[Raul258]

So I had got my RE interceptor last year and had an uneventful year in terms of the maintenance of the bike.
Had my second service in May 2024 at Kwality service center Jarganahalli, Bangalore. I had mentioned a few concerns during the service which was engine stalling and front tyre wobble. Got the bike with none of the issues rectified from the service center. I had the bike delivered to my workplace after service and had no time going back to the service centre.

A month after the service, I got the check battery light on in the instrument cluster. The next day the bike refused to start and I had to call the RSA. The RSA seems to be managed by another firm named Europ assistance. They sent me a number of a technician at Kwality service center who was assigned my case. I called him and he had no clue about the issue.

He told me he can't come now and the RSA will only be available tomorrow and if I want I can jump start the bike and reach the service centre! I was shocked at this point. I was lucky the bike was at my apartment and not in the middle of the road. I managed to start the bike by rolling down a ramp in my parking lot and headed to the service centre.

Just 1.5 km from the service centre, the bike stalled again and I was lucky not to be hit by any vehicle behind me. I managed to park the bike at the roadside and called the service centre again.
The response I got was very callous. I told them I will pay for the transportation and I just wanted to jump start the vehicle. But they just told me to wait and will get back. I waited for an hour just five minutes away from the service centre.

Finally I decided to call the nearby garage and they came within 10 minutes and replaced the battery on the spot. Had to pay 3500/- for a new battery which was supposed be replaced for free under warranty. I was literally pushed for extending my RSA from the RE service centre last month and had paid 999/- for having a peace of mind.

My question to RE is how can a battery drain out in a 1 year old bone stock vehicle? And why do they offer RSA if they don't intend to provide good service?. RE is just riding on the fan following for its brand name and it's just a matter of time when their market position is taken over by some other manufacturer.
Mods please merge this post to relevant thread if needed.

[V0rtex]

You should email RE regarding this. Battery drainage is an issue with the interceptor, especially if you leave the bike unused for a couple of days.

[Raul258]

This is just a day after replacing the battery. I am getting battery low warning in the instrument cluster. Have disconnected the battery for now. Planning to drop the bike in a good authorised service centre.
Don't understand why the bike is having issues just after service. I haven't even done a water service for the bike.
Read similar issues with the interceptor in the forum related to the relays. Will get back after the diagnosis.

[Captain Slow]

Originally Posted by Raul258

This is just a day after replacing the battery. I am getting battery low warning in the instrument cluster. Have disconnected the battery for now. Planning to drop the bike in a good authorised service centre.
Don't understand why the bike is having issues just after service. I haven't even done a water service for the bike.
Read similar issues with the interceptor in the forum related to the relays. Will get back after the diagnosis.

The RR (Regulator Rectifier) unit in the interceptor is a common problem. My bike faced the same issue, battery replaced and next the battery light comes on again.
I had the RR (Regulator Rectifier) of my bike replaced 2-3 times. All this happened post warranty.
It would be best to choose another service center and leave the bike there and let them fix it for you.

[Raul258]

Update on the issue: I dropped the bike at another service center and they replaced the RR unit in the bike under warranty. The low battery sign has gone for now.

[parrys]

The Question: Is Royal Enfield service and their RSA useless?
My Answer: Not just RSA, Royal Enfield's entire approach towards quality product, quality control & quality service is useless in my opinion.

They are so focussed in bragging about leading the middle-weight category worldwide, that after selling the said number of milestone units, they just forget about the heavy piece of metal they just pushed down the throat of their customers.

Yes, I still picked up an INT 650 in March 2024. Like I said before; I love my motorcycle but I hate Royal Enfield's operations.

Remember I posted about my bike's battery going dead (Fast Single to a Smooth Twin | KTM Adventure 390 to Royal Enfield Interceptor 650) in just 3 months since purchase. Team-BHP shared this on social media.

Guess what?
Amaron customer care had the courtesy to call back and check what the issue was.
Meanwhile, Royal Enfield top brass enjoying sunny Barcelona launching yet another product, which we can only hope, is niggle-free. But we know that is wishful thinking.

[ostrish]

Their service is useless. Moved away from them as soon as it was possible.

My bug bear is that RE still sticks those horrible free/paid service stickers on the front brake master cylinder. They are difficult to remove and need special adhesive removers to clean up.

Can you imagine being a motorcycle brand that willingly defaces their customer's bikes for a service centre's internal administrative purpose? Wish that had a modicum of thoughtfulness.

[2wheelsvaga]

Originally Posted by ostrish

Their service is useless. Moved away from them as soon as it was possible.

My bug bear is that RE still sticks those horrible free/paid service stickers on the front brake master cylinder. They are difficult to remove and need special adhesive removers to clean up.

Can you imagine being a motorcycle brand that willingly defaces their customer's bikes for a service centre's internal administrative purpose? Wish that had a modicum of thoughtfulness.

Years ago, there service and training of the personnel was pathetic. Mechanics who specialised in only working on CI Bullets were legendary.

Now it seems standards have gone up, but I don't get the feeling that things are radically different. It's become quite centred on conducting checks through electronic aids.

My question to you is--how does one avoid going to the RE service people? The local mechanic just don't have the electronic and other machines available to them. I would be happy going to one but it seems one can't avoid RE.

