[jkpz]

Originally Posted by lionell

Bike is deposited at the SVC. They are doing the checks and I shall know by the end of this week.

We could not try with another tyre as they are not authorised, rather willing to swap it with a new NX lying in the showroom.

If they refuse I will take other steps.

In my case the Delhi team visited my SVC in Bangalore and mentioned the SVC guys to do some changes. They mentioned the rear wheel bearing being faulty and the T-Stem is slightly misaligned, so they ordered the parts and will fit them and test in 2-3 days.

Still wondering how a brand new CBU bike has all these kinds of damaged parts.

[jkpz]

Originally Posted by PreethamNag

One of my friends Vstrom SX had the same issue after complaining N number of times to the service center it remained unresolved then we decided to solve it ourselves.
1 Got the tyre removed and reinstalled to eliminate possibility of improper tyre bead fitment
2. Got the the wheel balanced
Issue still persist
3. Removed the forks and checked the cup/cone set bearing surprisingly there was wear for a very less run bike. Replaced it with a new bearing and the issue was solved. The bearing seating was at a small angle either manufacturing issue or what our mechanic told was while getting the bike down from the truck during transportation they might have dropped the front hard which might have caused the issue.

Aren't they supposed to provide a replacement by law if such issue persists even after they tried to repair? Only reason I don't prefer this is because of the time it would take.

As for my case, right now Honda Delhi team inspected the bike, mentioned some parts needs to be replaced (T stem and rear wheel bearing). Currently waiting for the parts to come.

[jkpz]

Originally Posted by jkpz

In my case the Delhi team visited my SVC in Bangalore and mentioned the avc guys to do some changes. They mentioned the rear wheel bearing being faulty and the T-Stem is slightly misaligned, so they ordered the parts and will fit them and test in 2-3 days.

Still wondering how a brand new CBU bike has all these kinds of damaged parts.

An update. Only sad news for me.

They again gave me the bike after replacing the T-stem and top plate with new ones and also checking the wheel alignment (front) but when I insisted they said back wheel also checked for alignment.

Took a test ride nothing was changed. Furthermore now there is increased vibrations in the handlebar, like very noticeable compared to last time. Again asked me to wait.

On another note, I gave the bike with half a tank of petrol and at 400km odo reading. When I test rode it this time the fuel level was at the lowest and blinking. Furthermore they have driven the bike for 70km when I compared the odo reading (I took photos when I dropped the bike there). They said they didn't take out any petrol and it was only used for testing the fixes they made.

Is it sensible for me to say that I don't want this bike anymore. Hell it has been 30 days today since the purchase and the bike has been in the service center for 22 days (and counting).

[jkpz]

An update. Only sad news for me.

They again gave me the bike after replacing the T-stem and top plate with new ones and also checking the wheel alignment (front) but when I insisted they said back wheel also checked for alignment. Gave back the bike, again asked me to wait.

Took a test ride nothing was changed. Furthermore now there is increased vibrations in the handlebar, like very noticeable compared to last time.

On another note, I gave the bike with half a tank of petrol and at 400km odo reading. When I test rode it this time the fuel level was at the lowest and blinking. Furthermore they have driven the bike for 70km when I compared the odo reading (I took photos when I dropped the bike there). They said they didn't take out any petrol and it was only used for testing the fixes they made.

Is it practical/better for me to say that I don't want this bike anymore? It has been 30 days today since the purchase and the bike has been in the service center for 22 days (and counting).

[N4Revv]

Hi, Already told you that it is very difficult to pin point the exact reason behind this issue. They will keep on changing T stem, cone set, wheel bearings, chain tension and what not. It could be related to frame of bike also. I faced the same, got fed up and in the end sold my CBR250r bought Aerox155 and happy since then. Please ask your service centre for changing frame of the bike to check if its the reason behind this.

