[sangam_mm93]

The story is short but the purchase explanation is elaborated so that you know how long to wait between phases of the purchase and what mistakes not to make to fasten the process of delivery.

1. Which Scooter and Why?
2. Roller Coaster ride from Booking to Delivery schedule
3. Delivery
4. Issues across users
5. My Experience

Prologue

Hi all, hope you are doing well. A small journey of getting Ather home for my wife. For the most, it may not be a great achievement story as such, but it is a good one for her.
My wife is not a great fan of cars but bikes. Fast ones. But ironically, she never knew even how to cycle, but always wanted to ride bikes. She always wanted to learn but hardly had time or circumstances supporting her. I told her to learn a cycle first and then jump to a moped just to get the basics right. I even told her it is not impossible but will take more time.

Fast forward to 2021, she decided to learn, directly on Activa, I was not sure how easy it would be, she was very stern and gave a plunge. She took around 15-20 days of continuous 6 am struggles with her tutor-aunt at her native. She managed to learn and I was really happy that she learnt in such a short span.
So, I decided to gift her a moped, also because that's the first big gift that I planned for her in years. All I did was spend on bikes, cars and gadgets.

What moped?

• Used Mopeds

  We looked at N number of used mopeds because she was not keen on using a new one in her yet-to-master phase. Every scooter I checked was badly maintained or had too much asking price.
  And since this was a gift, I wanted to go first hand especially when I could afford one, and also the showroom purchase experience and delivery are some things you cannot measure with money.

• Simple One

  Also, back in my mind I had, I wanted to try EVs. I had ridden the old Ather a few times in the past. Lot of Bounce E-Scooters too. Being a biker and driving plenty VAG cars at home, I liked the instant torque it offers as most of you did.
  I went ahead and booked the SimpleOne first in March 2022. Good hype, good on the papers, the owner Suhas is still working on QC issues at the factory rather than on the roads.
  Good in one way but the wait was too long and uncertain. Ather launched the Gen3 and I cancelled this one.

  

• Ather 450X Gen3

  The new Ather got launched and the new range got my attention. I waited for 1 or 2 reviews to come out and went to check it on 20th July at Ather Indiranagar, Bengaluru.

  

  Just like I expected the quality was right there. I booked a White 450X Plus immediately with the portable charger. I got my Ather account created and the booking status was "Booked"
  I had asked for the Sales Advisor's number (Let's call him SA1) for all the queries I wanted to ask regarding my booking.
  

  Looks like my son loved it. I cannot post a video here otherwise you could have seen his excitement for the vehicle. <3
  
  

• Ola S1 Pro

  I always tell my friends, to test drive/ride before not considering any vehicle in their purchase vicinity because you will know what you are not buying and why.
  Soon after the Ather booking, I booked the S1 Pro test drive via the Ola app for 10 am. I receive a call from the executive promptly at 8:30 am for confirmation.
  He came home at 10 am as promised, after a few KMs of riding, esp Hyper mode, I was left speechless.
  Honestly, at that time I did not have anything to complain about except the throttle cut while holding the brakes, it is better on paper and has a better true range than Ather.
  
  Gimmicky or not I have to agree it is more VFM than Ather. I did not order it as I was still in a dilemma with their QC issues.

• Others

  I did not even check other scooters like Chetak, TVS etc, because they are simply not fast enough for me and budget was not a constraint.

• Simple One Again

  Meanwhile, it is September 2022, and I still do not hear from Ather, by then more Simple test drives had come and I started giving thoughts on SimpleOne again, not by cancelling Ather but by keeping both bookings in parallel.
  If it is so much better than Ather as they claim, I will find a way to keep it with me or my circle who are willing to buy an EV scooter.

  

So, it boiled down to S1 Pro vs Ather 450X Plus.