[Sebring]

Not on my bike. They haven't stuck anything (Company owned service at BTM) However, use GOOGONE to clean up. It comes off easily

Originally Posted by ostrish

My bug bear is that RE still sticks those horrible free/paid service stickers on the front brake master cylinder. They are difficult to remove and need special adhesive removers to clean up.

[czar6502]

Is the company owned Service Centre in BTM better than the dealership run ones? I purchased my Hunter 350 from Aavahan motors Kalyan Nagar, and their service quality is quite pathetic too. Will switching service centres have an impact on the warranty?

I have penned down a very interesting incident with them that explains why I do not trust them with my bike:

After my second service, I had gone to collect my motorcycle. The SA there proudly came up to me and said they had replaced some clip that had broken. (It clips the fuel line in place into the injector) they had proudly told me that they proactively replaced it under warranty. It costed 7 rupees.

Later one evening when I was riding home, fuel suddenly started spraying from under the tank and the bike kept jerking. The fuel fell on the hot engine and instantly vaporised. Some fuel even fell on my pants. I switched the motorcycle off and requested for RSA.

They sent someone from Europ who was coming from Nayandahalli. I was stuck in Frazer town. It was a Sunday evening. The RSA person took 2 hours to arrive. He helped me transport the bike to my house.

When I reached home, I tried to plug the hose back into the nozzle but it would not stay for long before fuel started leaking again. I then felt a clip and realised that when they replaced the "clip", they had indeed forgotten to ensure that it actually "clipped" into the nozzle opening. I ended up fixing that on my own.

On the following service, I brought this up with the SA. He just brushed it away saying it probably happened because of the way I rode. Considering the fact that I have covered 10k Km and it has happened once after they replaced the "clip"?

My riding style has been more or less the same since Day 1.

I am a victim of their 5 year extended warranty plan and unfortunately have to stick with them until that.

[subhasis]

The RE service centers in Bangalore are truly disappointing. I also own a Hunter 350—a fantastic machine—but the service staff lack knowledge and empathy. They're often arrogant and seem more interested in lecturing customers on how to ride than actually listening to their concerns. It’s frustrating, and I now feel nervous about taking my bike in for servicing, as I'm worried they might end up causing more issues.

At one of these centers, I was supposed to get a part replaced under warranty. It’s been 3-4 months, and they still haven’t managed to procure it.

[2wheelsvaga]

Originally Posted by czar6502

Is the company owned Service Centre in BTM better than the dealership run ones? I purchased my Hunter 350 from Aavahan motors Kalyan Nagar, and their service quality is quite pathetic too. Will switching service centres have an impact on the warranty?

I have penned down a very interesting incident with them that explains why I do not trust them with my bike:

I am a victim of their 5 year extended warranty plan and unfortunately have to stick with them until that.

How good is the RSA when you're out on the highway? I am thinking of mainly what happens when you get a puncture on one of the motorbikes that have spoked wheels.
Also, do you, or others, have experience with coordinating a puncture repair with a local mechanic? Is there a quick video or other explainer that you can share?
I have wonder often how riders manage if they have a puncture on the highway. Surely, the RSA is effective only within city limits.

[aargee]

Originally Posted by Sebring

Not on my bike

Not on mine as well; I think it all depends upon how we perceive & treat the people working at ASC. A few times ASC suggested me to visit specific mechanics outside ASC to get some minor adjustments just because it costs more at ASC & also I could save a lot of time.

If we can get a FNG, we could also get a FN-ASC

[czar6502]

Originally Posted by subhasis

The RE service centers in Bangalore are truly disappointing. I also own a Hunter 350—a fantastic machine—but the service staff lack knowledge and empathy. They're often arrogant and seem more interested in lecturing customers on how to ride than actually listening to their concerns. It’s frustrating, and I now feel nervous about taking my bike in for servicing, as I'm worried they might end up causing more issues.

At one of these centers, I was supposed to get a part replaced under warranty. It’s been 3-4 months, and they still haven’t managed to procure it.

I completely agree. The Hunter is awesome! It is like they want us to ride the bikes in a certain manner only.

What is the part that you are waiting for? I know a dealer who deals exclusively in RE spares and have bought many genuine spares from him including a chain sprocket kit. I would be happy to give you his store info.

[czar6502]

Originally Posted by 2wheelsvaga

How good is the RSA when you're out on the highway? I am thinking of mainly what happens when you get a puncture on one of the motorbikes that have spoked wheels.
Also, do you, or others, have experience with coordinating a puncture repair with a local mechanic? Is there a quick video or other explainer that you can share?
I have wonder often how riders manage if they have a puncture on the highway. Surely, the RSA is effective only within city limits.

I think RSA works almost anywhere but it is the waiting time that is the problem. Would you be okay waiting at the highway for hours together?

Since Hunter comes with alloys, I did not have too difficult of a time when it did get punctured. Although each puncture costs a bomb to fix.
Punctures are unavoidable, but there are kits for tubeless tyres that help fix punctures easily.

Here is a video that shows how a tubed tyre puncture is fixed,

https://youtu.be/TvuGmuMdTd4?si=MT0QtDjrng-nSF0j