[jkpz]

Originally Posted by N4Revv

Hi, Already told you that it is very difficult to pin point the exact reason behind this issue. They will keep on changing T stem, cone set, wheel bearings, chain tension and what not. It could be related to frame of bike also. I faced the same, got fed up and in the end sold my CBR250r bought Aerox155 and happy since then. Please ask your service centre for changing frame of the bike to check if its the reason behind this.

Yes, I agree. The only thing is that whenever I ask anything to them (mechanically), they dismiss it. They used to nod and say we'll check then not check it. But this time they mentioned they are not allowed to do what I say unless Honda themselves contacts the SVC and tell them to do that. Which is correct as mechanics can't do anything at free will as if it causes some issue, Honda will be liable. This three level communication is such a slow process. It takes two days for the svc to get started to do anything after communicating with Honda. And if it is a part replacement great, another 3 days wait.

Tires, chain tension, rear wheel alignment: These things I asked them while dropping the bike for the first time. I asked them to just check if these are the culprits. The only thing they did was adjust the cone set. This has been repeating since the first day.

[navpreet318]

Did you ask them to check the frame? They're changing all the attachments, whereas the culprit might be the frame.

A frame not correctly cooled after welding the joints or removed from the jig and fixture while welding is hot might result in this kind of deformation. It can also be incorrectly angled machining for the mounting points of the front T stem or the rear swingarm.

I can very well understand the problem with the Dealership staff that they simply cannot work on it without principal company's approval but you need to try and ask the correct persons for this.

Either get connected to the TSM or ASM or ZM of the principal company. If they are not willing, have a word with the dealer principal and request him to arrange a meeting with the company officials, sales as well as service.

See Dealer principals are generally reasonable people. They, infact let me rephrase, we, are just traders who invest in Infrastructure, Manpower, Stock in order to sell and represent the principal company at a particular location. The product, its quality, robustness, problems, reliability are all responsibility of the company. Have a word with them.

[jkpz]

Originally Posted by navpreet318

Did you ask them to check the frame? They're changing all the attachments, whereas the culprit might be the frame.
A frame not correctly cooled after welding the joints or removed from the jig and fixture while welding is hot might result in this kind of deformation. It can also be incorrectly angled machining for the mounting points of the front T stem or the rear swingarm.

Yes, almost all the things to check given in the thread I asked them first. They kept saying frame is fine when I checked how they confirmed it they just said "we checked it and the frame doesn't have any alignment issues". Now that I'm thinking of it they might have just said that to keep me quiet. Will ask through Honda again once they call me.

[PreethamNag]

Originally Posted by jkpz

Aren't they supposed to provide a replacement by law if such issue persists even after they tried to repair? Only reason I don't prefer this is because of the time it would take.

Well ideally yes, but then probably that would take a lot more effort, time arguing with the dealership. So sometimes I feel when we can better to get it fixed ourself we end up learning something on the positive side.

I think you can try writing a strong mail to HMSI keeping the service head and may be even the ceo in loop, do mention that you are willing to proceed legally if issue isn't solved in certain timeframe.

[jkpz]

Originally Posted by PreethamNag

Well ideally yes, but then probably that would take a lot more effort, time arguing with the dealership. So sometimes I feel when we can better to get it fixed ourself we end up learning something on the positive side.

Yeah, it is going to take time going through this but since it is a new bike, I really don't want to do anything like this. Concerns like what if the frame is actually bent, or even damaged. If it is a big repair then that would mean a lot of money. And if I take it out of SVC and drive it much longer, it could possibly turn out to be bad for my case.

Originally Posted by PreethamNag

I think you can try writing a strong mail to HMSI keeping the service head and may be even the ceo in loop, do mention that you are willing to proceed legally if issue isn't solved in certain timeframe.

I can't find any official emails or contact numbers from their websites. There is a lot of regional office numbers in the website which is just kept for decoration. None of those numbers work (tried in all formats). The only one which works was (I think) the Kolkata one. Where some random guy picked up and asked me to call South Regional office and imediately cut the call.
Even the current person I am talking to refuses to give me any details about contacts for escalating the issue. Honda strictly follows callback pattern where they have to call me based on issue priority (which they decide).