I did talk to a few Ather owners, friends and family regarding these 2. Somehow no one gave me enough confidence to test if fortune favours me with the Ola.
You all have seen and heard about the QC and OS issues on social media. Is it overhyped or exaggerated? Sometimes I feel they are exaggerated but I am not sure.
I also did not like the throttle cutting off when the brakes are engaged. Is this a learning curve? Maybe but I am not ready yet, especially when my wife is a newbie who will need throttle input in U-turns.
I was not ready to take the risk of fire, critical OS bugs or parts of inferior quality.

The Ather is better built and gives a better riding experience. The UI is much better and is easier to use.
Hence, I decided on Ather for the quality and better consistency of their product, even though it is more expensive.

Customer Service from Ather was not better than Ola IMHO. Most people at Ather are more patient and friendly but their sales process is really bad. Will come to this later.

[sangam_mm93]

Booking to Scheduling Delivery!

After a few days, mostly in September, I called the SA1 numerous times on different days. No response at all. At times he/she disconnected my call too.
I got fed up and called up the customer care folks, they were better than the SA1 who I wanted to contact. They said all I can do is wait. Pulling strings did not help either. So, I kept waiting.

October 7th - Vehicle allotted and Loan application

I got a WhatsApp message from SA1 as follows.

I was really happy, allotment happened in less than their predicted minimum of 3-4 months. I thought I can get the scooter in a few days. So I called the SA1 immediately because I obviously had some queries.

Guess what, I was ghosted by SA1 again. 10 mins later but they switched it off.
I call up customer care, again. The executive there, as usual, was better informed than SA1, she said that was a mass automated message sent to all the folks who booked it around June/July, and they were receiving numerous calls which were difficult for them to manage.

See, I understand it is difficult to handle too many calls, but that is part of their job, I still cannot understand how they cannot handle customers when they are selling literally 1/4th of what Ola sells.
I even told her that it was not fair for SA1 to ghost me and asked them to give me another SA's number. She promised that someone will call me soon from the showroom.
I was thinking about what M&M customers are going through. They probably need to book and forget it.

Meanwhile, the payment window was opened. I also saw a loan option just like Ola does on its app. They had Hero and IDFC banks as their partners.
I took some sweet time to fill in all details, upload all the required documents and waited for the approval; it said they will process it within 48 hours.

October 11th - Realised about False Loan application

Since I did not get any call for the loan, I called the SA1 to get ghosted and I call up customer care again.
Now the executive told me to pick a few documents and head to the Ather experience centre so I can take it forward because the portal where I applied for loans is absolutely dead and invalid, even they are not even sure why Ather is still it hosting on their site on the post-allotment page.
All that effort and waiting time were wasted. Why Ather why?

October 12th - True Loan and Documentation

On 12th October I went to Ather, I met this new SA [let's call her SA2] Indiranagar, and submitted all documents such as the last 3 months' payslips, bank statements, address proof, Aadhaar and Pan card.
I filled in a few forms, I also had to authenticate my Aadhaar with OTP and thumb impression. Thumb impression is why you need to visit the showroom. I asked that I needed KA01 RTO and not the default KA51.

October 15th - Down payment

SA2 was better than SA1, did not ghost me as much as S1. LOL. She calls me up and asks to do the down payment this day.

October 18th - Loan Approved ECS Mandate and Insurance

SA2 herself called me and told me the loan was approved and asked me to sign an ECS Mandate via a link she had sent on WhatsApp. It said the EMI starts on 3rd November. I was prepared to pay the EMI before I get the vehicle. LOL

I also bought the insurance from them because buying insurance outside requires the chassis and engine number. I should have waited for 2-3 more days to get them before I get a quote from outside. I did not want to wait.
A BHPian friend also told me that in-house is better. So, I bought their in-house insurance; Go Digit Insurance but the provider is Autovert.

Autovert Insurance



Actual Insurance by GoDigit

October 25th - No Progress

This is what my concern was. Nobody had any idea where the vehicle is. The poor SA2 is available but helpless, she had to check with her peers or seniors just to tell me that even they cannot answer.
They told me despite the downpayment being done and the loan being approved, the acknowledgement had not come to them. Till that comes they cannot move ahead with invoicing.
Their Software integration from Order To Delivery needs some serious upgrades. First the loan facility on the site, now the order management.
I checked on the Ather portal for the status, but it never moved from "Make payment" to "Insurance Paid"

October 31st - RTO Registration Initiation and I can track the scooter on the app.

