Poor service by GATI - Transporting a bike

Gill · 21st October 2009, 19:24

Good evening,

Just felt like sharing with you the trauma I have been going through since last 3 days because of GATI ltd, If anybody can help out, it would be appreciated.

I sent my motorcycle through GATI on 8-oct for Bangalore and the assured date of delivery was 19-Oct. I tracked on 19 morning about the package and it mentioned damaged

. I called the toll free number and asked for the details and the person replied we are not aware about the extent of damage(it could very small or big).I requested them to plz deliver the bike on consignee's address.Since then, it's been three days, I still have no idea what is damage like,worst of all I fail to understand why they aren't delivering the bike to mentioned address. I have called them and number of times, still no avail.Today I was put on hold for 25 mins and nobody answered the call, once it was put on hold.Nobody is answering the Bangalore central number of Gati office.
Would be great, If someone can guide me how to proceed further, I am stuck.

Cheers!
Gill.

NetfreakBombay · 21st October 2009, 19:39

I think they only transport bikes if you buy transit insurance. Insurance processing might be taking this time.

How much did you have to pay for it? Did cost include insurance?

BaCkSeAtDrIVeR · 21st October 2009, 19:42

If the mountain does not come to Mahomet, Mahomet will go to the mountain.

Why can't you go to the Gati office? Make sure you note down the amount you pay for transport from your Home / office to their office. (in addition to expenses of fixing the repairs, of course).

Gill · 21st October 2009, 19:52

I am in Chandigarh and m'cycle is in Bangalore central.My bike is insured. I was told by Gati representative that personal goods are not covered under transit insurance.

fast_elegance · 21st October 2009, 21:04

Oh.. This is bad and i thought only VRL was bad in bike transportation.

Even VRL informed me that the bike would not come under the transit insurance when i was transporting my bike from M'lore to B'lore. When my bike arrived, it had a broken indicator, a scratch on the petrol tank and rear no. plate bent and I have no one to blame

.

topedgemonk · 21st October 2009, 21:14

From my personal experience, I've learned that it is always better to transport a bike through train. There are parcel services (Green Express is one) that will send your bike in a train. You dont have to go around bribing people at the station and all. Bike arrives relatively untouched. Its cheaper if you send it directly via Indian Railways, but you have to go through the hassle of getting it from the station and making sure its loaded on the right train etc. Only thing to do is to give the packer 50 bucks extra and make sure its packed very well.

Gati is pretty bad. Sorry, I am being too polite here, its absolutely pathetic. I sent my bullet from Amritsar to Chennai once. The bike arrived with broken indicators, a dent in the tank and side boxes, a hanging battery case ... it was a heart breaking sight.

Though I tried their redressal mechanism and shot off emails to their head office, nothing happened. I had to shell out to repaint the whole bike.

Gati has good reach, but not the quality of service we desire.

Rude7 · 23rd October 2009, 22:46

Thanks a lot for sharing.I will never go for GATI services after this.

DaiusPitar · 23rd October 2009, 22:58

Quote:

Originally Posted by topedgemonk

From my personal experience, I've learned that it is always better to transport a bike through train. There are parcel services (Green Express is one) that will send your bike in a train. You dont have to go around bribing people at the station and all. Bike arrives relatively untouched. Its cheaper if you send it directly via Indian Railways, but you have to go through the hassle of getting it from the station and making sure its loaded on the right train etc. Only thing to do is to give the packer 50 bucks extra and make sure its packed very well.

Any more info on this 'Green Express'? I have not heard of it and I am unable to find any info. My problem is that I currently cannot be at the source city from where the bike is to be shipped. I have to depend on some service who will pick it up, parcel/pack it properly, load it safely.

Or any other services for transporting a bike that you have had a good experience with?

Gill · 23rd October 2009, 23:26

Delivered. Finally.With broken tail light assembly, indicators and number plate gone missing.

phamilyman · 23rd October 2009, 23:35

Frankly, compared to what some of these are capable of doing - that is minor. But at least, its with you!

My personal choice is the train. Get it loaded in front of you - of course you bribe everyone in sight but the bike doesn't move/shift in the interval. In a truck you can never be too sure!

Gill · 23rd October 2009, 23:48

Agreed that it looks damage is not much. But the parts of RD350 are no more available in markets.It will for sure cost me few thousands to get them.

khoj · 23rd October 2009, 23:53

Quote:

Originally Posted by Gill

Delivered. Finally.With broken tail light assembly, indicators and number plate gone missing.

On the booking docket issued by Gati there used to be a statement by their MD to contact him in case of such goof ups with an email, else you could get it from their web site. Send a mail to him include photos if possible and something will happen, reimbursement for parts or maybe just a letter of apology even then it will help others who follow you.

Bomi · 25th October 2009, 18:25

Quote:

Originally Posted by Gill

I am in Chandigarh and m'cycle is in Bangalore central.My bike is insured. I was told by Gati representative that personal goods are not covered under transit insurance.

Gill, this is not correct. Six months ago I moved my cars from Gurgaon to Pune in a truck operated by a fleet carrier. As my cars had comprehensive insurance, the transit risk was also covered and I did not have to pay any extra. The same should be true of a bike - if it had comprehensive insurance, transit risk is already covered.

pgsagar · 25th October 2009, 22:06

By truck or by train, damage does happen more often than not. Neither is relaible. Best way of transporting is to get a small thick iron-sheet mini container fabricated. Roll your bike inside, slam the door, put a huge padlock, check it in with truck or train and forget about it. Even if they toss this things around, the scratches will be on the container and bike inside will be safe.

prajwalkashyap · 26th October 2009, 09:28

Considering all the hassles and the money that needs to be spent on repairs, if feasible, just ride up the distance. Its enjoyable, costs the same money and the bike is in your hands all the time.

