[tech_rider]

My scooter is also dead for last 20 days because of rat bite. One person identified this on 5th day via home visit and asked to initiate insurance claim. I completed all formalities from my end with in hours. But they don't seem to come for pickup. After multiple followup with customer care, last Sunday they picked up scooter to nearest service center. No idea when it will be fixed. They informed me entire wiring harness needs to be replaced. I wonder why a simple join/patch on that skinny wiring wont solve this issue.

Those who are familiar with consumer laws, please let me know if there is any option to take them to court because of poor after sales. I cannot blame them here for manufacturing issues because of rat bite was evident under mat area. But I have ola care plus which should be a guarantee to pick vehicle for repair in 3 days from date of report.

Funny thing is initial days, first question they asked was if my ola impacted by flood. It seems funny to me as they claim scooter is water resistant with IP protection and all, with lots of people driving it in water logged area, and even dropping in sea.

[vivekgk]

Hi Everyone,

Sorry I was unable to provide regular updates on my Ola S1 Air situation. As I last mentioned, the scooter was at the ASC, and I was not getting proper update from them. I was following up with the Customer care every day, and they kept insisting that I would get an update from the ASC. the only way I could get in touch with the ASC was if I were to go there in person.

As I was busy at work even on holidays, I was only able to try and go to the ASC after work. To their credit, when I went there once at 8 pm, they were still open! I had a discussion with their manager, and he said that they had finally got the battery shipped in, and they were just waiting for the approval from the head office to replace the battery. he assured me that the scooter would be delivered in 3-4 days time. I left with slightly lifted spirits.

However, it was another full week before they replaced the battery, and they didn't even inform me. It was only during one of my now "routine" daily calls that they said, yes, the battery has been replaced a couple of days ago, you can pick up the scooter, sorry for not informing you.

I had seen on the app that the battery was suddenly showing 50% charge from 0, and then showed that it was being charged, but I didn't know what to make of it, and they were not answering my calls regularly either.

So finally, after almost a month at the ASC, I picked up the scooter on the 22nd of December, 2023. (It was picked up by the RSA team and delivered to the ASC on 23rd November, 2023, about a week after it had broke down)

I asked about the receipt for the repair, and they said there was no receipt for warranty replacements as there was no bill to be paid. The entire issue was erased from the Ola Electric app's service history as well, as if it had never occurred at all. The scooter had about 94% charge when delivered back.

On the way home, I felt that the motor felt slightly rough while accelerating. Looking back, I should have gone right back and reported the issue then and there, but I was just tired of it all, and I decided to let it go, since it was a minor niggle. Boy was I ever wrong!!!

I took the scooter to work that day itself, and the day after that as well. The scooter seemed OK, and it was accelerating well in all modes. Ola's regen doesn't work when the battery is above a certain level, but after the charge level dropped a bit it started working too. However, in slow traffic, I felt that the roughness was increasing and the motor was feeling strained. After I reached home, I decided to pinpoint exactly at what speed the harshness was felt. After trying at various speeds, I concluded that the grinding was at its harshest at 10-12 kph, and disappeared at 20kph. One worrying thing was that the battery seemed to be draining quite badly, dropping to 50% from 90% after just 2 days, driving less than 20 kms. I recorded a couple of videos of the noise for sending to the service guys.

https://youtu.be/IFXesjtbFpU

https://youtu.be/LTlddZH0RnM

I also noted that setting regen to higher levels increased the noise, but turning off regen didn't make the noise go away. I parked it safely in the garage and initiated another RSA. Somehow, this RSA request got assigned their Coimbatore service centre in Tamilnadu some 400 kms away, despite me providing the accurate location on the map, and I kept getting calls from them asking about my location. I called up the service centre and explained the situation to them.

As usual, they played the same game of assuring 1me that the vehicle would be inspected and picked up, but nothing happened for a couple of weeks. Then on the 3rd of January, someone came to my home and had a look at the scooter. By then the battery had dropped to 15% from just sitting idle. They connected the charger, said they would pick up the scooter later that day, and I never heard from them again.

Finally on 4th January 2024, I got fed up and took the vehicle to the ASC yet again. They were reluctant to take it in and asked me to come after 2 weeks!!! After about an hour and a half of badgering, they finally entered it in the register. But they still wouldn't even take it inside to the yard, saying that it would be fine on the roadside where I had parked it, right in the baking sun. I finally cajoled a security guard to open up their makeshift barricade and push my scooter into the yard. The yard was full to the brim, and I counted about 130 scooters, a lot of them 2nd Gen.

