated file for each customer. They probably have a copy of your vehicle's Form-22 in that file. But since they have already denied having a copy once, I suppose it will take a lot of coercion from your side to get them to hand you a copy now.

But that hardly matters as, really, the invoice is enough.

25th January 2013, 09:46	#1981
AutoIndian Senior - BHPian Join Date: Aug 2010 Location: PCMC, Pune-MH14 Posts: 3,577 Thanked: 4,977 Times	Re: Renault Duster : Official Review Can someone please clarify this strange thing. I received a notification about a message posted by a TBHPIan kikikiki on this thread. The message started like this: *"My brother booked a Duster in India from Sprint Cars in Gurgaon in July 2012 and was promised the car within in 3 months."* However it ended on a sour note: "This has actually made me think is a Renault worth it ? We have bought many cars but never had we had an experience as pathetic as this one. Do Renault treat its customers in Europe the same way or this indifferent style of dealing with your customers reserved for India only ? It is really a pity. I dont want to ever buy a car from Renault or Nissan," The reason being "Dealer demanded 73,000 Rupees more for some price rise. Does anyone have an idea, where that message has disappeared? It seems the dealers are salivating due to the upbeat demand & are not ready to protect the customers from price rise, who have booked the car, even as early as July 2012. Is Renault as a company even aware of this? Its high time, they tightened the screws of their dealers, otherwise it won't take long for the negative image of Renault to spread by word of mouth. Last edited by AutoIndian : 25th January 2013 at 09:48.
	(1) Thanks

27th January 2013, 18:08	#1993
Waxeloquent BHPian Join Date: Mar 2010 Location: Coimbatore Posts: 355 Thanked: 124 Times	One thing I noticed when downing the sun visor half way to prevent glare, it comes in the way of the rear view mirror. I never had this experience in any of the sedans. Sure, I could adjust the rear view mirror but I felt the view was somewhat compromised. Has anyone else felt this way? Would appreciate any suggestions.... Thanks n cheers
	() Thanks

28th January 2013, 11:02	#1995
snkjr BHPian Join Date: Jul 2012 Location: Big Pear Posts: 101 Thanked: 74 Times	Re: Renault Duster : Official Review @AG10 - the invoice alone should suffice. By the way, the AFAIK the dealers maintain a dedicated file for each customer. They probably have a copy of your vehicle's Form-22 in that file. But since they have already denied having a copy once, I suppose it will take a lot of coercion from your side to get them to hand you a copy now. But that hardly matters as, really, the invoice is enough.
	() Thanks