Quote:
Originally Posted by drt_rdr If you're within the warranty zone and want to keep it, then put up with the SVC. If not, find a good local garage, especially if you value your time. Atleast, the local garage guy wants to do proper work and get return customers. SVCs won't miss you at all, especially at the rate people are buying new vehicles these days. |
Well said sir
My experience has been the same from 2011 to 2018 with JSP Honda & Didar Motors in Chennai with servicing my CBR 250R; I've heard many people complain about both these ASCs as well & a few guys appreciating them as well.
What astonishes me is that, a guy from JSP Honda, very competent, very senior technician, resigns, starts his own garage (
FNG if that is the term to be used); as we had an excellent rapport with him, we give our 15 year old
Activa for refurbishing. Not that the vehicle needed anything significant, but to only please the RTO authorities that the vehicle is also pristine in outward appearance. He did a great job in embellishment, but something went terribly wrong with the vehicle like losing its 7 Bhp with pathetic acceleration; FE was ok, broke the fuel gauge needle (
and later when he fixed it reminded me of the lock from Mr. Beans Mini & finally it ceased working) & after every ~1K Km vehicle would stop for nothing & then start when started as if nothing happened; the starter motor sounded terribly noisy & cranked more than necessary when started; we regretted our decision & were completely frustrated.
The rescue came in form of Didar Motors. They charged additional 2.3K (
Rs 2368 to precise), fixed all the issues including the broken fuel gauge, sound & we had a pristine Activa from showroom just that the ODO showed 45571. Its awesome since then.
This so happened with my SCross right on the day we took the delivery; brand new car, ceases to start when the ignition is turned OFF after the engine temperature reaches operational temperature. But if not stopped, the engine keeps running without any issue; very peculiar case! Khivraj Nexa & ABT Maruti kept working on the issue for 2 days until I got in touch with an esteemed member of this forum who offered a direct contact with Maruti. Needless to say, when the Nexa engineer appeared on the scene the issue vaporized & I got the car back pristine & is touchwood until date.
What I learnt was that, all ASCs are good & bad & all FNG are good & bad; but as a Customer, if we've a wide spread ASC, then we could try our luck with multiple ASC. Ofcourse the same can be done with FNGs as well, but there's
some amount of accountability with the ASC as the manufacturer is involved so if the issue prevails for a longer period, the manufacturer sends one of their engineers who would certainly fix it as I've experienced with both my CBR & SCross; again it depends upon how much noise/cajole/threat/beg the Customer makes. Although FNGs do have their own contacts for help & support, sometimes I get a feeling that they don't feel obligated to fix issues unless a fire is set on their tail & use their skills in convincing over learning!