After 5 days the insurance has been fed to the Ather folks and registration is yet to be initiated.

My Ather Connect Pro is also activated free of cost and expires on 31 Dec 2022. Will I need to pay or will they extend it? Only time will tell.

I downloaded the Ather app on my phone. I was happy to see that the vehicle could be tracked geographically and other stats as if the vehicle is already with me. You can see that my upcoming service is visible.
You can relate to my excitement, just like your car in the warehouse or in the showroom just waiting for the registration number. You can see it, but can't take it.

You can see the battery status, Range etc.

Here you can see the vehicle is near Dairy Circle, Koramangala. I assumed they took it there for the RTO work as I asked for KA01 which is Kormangala but then I learnt that this is the IBC tech park where their head office is.

You can see the Odo says 10KMs. I am already liking the connected tech.

November 2nd - Actual RTO Registration Initiation

I got a call from another Ather employee [Let's call him RTO1] who asked me to visit the Ather showroom for a couple of signatures that are needed to proceed with the registration.
I was asked which RTO I want probably the third time since my booking but that's OK, it is better than giving a registration that I did not ask for. I wrote KA01 and made 7-8 signatures in 5 minutes.
I was told that once these papers reach RTO, it should not take more than 3 working days for the scooter to be delivered.

November 10th - Still in Registration Initiation

By now I followed up with SA2 a few times, she had no idea what was happening or rather why nothing was happening with my Ather.

A close friend and I discussed getting Ola or Ather for him on the 1st of November. He decided on Ola and booked Ola on the 4th of November. It was here! This had me thinking that I should have booked the Ola in the first place. But I held on to it thinking I did not come this far only to come this far.

I called up customer care and escalated the issue. I would have waited if the vehicle was not allotted, or if there was a lockdown or series of holidays that could halt the RTO process.
If it was RTO and not Ather delaying the process I would know it because JP Nagar Dealer has delivered scooters to the customers who booked in June/July in October 20s whereas the direct company folks could not.
Customer Care said it could be because the RTO site has issues or JP Nagar folks delivered the vehicle with a temporary registration. More lame reasons IMHO. I saw Ola and Ather with permanent registration.
In any way, I was not convinced by the answer. I just could not understand what the root cause of this issue was. They promised a rightful solution in 24 hours.

Meanwhile, I check my scooter, eating dust in IBC I guess since October 31.

November 11th - Escalation Worked and RTO verification!

I got a call from another RTO employee [Call her RTO2]for the OTP for verifying the registration, she said it is 8K extra for a special number plus could be delayed by 2 more days than random allotment.
From the beginning, I wanted a fancy number but with all the delays in their processing, I went with a random number. By evening I got an SMS telling me I was allotted KA01 JT 4991.

November 14th - RTO Fame subsidy verification

I get an OTP for FAME India -II, but nobody calls me for an hour or so. So, I call the SA2, and in turn, she asked me to call the Ather RTO team.
I called RTO2 but she did not pick up, so I called RTO1. He asked me to wait for an hour. Within the next 20 mins, I get a call from another employee[RTO3]; he said since I had given only the rental agreement as address proof, hence an affidavit is needed. I paid 150rs to him to get the job done.

So, I thought I will call up SA2 just to tell her that I made some progress. But no response from her.
I call up SA2 again after an hour, she disconnected the call.
I call up SA2 again after an hour. No response. In Kannada, there is a saying "bartha bartha rayara kududre katthe aytante" which means the horse slowly started becoming a donkey. God, I killed the joke, didn't I? LOL. SA2 indeed became SA1.
So, eventually, I call up customer care and learnt that they least 24 hours more to update the status.