[dinesh_redhawk]

Originally Posted by jkpz

Is it sensible for me to say that I don't want this bike anymore. Hell it has been 30 days today since the purchase and the bike has been in the service center for 22 days (and counting).

Which service center ? Topline near Madhus?

[jkpz]

Originally Posted by dinesh_redhawk

Which service center ? Topline near Madhus?

The one in Cambridge Road, Halasuru.

[Cyborg]

Originally Posted by jkpz

Is it sensible for me to say that I don't want this bike anymore. Hell it has been 30 days today since the purchase and the bike has been in the service center for 22 days (and counting).

Jkpz - really feel for you, sorry to hear such a painful experience after spending so much money.

Please see if you can reach some higher ups in Honda who can help you. The service centre seems useless in this regard.

All the best, pray your motorcycle gets sorted soonest. Do keep us updated.

Cheers

[AtheK]

People pay top money for Honda for peace of mind, this experience is nothing short of disaster. Feel for you @jkpz buddy, hope this gets resolve sooner.

That said NX500 seems to be a bike from Honda stable which has had issues from the factory itself, few other members have also stated the same. Maybe Honda needs to fix it at assembly line and then do a recall and fix customers bike.

My thought of buying NX500 later in the year is completely gone, hopefully BMW price the GS450 sensibly, I would rather put my money with them now.

[jkpz]

Originally Posted by Cyborg

Jkpz - really feel for you, sorry to hear such a painful experience after spending so much money.

Please see if you can reach some higher ups in Honda who can help you. The service centre seems useless in this regard.

All the best, pray your motorcycle gets sorted soonest. Do keep us updated.

Cheers

The svc manager is communicating whatever I say and the higher ups say correctly back and forth. Even invited me to a short meeting last time I was at the SVC with the higher up. I think he is Just annoying that it takes a lot of time. They refuse to give me direct contact to the higher ups in any way.

Originally Posted by AtheK

People pay top money for Honda for peace of mind, this experience is nothing short of disaster. Feel for you @jkpz buddy, hope this gets resolve sooner.

That said NX500 seems to be a bike from Honda stable which has had issues from the factory itself, few other members have also stated the same. Maybe Honda needs to fix it at assembly line and then do a recall and fix customers bike.

My thought of buying NX500 later in the year is completely gone, hopefully BMW price the GS450 sensibly, I would rather put my money with them now.

Yes, the reason I went for Honda, even though they are overpriced in India, was for the peace of mind. Also I was always a Honda fan coming from my first CBR150R, such a nice bike which had absolutely zero issues. Sad that I sold it. Going back to Honda.

The F450GS looks like a great option, only reason I didn't want to buy it was because at the time I was researching bikes, it seemed like a long wait for the release so didn't consider it. And then Honda released a new 500.

Thank you for the kind words folks. Yeah I'm sitting here devastated since the purchase.

An update:

Got a call from service center manager. They mentioned that an entire team of Honda technicians are at my location to inspect and figure out the issue. Also mentioned there are engineers from Thailand factory (not sure if I understood this part right, if they are engineers from the actual factory or just a team who handles it here) who will be at the site working on the bike. A complete disassembly and then reassembly will be done to check each parts from the frame to everything else. They will replace the parts which are found faulty. Also assured me that I'll get the bike exactly in new condition (because I complained about handlebar vibrations after the last service) and there won't be any other issue.

Still a bit worried that I'll be getting a re-assembled bike and it may have some part re-assembled incorrectly or not tightened properly. Depends on the engineers and I can't really say anything about that I guess. What if they make it better, no one knows. Although from all the recent experiences I had with Honda mechanics (blaming exhaust, brake reservoir, engine bulge being to the right is the cause of right lean), the latter is not going to happen imo.

They mentioned they will take 3 days to arrive and discuss what to do, then after that god knows how many more days it will take to complete everything. Another 5 days without the bike means that the bike will have officially completed one month of being in the service center :046: