Quote:
Originally Posted by abhinav.s Its good to know that the Service Engineer came for the pick up and drop & not a mechanic. Generally mechanics abuse the bike at every opportunity they get. Is the pick up/drop complimentary or is it charged as a part of the paid service charge? |
I'll take this opportunity to highlight a good move from Bajaj.
There are about 4 service technicians who work on the bike and 3 service engineers who supervise the job, perform PDI's on new vehicles, brief the new owners on do's and don'ts etc.
On the day of the delivery, just before I rode out with the Ninja, I was handed a letter from Bajaj which had a welcome message and the emergency contact numbers (mobile) of the 3 technicians.
So I asked if I get stuck somewhere can I call and get my bike towed or something, to which the reply was that there was never such an instance of the bike breaking down. The confidence on the bike is very high and the reliability scores very high as well.
Initially I was very skeptical to handover my bike thinking it was a mechanic who would do the pick up and drop but on Monday morning an SMS (confirmation of the pickup & drop) from the engineer put my mind at ease.
I was told that to pick up my bike from Madiwala and to ride it to Indiranagar for the service and back would cost me 100 bucks. Very reasonable. It was a pleasant surprise to see that this was complimentary as it was the first service.
Funny thing happened when the bike was delivered in the evening.
I paid the said amount, geared up, mounted the bike, ignition was turned on, side stand retracted and then pressed the starter switch.... Nothing. No crank, nothing. I panicked. Have had nasty experiences earlier with my other bikes just after a service and i was nearly having a heart attack and hyperventilating. Checked the engine kill switch and tried again. Nothing.
Called the tech who had just left and i was asked to check if the kill switch was ON. Nope, it wasn't. Bike must be in gear was the reply. But the bike does start in gear as the side stand was retracted. Then it occurred to me. Damn, pull the clutch and start or shift into neutral and start.... and it worked.

I am so habituated to parking the bike in neutral and pressing the starter switch. Have never started the bike in gear so clutch is never engaged. Funny incident which sent me bonkers. LOL.
Edit - Named my bike Hachi. For the meaning and the story behind this name read
this. I chose this name as it talks about a very strong bond between the owner and Hachi.