November 15th - Delivery Scheduling

I did not wake up and start calling anyone today because I knew it was very close to being delivered. I just hoped it's a day or 2. The status was updated on the site though.

I got a Whatsapp Message from Ather Energy as below. But nobody called even by end of the day

November 16th - Call for Delivery Scheduling

Just like I expected, the call came from Ather customer care, they asked me if I was ready for the delivery. He said I could have picked on this day itself, but after talking to the family and checking the day and Guli kaala, we decided we will get it on 17th Nov morning at 1030 AM.
I call up customer care and update the same. All this in a span of 10 mins.
In late noon I get another call from customer care asking for delivery, I told her it was confirmed earlier that morning and asked her confirm it again if the morning call was not registered. I would not have been surprised if she said the morning request was not taken
She did confirm that the delivery was scheduled and I got a confirmation email like below.

So, I just called SA2 again to inform her that it is all over, you know on a friendly note. She apologised for not picking up my calls the previous day. I said "Let bygones be bygones" and asked her if she is there for the delivery tomorrow. She said, "Sir, I will be in the office but I won't be there for the delivery." I was shocked when asked why she told me the delivery is in IBC, Dairy circle and not Indiranagar!
The call I made her really helped. Otherwise, I would have been in a place the next day which is actually around 1.2 cab hours away from the actual delivery place!
Nobody officially told me the delivery place, and neither on phone nor on call nor on email. This petty call actually saved me

[sangam_mm93]

November 17th - The happy day!

Dear Lord! you all know how exciting vehicle delivery days are.

My family and I booked an Auto after 4 failed attempts of "bartini sir" [I am coming, sir] to cancel the ride.

Also, please remember to take your vehicle inside till Ather. The Ather office is in tower D, about 600-700 meters from the entrance. Walking with family or kids could be cumbersome.

There will be other folks who will be taking delivery, but once your process starts it hardly takes 15 mins to take off with your scooter. I will brief you below.

Once you reach IBC, you see a small transparent office, with a bay organized to clean scooters that are getting ready for delivery.

Delivery Point

Cleaning bay

While you wait for your turn for the delivery, there is a snacks shop adjacent to Ather. A quick tea/juice break for us.

Honestly, my son did not let me sign the documents till I took him for a spin. There is an ample amount of space for a short spin. :P

Once the process starts, they will need the FAME II OTP, which they did not ask me the other day. I got a new OTP again.

Originally Posted by sangam_mm93

• November 14th - RTO Fame subsidy verification
  

  I get an OTP for FAME India -II, but nobody calls me for an hour or so. So, I call the SA2, and in turn, she asked me to call the Ather RTO team.

Please carry a valid DL and Aadhaar soft copy in case they need it. Anyway, customer care would tell you all this.
I had to make a few signatures and documentation done.

They gave me the invoice, insurance, and duplicate RC in a folder. Keep this intact till you get the original RC that comes to your house address in a month's time.

They give 2 keys with a rubber Ather key bunch.

They give you chocolates as a gift.

The new charger is more compact and comes in a nice bag.

"Ather" logo on the bag.

After 15-20 mins of explaining the scooter. You are good to go.

Mandatory Pooje post delivery.

Yes, I look like a peasant here. My friends tease me that I dress like a cleaner to pick up my vehicles

The sense of completion of purchase comes only after the pooje.

So it was overall an OK experience with Ather between July 20 and November 17. If they had told me that the scooter came on the 10th of November and was delivered to me on the 17th of November I would not have minded. It is the not-knowing-anything painful gap that they gave between allotment and delivery that was bad.

Ather is a good product sold by a not-so-good team with the worst possible process. I hope they fix this soon. Quality is the only USP they have. With Ola Air, Simple, Navida etc coming around, it will become more difficult for Ather.

[sangam_mm93]

IMO, in a way Ather is another VAG, Good product in a bad environment !

I never knew Ather has so many issues, most are simple ones but unattended because of incompetent staff. I had read nkrishnap's thread (Ather 450X comes home to cut fuel costs) about the dealership issue but never knew it was this bad.