While I was there, I spoke to several owners, 2 of them were 2nd Gen S1 Pro owners. Both were having issues with severe air leaks from the alloys and tyres. Apparently the tyres were not seated well on the alloy wheels causing tyres to become deflated in a couple of days. Another S1 Pro Gen2 owner said his scooter stopped responding to throttle while he was riding, and had to be towed here. It had been there for 2 weeks, and he was understandably furious.

As soon as I got home, I raised a complaint on the National Consumer Helpline. In the past couple of days, I have been contacted by several executives from Ola Head Office and from their Kerala Service head. I think that the attention that Team-BHP brought to my trials and tribulations has certainly had an effect.

I contacted the service centre yet again today, and they said that they were beginning the repair process, whatever that means. I also got a message on my phone saying that repair had been initiated on my scooter.

At this point, I am completely devastated that my ownership experience with my first EV has come to this. No matter how this turns out, I thank you, Team-BHP and fellow BHPians for the support given to me, and I once again implore prospective EV buyers to stay away from Ola brand. They only have marketing and sales in their mind, and care very little for buyers once they have got your money.

Thank God I didn't use the scrapping policy and scrap my 15 year old Mahindra Flyte, because otherwise I'd be totally stranded. Guess the ICE age isn't quite over yet, thanks to totally incompetent players like Ola.

[shancz]

Originally Posted by vivekgk

Guess the ICE age isn't quite over yet, thanks to totally incompetent players like Ola.

It clearly isn't happening anytime soon, despite what the government claims and what folks at Ola dream of.
If someone at the scale of Ola Electric can focus their attention on this problem, it will be history sooner than we expect.
Please correct me if I am wrong but I don't think its just an issue of capability but of intent as the issues seem to have increased with newer launches.

Although I find the fault also lies with us to an extent.
We as a riding population fell for the agressive marketing and furore that Ola created and disregarded their technical, logistics and operational competency.
We don't believe the FE numbers that any manufacturer tells us, how did we fall for the "no service needed" or the "250kms of range" or the "best electric scooter" spoken by just one person/manufacturer with no history in manufacturing anything while the other accomplished and competent players didn't make any such claims or noise ?

But as someone who looks at scooters as the easiest and most valuable segment for EV adoption, I think we should keep Ola out of the league of more mature and competent players like Ather, TVS, Bajaj and hopefully Vida.
Whenever I stumble upon this topic I get reminded of the age old saying : Everything that glitters is not gold.

Here's a video which sums up the big three manufacturers very well :
Credits to Providers :

YouTube : MotorInc

Wishing all Ola owners a Better and Happier experience this New Year. May the ordeals finally end.

[AdityaDeane]

Hello, having faced similar problems (My 2023 Ola S1 Air Midnight Blue | Ownership Review of SAIR) with my S1 Air, I can completely sympathize with you. But unlike you, my nearest service centre is 120kms away, and I can in no way take my scooter so far, unless they bring their Service Van here.

Due to my initial problems, they did some software update from there itself, and since then I've rarely gone out due to the mad traffic rush around Manali these days, not sure if my problem is completely resolved or not still.

I thought that my scooter had a noise issue, but viewing your videos, you have a severe problem in your scooter, much much worse than what I thought was a problem with mine. I hope your woes are over soon, and all us Air Owner's can finally breathe a sigh of relief with Move OS4 update and a hope of a better Service Response in 2024.

[demonashes]

I recently encountered a highly frustrating experience while attempting to purchase Ola Electric's S1X Plus. Initially enticed by the attractive offer, boasting an ex-showroom price of 89K and an on-road price around 102K, my enthusiasm swiftly turned to disappointment as the process unfolded.

Upon visiting the Experience center at Rajajinagar with my wife for a test ride, the S1X+ left a positive impression despite lacking a touchscreen. Notably, it featured a dual front fork and decent boot space. However, the absence of a physical key and the reliance on a PIN for unlocking posed an inconvenience, though the Bluetooth option seemed like a viable alternative.

