[citylights01]

Hey guys,

Apologies for a super long post in advance, but I wanted to draw the full picture and not miss context.

I was trying to get a NOC for my Two-wheeler(Access 125 bought in 2019) from our RTO(Gandhinagar) - RTO helpdesk said to file it online, since all such applications are filed online now. I did that, the and documents got verified and everything, but they can't issue an NOC from their end because the system shows there's no Active insurance on my Vehicle.

When I bought it in 2019, I got a 1 year comprehensive + Additional 4 years(total 5 years) Third Party/TP insurance from ICICI Lombard. Over the years, I've been renewing for First Party and Personal Accident Insurance through Policy Bazaar since it was cheaper there, showroom was quoting 3X that. My current active policy is from Liberty Mutual(both for Personal Accident & First Party).

I called Liberty and they mentioned that the active TP policy showing from my vehicle is from Reliance General(which was the first party policy I bought last year) and they need to be the ones updating it with VAHAN. I called Reliance General and they said they don't have any active policies for my Vehicle, and to double check the policy schedule for it. I checked my Policy schedule - it said that the active TP Policy to be from United India Insurance, for some reason(with expiry in 2024), strangely United India is the First Party Policy I bought for the year before that, which also indeed actually expired in 1 year. United India's customer support lines went unanswered.

I dug up the docket that showroom handed me when I bought the vehicle, and in there was the original copy of the ICICI Lombard insurance, so I just decided to give them a call. This is what I see on the VAHAN vehicle details page, btw, no mention of the TP Policy cover that extends till 2024 June.

I called them up, they mention that my Policy doesn't have the vehicle's registration number updated in it - probably because the policy was generated while the vehicle didn't complete the registration(indeed the case, policy schedule doesn't show the Registration number, only Engine number and 5 digits of Chassis) and they were only able to fetch it using the Engine number. So that's why it isn't synced, and I'll need it to be updated first and then they'll be able to update it with VAHAN. This doesn't make sense because the comprehensive policy seems to have synced with VAHAN alright, the TP cover was part of the same policy, it should have shown that as well.

Either ways, I've sent required docs to Lombard for them to update the registration number on the Policy - but that doesn't feel like it'll fix the issue.

Any ideas on how I could get this fixed with the VAHAN database?

[anjan_c2007]

Rather than only calling them up, please visit your insurer's office with all your vehicle documents. If feeling troubled by the staff, please meet the branch head narrating the issue. The policy can only be updated on the VAHAN portal by the insurer who issues it and noone else.

It's like a child saying he had come to school yesterday, but the teacher had marked him absent. He can prove his presence in school showing the classnotes he jotted down yesterday and also answering questions to his teachers to prove his presence.

[ani_meher]

Rather than calling them, try emailing them. My policy too was not uploaded in Vahan, but a simple email with details did the job.

[TorquePull]

Email them with details and they can fix it in few hours.

My Liva's insurance wasn't showing on Vaahan portal, it was part of mandatory TP insurance and I found this towards the end of 3rd year only. I contacted the Toyota dealer and their insurance department asked me to share screenshot on WhatsApp, which I did and within few hours they sent a screenshot showing it has been updated from their end. I checked and found it was updated.

[raptor_diwan]

I had the same problem with my Dominar, and I emailed them about the issue. They promptly resolved it and provided an explanation. The 1+4 year insurance was introduced around 2019, and during that time, the RTO portal was not modified to accept more than 1 year in their records. Consequently, they initially added only 1 year in the portal. After 2020, the RTO portal was updated to accommodate up to 5 years of insurance.

For those who purchased in 2019, like me, they need to email a copy of the insurance and RC, and the necessary updates will be made. The portal is now ready to accept entries for 5 years of insurance. In my case, I called the showroom where I bought the Dominar, explained the situation, and they provided me with the contact information for an insurance representative. I sent an email to the provided address, and the issue was resolved within 24 hours. I recommend emailing them or contacting the showroom from where you made the purchase.