Delayed Delivery


I get this bug too, search on the navigation does not give all results even though it is powered by Google. Weird.


A bug from my Scooter, the phone's name does not appear in the list.


Registration Issues.

I do not see such issues surfacing on Google or any social media reviews. It is all on the Ather Forum if you want to dig more. I do not see how Ather will get away with this with new players coming in with better range and quicker delivery dates. esp the likes of Vida by Hero and Ola Air etc.

I am very happy with the scooter, yet I am nitpicking because you should know what the facts are; even though it is as small as the Bluetooth not working.

[sangam_mm93]

My observations

Most of you have already read nkrishnap's thread (Ather 450X comes home to cut fuel costs), Hemanth's thread (An 'e-motion'al connect - My Ather 450) and WhiskeyTangoFox's thread (Ather 450 Plus Detailed Review)for pros, cons, features etc. They have covered most bits, I will just reflect on some of them and add mine.

The Good

• Looks! It is very sleek and nice! Why would you not want a scooter that looks good and performs well?
  
• I really liked the torque, no matter what mode you are in, it is just nice to ride it. I like when it says Suiiiii
  
• Handling is on spot, thanks to the almost 50-50 weight distribution.
  
• Some say the seat is not as comfortable as Ola, but for my stature, it is just right.
  
• The touchscreen is slick. It works with bare hands even when it rains.
  
• Free Ather Connect Pro till December.
  
• Maps: No fear of the phone falling off the 3rd party holder.
  
• Connected tech like Distance travelled, power consumption, modes used, the path used to commute, incognito modes, OTA updates etc.
  
• Learnt from Krishna's thread-
  
  • 3KW is needed for a full charge. 7.5rs Per KW.
    
  • So, 22.5rs for a full charge.
    
  • 65-80Kms max on a full charge.
    
  • It means 34 paise to 28 paise per KM based on how you ride.
    
• Modes
  
  • Eco mode - Just to pick up groceries.
    You can switch to Smart Eco Mode - Unlike Eco mode which restricts top speed, this one lets you hit the better top end when needed. This is oscillating between Eco and Ride based on riding style, road conditions and whether you are riding solo or with a pillion.
    This is to achieve the TrueRange of 105 KMs. The blue bar on the side indicates you have the power to extract; red means there is no power and it is better to switch to Ride or higher modes.
    

    

  • Ride - Commuting. Nominal speeds cannot do much overtaking.
    
  • Sport - Fast! The acceleration is brisk and substantial in this mode.
    
  • Warp - It is Sport+ mode IMO. These 2 modes are just forget-the-range-anxiety modes.
    In Sport/Warp mode you can overtake almost anything sub 250/300cc at city speeds.
    
• I learnt the mirrors are better than the previous gen.
  
• Portable charger - It is 6A plug they give. It works with any normal 3-pin socket.
  
• Reverse gear/Park Assist - This is not just reverse gear as most people think. It is a 5KMPH max mode, where you can toggle between forward and reverse directions with the Start button as the toggle. Very convenient in tight parking spaces.
  
• Almost waterproof scooter. At least good enough to come out of waterlogging on Bangalore roads. You know how bad it got this year.
  
• LED lights - I know most vehicles get it. But I am glad they did not plonk a halogen in the name of cost-cutting.
  
• Seat Lock - For the seat to lock, just drop it.
  
• Good Boot space and LED Boot light.
  
• Space for necessary documents like DL, RC and emission. Oops, strike the last one.
  
• I think they added a new feature where the motor turns off when the side stand is ON.
  

The Bad

• Ather delivery process! you already know why.
  
• No Phone charger in the boot - They could have one if they wanted to. It is 2022!
  
• No Double stand.
  
• Buggy OS
  
  • Bluetooth - Though my phone is connected, it does not show here.
    

    

  • Sync Issue - I see that it syncs incompletely. I finished a ride, came home and checked the Ather App, it says the last sync was 14 hours ago, I thought 4G issue on the scooter but it has updated the ride details and not the odo reading.
    

    

  • Maps: It makes into both good and bad lists because having maps is a nice thing but being unreliable is another.
    Although powered by Google, all the desired results for the search are not shown on the scooter. So, if your destination is not on the results, this feature is good for nothing.
    
• Grid
  Availability is one thing, having a reliable grid is another.
  

  There are 4 grids. Just 2 of them work and they will be occupied most of the time.
  
  
  When I plug in it gets stuck at Initializing.
  

• Vibration
  I feel vibrations randomly near the footbaoard. I googled and found it could be the wires touching tires in Older gen scooters. I checked mine and they were intact. Now I think it is the belt. I will get this checked.
  The weird thing is I do not reckon this on any other Athers I rode; not even the test drive scooter.
  

Random points

• Can start riding the scooter immediately.
  Once you turn on using the key, you usually wait till the logo goes off. Well, turns out you need not wait, just twist the key, turn on the motor [hold either of the brakes and push the start button] and leave!
  
• How to get better mileage from Ather Forum.

  

• At halt you can change modes using the touch screen.
  
• You can toggle between modes while you are riding, just blip the throttle a bit and toggle using the switch.
  
• Is sport the best mode?
  I think the Sport mode is the best mode to use the scooter. With lesser throttle input for speeds like 30-40kmph, Eco/Ride will take a deeper twist. The wrist hurts in longer distance commutes.
  If we use Sport mode for slow speeds, especially with a good load, I think the motor's load is better than Ride mode.
  
• Caliper play
  I observed that there is a very minute play here. Folks said it is OK.
  

  

• The Kill-switch when you are riding.
  
  • My 2 years old turned off the scooter accidentally with the kill switch!
    Do not do it! It will turn off the motor. You should come to a halt to start the motor again. Definitely not good on busy streets!
    
  • This can be fixed via software I assume. IMO it should work exactly how it works on ICE scooters.
    
• When you turn off the motor, I believe it should turn off the lights. Many places have 180 seconds of waiting time at signals, I do not like to drain the battery by just standing at the traffic signal. This should be optimized.
  It is 2022, I do not like to use the key to turn off at a signal.
  

That is all I have for now folks, thank you

[Aditya]

Thread moved out from the Assembly Line. Thanks for sharing!

[ambandla]

Welcome to the family of Ather. I can vouch for this scooter. Got it a year ago and had no issues at all till date.
Here are a few tips:

1. Forget about maps. Even Apple Maps on my phone sending directions and pulses to watch is far better than the map and directions you get on that dashboard. I forgot that there is a maps feature.
2. Beware of night battery drain. You lose atleast 5% every night.
3. Scooter is unbelievably stable and brakes so well. It may give you a sense of 'I can go faster' but be very careful. Those are still very small tyres for panic braking.
4. You will get loud noise from belt when the scooter gets wet. It will go off as the belt starts to dry up.
5. The rear mudguard is not perfect. You will see mud splashing (not heavy) towards the rear part of the seat and on the grab handle. If is better that pillion riders cover their back (jacket etc) if you are going through wet/mud roads. Some complained really bad splashing where even driver's shirt got ruined.
6. Smart Eco is useless. The power deliver goes off so bad taht you will turn it off. Ride mode is the best in all conditions.
7. If you give sudden acceleration in Warp mode, warn pillion rider to hold on to you. He/she may fall off if you do very sudden acceleration in warp mode.

[am1m]

Originally Posted by sangam_mm93

There are 4 grids. Just 2 of them work and they will be occupied most of the time.

You mean out of 4 charging stations, only 2 were functioning at the Ather Indiranagar showroom? If that is the case, really bad. If they can't ensure availability on a premises right in their control, how is a customer supposed to assume reliability in grids across the city?

Also sad to hear about the poor delivery experience. Thanks for highlighting these.

Ather is the only eScooter I would seriously consider, I think their product is great. Hope they get these issues sorted out. Also hope eScooter manufacturers get together and standardize charging connectors so any grid can be used for any eScooter. Will go a long way to pushing EV adoption.