After making an online payment on December 7th, with a promised delivery date of December 18th, I anticipated a seamless transaction. Unfortunately, communication from Ola Electric was lacking, and it wasn't until December 22nd that I received a call for vehicle registration. Due to prior commitments, I couldn't be present until January 2nd. Surprisingly, the representative insisted on my physical presence, causing a delay in the registration process.

In the New Year, on January 3rd, after numerous attempts to contact customer care, I was promised a callback that never materialized. Frustrated, my visits to the Experience center yielded the standard response, "Just wait for 24 hours, sir." This prompted me to reconsider my decision, especially after stumbling upon this thread echoing similar concerns about Ola Electric's customer service.

Attempting to cancel my order proved to be another ordeal as the app displayed an error, stating that my order was invoiced and could not be canceled. The situation escalated when I discovered my scooter had been allocated to someone else and already registered in Kolar! The manager assured me he would work on canceling the registration, allowing me to proceed with the cancellation process.

Around the same time, news of a 25K reduction for the Ather 450S caught my attention. Frustrated with Ola Electric's handling of my purchase, I decided to cancel my S1X booking and opted for the Ather 450S. After persistent follow-ups, the cancellation button on the app was finally enabled, and I canceled my order. While awaiting a refund, I headed straight to Ather this evening and booked the Ather S, hoping for a smoother and more satisfying experience. Fingers crossed for a better journey ahead!

This thread influenced my decision.

[fordday]

Originally Posted by demonashes

The manager assured me he would work on canceling the registration, allowing me to proceed with the cancellation process.

the cancellation button on the app was finally enabled, and I canceled my order.

Manager can enable disable cancellation, Cancel button appearing on the app. This seems next level AI

Anyway I cancelled my two Ola bookings long back. Never going near them again.

[vivekgk]

Update on Ola S1 Air: Damaged Hub Motor replaced and the scooter delivered on 13.01.2023

Hi Everyone,

On 13th January evening, I received a call from Ola service informing me that the scooter had been repaired and was now ready for pickup. I asked them if it was possible to deliver it home (0.5 kms away) as I was down with a fever, but they politely said that they did not have the staff for it at the time, as it was a weekend. My father drove me to the workshop and we picked up the scooter with minimal formalities, only having to sign a register. The scooter was already placed outside in the pickup area, and I could immediately see that the hub motor looked brand new, compared to the rest of the scooter which was dusty and rather dirty.

My daughter who had accompanied us was very excited to see me on the scooter, and immediately ran over and claimed her place on the footboard. She loves this scooter, I think it's the bright colour and the silent running.

As soon as I started off, I noticed that even in the Normal mode, there was a big improvement in the torque. As with all hub motors there is a small jerk while starting off, and the response is immediate. It definitely felt gutsier on the move as well. The vibration and the grinding noises were completely gone. The scooter felt as it had on Day 1. I had actually forgotten what it was like as it had been so long, and I was using my Flyte in between.

I have not had the time to fully test it as I was down with fever this weekend but I plan to do a full test drive in the upcoming days and see if there's any issue. The reason this vibration bothered me so much was that when my daughter is standing on the footboard, I rarely go over 20 kph, preferring to go at this "snail's pace" for safety reasons, as well as for her to enjoy the ride better without too much wind on her face.

As for me, I was originally planning to go ahead with my case and get a refund from Ola for the scooter, but realistically, it is not always possible. Hopefully, there won't be any more issues, but if I do, I will have you guys on my side to support me.

On a side note, I have decided to restore my 15 year old Mahindra Flyte. It is still one of the peppiest ICE scooters I've driven, and the best part is that it is a sleeper. It does not even try to look purposeful, but anyone who has ridden it will know what I am talking about. Mine needs some cosmetic surgery and some TLC, but if the government allows, I'll be keeping it for the foreseeable future.

Originally Posted by shancz

We as a riding population fell for the agressive marketing and furore that Ola created and disregarded their technical, logistics and operational competency.
We don't believe the FE numbers that any manufacturer tells us, [i]how did we fall for the "no service needed" or the "250kms of range" or the "best electric scooter" spoken by just one person/manufacturer with no history in manufacturing anything while the other accomplished and competent players didn't make any such claims or noise ?

For me, it was because this was their second attempt, and usually with any manufacturer, the issues that crop up initally are ironed out and sorted by the second iteration. In Ola's case, they went for a complete overhaul with the 2nd gen, changing too many things at one go. The battery is new, the network is new, the motor is new and even the frame seems to be new. Ironically, the design was carried over, which is usually the first thing to be changed in a generational change. The fact that they had changed everything should have been a red flag.

Originally Posted by shancz

But as someone who looks at scooters as the easiest and most valuable segment for EV adoption, I think we should keep Ola out of the league of more mature and competent players like Ather, TVS, Bajaj and hopefully Vida.

Scooters are indeed where EVs should be adopted the most, considering the sheer volumes involved. One of the things that you become very aware of once you switch to EV is the lack of noise, and you also become irritated by how noisy other vehicles are. I would add auto rickshaws and small 3/4 wheeled pickups to this list as well, as they pollute a lot, are noisy as hell whatever engine they use, and also cover large distances in their life cycle. Converting those to EVs would be a definite win-win. I happened to speak to an EV rickshaw owner (while my scooter was out of charge and was stuck at the office) and he had chosen the battery swap model for his Ape EV. It was a very practical option for his use case, as there was no charging downtime involved and no worries about battery replacement. If all small EV makers collectively decided to adopt to a common battery standard, this would remove a big stumbling block from the EV adoption path.

Originally Posted by AdityaDeane

Hello, having faced similar problems (My 2023 Ola S1 Air Midnight Blue | Ownership Review of SAIR) with my S1 Air, I can completely sympathize with you. But unlike you, my nearest service centre is 120kms away, and I can in no way take my scooter so far, unless they bring their Service Van here.

I had seen your thread and I was planning to add my 2 bits there, but then I got caught up in my own drama with Ola...

120 kms away from an ASC, and thus completely at their mercy. I can only imagine your suffering. I also saw that you had to actually manually reset the scooter by unplugging and plugging back in, something I didn't have to do, thankfully. Usually, any locking/screen issue I have are resolved by a soft reboot (POWER + REVERSE/CRUISE buttons held down for 10 seconds). Even today morning, my scooter's touch screen was not responding, and since the app too was not connecting, I had to do a reboot.

Originally Posted by AdityaDeane

Due to my initial problems, they did some software update from there itself, and since then I've rarely gone out due to the mad traffic rush around Manali these days, not sure if my problem is completely resolved or not still.

The reliability issue severely limits the usage scope of the Ola. I have seen numerous delivery guys here using the 1st gen S1 and S1 Pro as their service vehicle and spoke to a couple of them. Their main complaints were about the poor service and lack of adequate fast charging facilities. I think the only reason they are still using these is bacause the fast charging is still free, when available.

Originally Posted by AdityaDeane

I hope your woes are over soon, and all us Air Owner's can finally breathe a sigh of relief with Move OS4 update and a hope of a better Service Response in 2024.

Thank You... I did see the promo video for MoveOS 4, but considering the teething issues Ola seems to have everywhere, I would not upgrade to MoveOS 4 until it is considered reliable.

Originally Posted by demonashes

Around the same time, news of a 25K reduction for the Ather 450S caught my attention. Frustrated with Ola Electric's handling of my purchase, I decided to cancel my S1X booking and opted for the Ather 450S. After persistent follow-ups, the cancellation button on the app was finally enabled, and I canceled my order. While awaiting a refund, I headed straight to Ather this evening and booked the Ather S, hoping for a smoother and more satisfying experience. Fingers crossed for a better journey ahead!

This thread influenced my decision.

Even though my issue has been resolved for the time being, I would not feel right recommending Ola to prospective buyers after what I endured personally, and what I have seen other customers go through. I saw one Ola S1 Pro G1 owner who was literally begging them for brake pad replacement. The service centre had the part in stock, but they didn't have the staff to actually fit the pad. The customer finally negotiated and bought the replacement pads from the ASC to get them fitted outside. He had several months of extended warranty left, which he knew would be dishonoured if he got it fitted from outside, but he had no choice at that point. Unless Ola dramatically improves their service by hiring new personnel and focusing on after sales with the same vigor they do for their marketing, I don't see the situation improving.

Summing up, I was 100% sure that it would take Ola another month to get the motor replaced for my scoot. To their credit, they managed to do it in under 10 days. It is a major part replacement, and they got it done rather quickly. For that, I am thankful to them as well, and for the people at Ola who took note of the issue and reached out. I forwarded the team-bhp link to every Ola Official who called me whose number was whatsapp enabled. It would be rather ungrateful of me if I didn't give credit where it is due.

