Quote:
Originally Posted by fighterace ... But the behaviour of the Service Advisors is shocking. Did you report the matter to the GM or to TML? |
Quote:
Originally Posted by DriveOnceMore Did you lodge a complaint through app? |
I mailed them 3 times. There was no reply after the
1st generic reply.
After a week, I got tired & busy.
Recently, I randomly got a SMS that my Nano was ready after being serviced! I had't sent it!
I immediately tweeted to Tata Motors with a
screenshot of the SMS & another
pic of the car standing outside my house.
I suspected Tata Motors Authorised Service Center - KHT Motors had made a
fake job card, just like before! So I mentioned the date of the email I had sent back then with proof (but they (Dealer & Tata Motors) hadn't replied then) : Jun 2, 2013, 3:03 PM bstolia at gmail dot com.
When I logged on to the App & checked, I was shocked to find that the service center seemed to've opened a fake job card and recorded my car to have come for some "Monsoon Campaign" !
I immediately tweeted the screenshot of the app & my cars current odometer reading as against the false reading shown as would be recorded in the Job card.
Link
I got 2 calls from the service manager at KHT. Forget apology, in one of them he had the gall to say that since he's ready to service my car now, I should co-operate & take back my complaint!
What logic!? This is their attitude. Anyway, TATA didn't follow up because they obviously don't care (infact I feel the insiders of the company want to promote such siphoning). I never followed up vehemently since I knew Tata doesn't care and I was busy travelling.
Links to my previous experiences with Tata Motors Authorised Service Centers fabricating Fake Job Cards :
1 )
The first time on 20th May, 2013, when I unsuspectingly signed a "Feedback Form" that a person (claiming to've directly come from Tata Motors) lied about being a general feedback being collected by Tata Motors parent company.
Actually, the people at KHT Motors Authorised Service Center had made a fake job card. (Possibly to siphon off funds from Tata Motors that'd be granted for AMC services) On 2-6-2013, I mailed them ALL the screenshot of Tata Motors Assured website showing an odometer reading as on 18th May that my car hadn't even reached till 2nd June !
No reply from anyone.
2)
The Second time, on 8th July 2013, again the same person came again to collect feedback in the post service feedback form.
I wasn't going to fill the form this, but I called the GM of service & asked what was going on. He confirmed it was a genuine feedback form. I didn't mind since I had the call recorder on my phone and I anyway trusted him since he was afterall the GM of service at the ASC.
Still, this time I clicked a picture of
the persons ID, the
feedback form and the way in which
I filled the feedback form.
My WiFi was down, so I tweeted Tata Motors all the pics & explanation the next day.
Still, no reply.
This was not recorded in my service history as I clearly warned the person that if required I'd make time to rake up the whole issue.
I guess this is getting abit discouraging, but despite the nonsense going on at Tata ASC, I felt happy using the Nano to drive around this crazy Bangalore traffic.
This is the reason I'm always demanding that we put the onus of the servicing & maintenance headache on TATA Motors by demanding a Super-LONG term warranty & AMC. Even at an extra cost.
Else, dealers will keep fooling owners who trust the Tata brand based on whatever
nonsensical narratives about "honesty & trustworthiness" or "Tata Code of Conduct" that the parent company promotes itself with.
The Supreme Court order yesterday shows the true face of Tata. Edit : I say the above as a practical person. Infact I believe Tata now seem to be making honest cars. Just some of their other dealings seem shady (Example : Dealing with ASC & its internal controls) . And for anyone buying a Tata car, he needs to make sure they stay with the car during service & not let any nonsense happen. The changes like the service APP etc prove that somewhere up there, *some* good intent does exist. But if you take things for granted, it won't take time for things to go very wrong.