Prajwal

21st October 2009, 19:24	#1
Gill BHPian Join Date: Aug 2007 Location: Mohali Posts: 701 Thanked: 16 Times	Poor service by GATI - Transporting a bike Good evening, Just felt like sharing with you the trauma I have been going through since last 3 days because of GATI ltd, If anybody can help out, it would be appreciated. I sent my motorcycle through GATI on 8-oct for Bangalore and the assured date of delivery was 19-Oct. I tracked on 19 morning about the package and it mentioned damaged. I called the toll free number and asked for the details and the person replied we are not aware about the extent of damage(it could very small or big).I requested them to plz deliver the bike on consignee's address.Since then, it's been three days, I still have no idea what is damage like,worst of all I fail to understand why they aren't delivering the bike to mentioned address. I have called them and number of times, still no avail.Today I was put on hold for 25 mins and nobody answered the call, once it was put on hold.Nobody is answering the Bangalore central number of Gati office. Would be great, If someone can guide me how to proceed further, I am stuck. Cheers! Gill.
	() Thanks

21st October 2009, 19:39	#2
NetfreakBombay Senior - BHPian Join Date: Jan 2008 Location: Bombay Posts: 1,481 Thanked: 1,128 Times	I think they only transport bikes if you buy transit insurance. Insurance processing might be taking this time. How much did you have to pay for it? Did cost include insurance? Last edited by NetfreakBombay : 21st October 2009 at 19:44.
	() Thanks

21st October 2009, 19:42	#3
BaCkSeAtDrIVeR Senior - BHPian Join Date: Jun 2007 Location: Kochi Posts: 2,540 Thanked: 758 Times	If the mountain does not come to Mahomet, Mahomet will go to the mountain. Why can't you go to the Gati office? Make sure you note down the amount you pay for transport from your Home / office to their office. (in addition to expenses of fixing the repairs, of course).
	() Thanks

21st October 2009, 19:52	#4
Gill BHPian Join Date: Aug 2007 Location: Mohali Posts: 701 Thanked: 16 Times	I am in Chandigarh and m'cycle is in Bangalore central.My bike is insured. I was told by Gati representative that personal goods are not covered under transit insurance.
	() Thanks

21st October 2009, 21:04	#5
fast_elegance BHPian Join Date: Jun 2009 Location: Mangalore/Bangalore Posts: 456 Thanked: 292 Times View My Garage	Oh.. This is bad and i thought only VRL was bad in bike transportation. Even VRL informed me that the bike would not come under the transit insurance when i was transporting my bike from M'lore to B'lore. When my bike arrived, it had a broken indicator, a scratch on the petrol tank and rear no. plate bent and I have no one to blame .
	() Thanks

21st October 2009, 21:14	#6
topedgemonk BHPian Join Date: May 2008 Location: TRV Posts: 66 Thanked: 10 Times	From my personal experience, I've learned that it is always better to transport a bike through train. There are parcel services (Green Express is one) that will send your bike in a train. You dont have to go around bribing people at the station and all. Bike arrives relatively untouched. Its cheaper if you send it directly via Indian Railways, but you have to go through the hassle of getting it from the station and making sure its loaded on the right train etc. Only thing to do is to give the packer 50 bucks extra and make sure its packed very well. Gati is pretty bad. Sorry, I am being too polite here, its absolutely pathetic. I sent my bullet from Amritsar to Chennai once. The bike arrived with broken indicators, a dent in the tank and side boxes, a hanging battery case ... it was a heart breaking sight. Though I tried their redressal mechanism and shot off emails to their head office, nothing happened. I had to shell out to repaint the whole bike. Gati has good reach, but not the quality of service we desire.
	() Thanks

23rd October 2009, 22:46	#7
Rude7 BHPian Join Date: May 2009 Location: Vijayawada Posts: 110 Thanked: Once View My Garage	Thanks a lot for sharing.I will never go for GATI services after this.
	() Thanks

23rd October 2009, 23:26	#9
Gill BHPian Join Date: Aug 2007 Location: Mohali Posts: 701 Thanked: 16 Times	Delivered. Finally.With broken tail light assembly, indicators and number plate gone missing.
	() Thanks

23rd October 2009, 23:35	#10
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,975 Thanked: 4,673 Times	Frankly, compared to what some of these are capable of doing - that is minor. But at least, its with you! My personal choice is the train. Get it loaded in front of you - of course you bribe everyone in sight but the bike doesn't move/shift in the interval. In a truck you can never be too sure!
	() Thanks

23rd October 2009, 23:48	#11
Gill BHPian Join Date: Aug 2007 Location: Mohali Posts: 701 Thanked: 16 Times	Agreed that it looks damage is not much. But the parts of RD350 are no more available in markets.It will for sure cost me few thousands to get them. Last edited by Gill : 23rd October 2009 at 23:50.
	() Thanks

25th October 2009, 22:06	#14
pgsagar BANNED Join Date: Nov 2006 Location: Vizag Posts: 2,637 Thanked: 3,642 Times View My Garage	By truck or by train, damage does happen more often than not. Neither is relaible. Best way of transporting is to get a small thick iron-sheet mini container fabricated. Roll your bike inside, slam the door, put a huge padlock, check it in with truck or train and forget about it. Even if they toss this things around, the scratches will be on the container and bike inside will be safe.
	() Thanks

26th October 2009, 09:28	#15
prajwalkashyap BHPian Join Date: May 2008 Location: Melbourne Posts: 292 Thanked: 76 Times	Considering all the hassles and the money that needs to be spent on repairs, if feasible, just ride up the distance. Its enjoyable, costs the same money and the bike is in your hands all the time. Prajwal
	() Thanks