I'm also 100% sure that this thread and Team-BHP's support had a big role to play in the outcome, but I also hope, for every other Ola customer's sake, that no one has to raise hell like this to get the service they deserve after what they have paid for the product, and that this is truly the beginning of a better trend. Once again, A Big Thanks to Team-BHP and all the fellow BHPians who went through the thread and provided their valuable inputs.


Here's hoping that I will be able to turn this into a somewhat mundane and positive ownership thread, with happy miles and welcome surprises instead of nasty ones...

Thank You.

[Buzzaper]

That was a pretty quick motor replacement update. Glad that the problems were addressed aptly. Every day of owning an Ola S1 seems like a gamble, with increasing fear after seeing such threads. I just wish I don't face many problems with my Gen1 S1pro.

[m8002?]

Buying an Ola seems to be like buying those unbranded Chinese electronics ( speakers, earphones, smart watches ) on Amazon.

You use it till the day it works and then be ready to discard them (in Ola's case surrender to the apathy of the their customer service ).

[shortbread]

Originally Posted by Burgman_tales

There are tons of threads on tbhp, Twitter everywhere on how unreliable and full of issues Ola scooters are. I don't understand how they keep selling so many of them

Lack of sensibly priced options. Either there is the Ola or locals brands assembling chinese kits. Ather is expensive and small, Bajaj & TVS are overpriced and have their own flaws, plus availability issues at the start means people start overlooking these models even today.

The day a mainstream two wheeler maker comes with a straight forward reliable sensible priced electric scooter with no attached unnecessary complications like touch screens, over the air updates, speakers etc.. etc.. it will storm the Indian two wheeler space.

What India needs is an electric Activa and not a Tesla on two wheels!

[tech_rider]

Originally Posted by tech_rider

My scooter is also dead for last 20 days because of rat bite.

Finally my scooter got repaired and I picked it up from service center after 28 days since breakdown. Pheww ... That was one hell of follow ups on Twitter and phone calls, multiple trips to service center (25km away) to put some pressure. It costed around 7k to replace wiring harness, out of which 6.5k paid by Acko.

While I am glad that issue is fixed, I am very much disappointed with the timelines. Scooter was all dusty with no option to water wash in service center when I picked up. No one there bothered to clean it also. I lost my toolkit there, as I kept it inside trunk and trunk was not opening when I gave it to tow service. Since local mechanics cannot work on electric scooters, we will have to rely on mercy of ola service center, who are understaffed and taking loads of scooters for repair. Not sure how other EV brand support is. I really hope it would be better than Ola for sake of electric vehicle community. These poor after sale support will not help ending ICE age soon.

[vivekgk]

Originally Posted by shortbread

Lack of sensibly priced options. Either there is the Ola or locals brands assembling chinese kits. Ather is expensive and small, Bajaj & TVS are overpriced and have their own flaws, plus availability issues at the start means people start overlooking these models even today.

Exactly. At the time of purchasing the S1 Air, I was looking for an electric scooter because of the following:

1. Little to no regular maintenance required
2. Lack of NVH

It's funny that those were the exact things that went wrong with my scooter, but this was my thought process.

I didn't want to pay a huge premium over an ICE scooter. I need a powerful engine because I am a heavy person and a 100cc would struggle with me and family on it. So all the 100cc scooters were out. The only 100 cc scooter that is peppy is the Scooty Zest 110, which I bought for my dad. He has been complaining of poor service from TVS, and it has had certain fit and finish issues, like a seat that cannot be closed, even after 5-6 years of trying. However, I must say I never had such a major failure from any of my previous purchases, that too so early in the ownership.

So anyway, when you consider that the ex-showroom price of the S1 Air is 1.09 lacs, it is excellent value, since no other brand was offering any discounts post FAME-II subsidy revision. I scoured almost every EV showroom in the city, and there were no discounts at all. The Ampere Magnus was similarly priced, but the fit and finish were terrible, the display was a segmented LCD, and switchgear that seemed to be generic. The battery case was just a metal box. Hero Electric had still not figured out their post FAME strategy. I tried out the Hero Vida, but the styling did not appeal to me at all. The Ather was too stiff and so was the Chetak. the only other EV scooter I liked was the iQube, because of how familiar it felt, like a regular scooter. There was no touch screen, but that was OK. The ride felt plush, and the response was natural with little adaptation needed, coming from an electric scooter.