[sri_tesla]

Originally Posted by ambandla

1. Forget about maps. Even Apple Maps on my phone sending directions and pulses to watch is far better than the map and directions you get on that dashboard. I forgot that there is a maps feature.
2. Beware of night battery drain. You lose atleast 5% every night.
4. You will get loud noise from belt when the scooter gets wet. It will go off as the belt starts to dry up.
5. The rear mudguard is not perfect. You will see mud splashing (not heavy) towards the rear part of the seat and on the grab handle. If is better that pillion riders cover their back (jacket etc) if you are going through wet/mud roads. Some complained really bad splashing where even driver's shirt got ruined.

These are the main reasons (or negatives) why I went for TVS iQube instead of Ather. While I don't have any kind of maps in iQube, it does not have an idle battery drain issue at all. I kept it idle for 10 days when I was out of station and the drain is 1% after those 10 days. Many times, it was idle for 3-4 days over weekends and idle drain is negligible. Also, the seat on iQube is much more comfortable than Ather's. Sad thing is that all these issues are there since the first model (450) and still there are no resolutions for these despite multiple revisions (450X and 450X gen3) to the product.

[ritesh_44]

Originally Posted by sangam_mm93

[b][center]

Attachment 2380203

I was shocked when asked why she told me the delivery is in IBC, Dairy circle and not Indiranagar!
The call I made her really helped. Otherwise, I would have been in a place the next day which is actually around 1.2 cab hours away from the actual delivery place!
Nobody officially told me the delivery place, and neither on phone nor on call nor on email. This petty call actually saved me [/indent]

The delivery location is given in the same email, not sure why you didn't get it. This is what I got during my delivery.

I guess with increased volume, they are not able to handle things in time now. For me payment to delivery took only 5 days. (I had asked when the stock would come and only paid couple of days before the Indiranagar showroom gets the stock, they used to get twice a month that time in August).
Also for signature they used to send people (even in September when my friend bought, they sent someone for signature).

[knightfurry]

Amazing write up! Welcome to the E-family. I own an OLA S1pro & my journey was full of hiccups too, I guess that’s the price we pay for being early adopters. Ather is surely a well put together product compared to Ola, but with the price & range I just felt Ola a more VFM package.

Wish you many more happy E miles
You can watch about my experience while purchasing Ola here:

https://youtu.be/H9rH-hrZBiI

[Aditya]

Exceptional, unbiased & detailed ownership reviews of bikes have started going to our homepage reviews box. It's the ultimate stamp of trust from Team-BHP (as a platform) because lakhs of visitors every month check out reviews from there & make purchase decisions.

Your review has also been included here. Thank you so much for sharing .

[PreludeSH]

Expecting my 450X in a day or two. I agree with the communication part from the dealer. Wife had tcouple of times after I asked her to. Since its not very urgent didnt bother much about the delay.
Bought it at JP Nagar and the first salesperson who took the booking seemed too dull. They dont seem to sell the scooter. Asked for a different salesman the second time we went to sign documents and pay.

[ambandla]

I actually had a very very good experience with sales in JP Nagara Ather showroom. I wanted to get the scooter for wife's birthday. The sales executive made sure that the scooter is delivered on that exact day (a good two weeks ahead of scheduled delivery). Just that the charger was not available and in two weeks time, I got the charger delivered.

[vijith]

I am currently staying at Coimbatore and recently bought an Ather for my wife.
I booked online after paying the booking amount and went to the showroom for purchase.

The experience at the dealership was really bad. The sales team's response was very cold and they were only able to show the product and couldn't follow up with me once I completed the loan process. Bank guy was more enthusiastic than the sales guys!

When all dealers try to push the customer to purchase accessories, these guys forgot to fix the side step which I asked them to fix before delivery.

I have driven the vehicle for around 100kms now and I feel the major issue is the mud splash from rear and I had to purchase another mud guard for resolving this issue.