I also tried out the Ampere Magnus and Primus. They were good scooters, and I loved the fact that they were suited for shorter people. The finish was better than the other assembled scooters, but not a match for Ola, or even an Activa. The Primus was 1.5 lacs+, and the Magnus, although priced cheaper at about 1.2 lacs, also felt cheaper.

The only reason I didn't go for the TVS was because it wasn't as good value (spec-wise) as the Ola S1 Air. The Air was offering better range, more features, more storage space and there was a service center just half a km away, as opposed to 30-35 kms away, as well as free fast charging points in my city. All of this at a net price that was a good 25-30K cheaper than the iQube. And this was Ola's second outing, and with the major issues of the Gen1 being addressed (on paper).

I even waited till the ride reviews came out before completing the payment transaction. Yes, I paid the full ex-showroom price, but held off on the insurance and sharing my KYC, so that they couldn't register it to me before I finalised my decision. I even spoke to a couple of gen1 owners I knew personally, who were happy with their purchase.

So, I get why Ola sells so many scooters. Their pricing is solid and their marketing is based on that pricing.

Originally Posted by shortbread

The day a mainstream two wheeler maker comes with a straight forward reliable sensible priced electric scooter with no attached unnecessary complications like touch screens, over the air updates, speakers etc.. etc.. it will storm the Indian two wheeler space.

What India needs is an electric Activa and not a Tesla on two wheels!

Agreed. Ola priced an EV scooter (S1X) at the same price of an Activa and said that the ICE age is over, and unsurprisingly, a lot of folks thought the same way. The features that the S1X offer are similar to an Activa. And the performance, when everything works, is much better than an Activa.

But still they haven't stopped screwing up. They took away the touchscreen, but didn't want to add in a keyfob or a key. So it has the same PIN code unlock as the higher variants, but you have to enter the 6-digit PIN code by selecting each position on the screen with the handle-bar switches, and enter each number using a + - option, like on a number lock. Or, if you have paired your phone, you can use it to unlock the scooter.

Considering how all the EV makers are now dropping their prices by 10k, 20k, 30k after the launch of the 2nd gen Olas, it is clear that they were over priced at the start. Ather has said that they don't want to sell an EV at a low price as they want that premium-ness. TVS has also tried to artificially boost their EVs as premium, by bundling concierge services and stuff. Bajaj initially played the same game of cancelling their base variant too, but recently, added an even cheaper entry level model. So that is something that Ola has done, by letting out the cat among the pigeons with their bargain offerings and forcing the competition to follow their lead.

Ola sold 30K EVs in December, compared to Ather's 6K. TVS sold 11K iQubes, while Chetak sold a record 13K. To keep everything in perspective, Honda sold 463K 2-wheelers in the same period. All figures from Google. Still, Great for EVs. I think that Ather is going to do a lot better once they add their family-oriented model, and Chetak too, with their updated range. TVS has since opened an EV showroom and service centre here at Trivandrum, and they are flourishing too. I wish them all the best, and I'm still a bit sad I didn't wait a bit longer.

[Buzzaper]

Originally Posted by tech_rider

Finally my scooter got repaired and I picked it up from service center after 28 days since breakdown. .

Which Experience center did you leave your vehicle at?
How would you rate the service experience and would you recommend that EC?

[tech_rider]

Originally Posted by Buzzaper

Which Experience center did you leave your vehicle at?
How would you rate the service experience and would you recommend that EC?

Chromepet Service Center. I think they have too much work load. Entire work was done in a day. But for starting work they took 12 days. And for towing from home another 2 weeks. I saw they were keeping vehicle outside, it was very dusty. They didn't bother cleaning the vehicle or fix the foot mat locked to the floor. Not responded to phone calls also. I have to go in person to put some pressure. I think this is what we get or can expect.

[demonashes]

Looks like I have joined the long list of customers waiting for a refund after cancelling the booking. I had made a split payment to book the vehicle. Once I cancelled the order, the booking amount was refunded. The split payment of about 50.5K seems to have 'lost in transit'. Ola app shows refund complete but does this isn't reflecting on my credit card. It's 15 days now.
The worst part is the lack of options to reach the customer support. Once you cancel an order, they remove all options to reach customer care through phone. The only option is the support email and it's been 15 days of daily followup with 0 response (except the first response of ticket number)!